The quality of this product is amazing…
The quality of this product is amazing I love the detail and how much effort goes into it. Tea brewing has never been more fun!

Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
The quality of this product is amazing I love the detail and how much effort goes into it. Tea brewing has never been more fun!
I ordered an Yixing clay teapot for about $60. Shipped the next day from China with a tracking number, and arrived at my US address 10 days later. Is it authentic Yixing clay for $60? Probably not. But it’s a beautiful teapot and I use it everyday.
I recently purchased the Yixing Purple Clay Carved Dragon Tea Cup from UMI TEA SETS as a birthday gift for my hubby, and it was an absolute hit! He adores it, especially since he is a Dragon in the Chinese zodiac, which makes this gift even more special for him. The craftsmanship of this tea cup is truly remarkable - it's a piece by a renowned purple clay artisan, and you can tell it's made with passion and precision. The dragon carving is meticulously done by a master with over 30 years of experience, showcasing exquisite hand decal technology that brings the dragon to life. It's not just a tea cup; it's a work of art that's also a valuable collector's item. Beyond the product itself, I was really impressed with UMI TEA SETS' service and the shipping process. Everything was smooth and efficient, making the entire experience truly delightful. Highly recommend for anyone looking to enjoy or gift a piece of authentic craftsmanship!
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UMITeaSets is simply exceptional! I purchased the Japanese Small Tea Set With Travel Bag and the Ginsen Oolong Tea from them, and I am completely impressed! This Japanese tea set is a masterpiece of craftsmanship and functionality. The porcelain used is of the highest quality, with a white and cyan blue finish that exudes a zen style. Additionally, the detachable design makes it perfect for travel. And the fact that the set includes everything needed to enjoy a Gongfu tea ceremony is simply amazing! The Ginsen Oolong Tea is also outstanding. The blend of high-quality oolong tea with ginseng not only preserves the unique flavor of oolong but also adds sweetness and nutrients from the ginseng. The aroma and taste are rich and satisfying, with a fruity undertone that is simply delicious. Plus, its health benefits, such as weight reduction and skincare, make it a perfect choice for those seeking a drink that is both delightful and beneficial. In summary, UMITeaSets has exceeded my expectations in every aspect. The quality of their products is unmatched, and the customer service is impeccable. I definitely give them a 5-star rating and would recommend them to anyone looking for the ultimate tea experience!
When navigating the world of tea sets, the website in question stands out as a beacon for enthusiasts and novices alike. It elegantly merges tradition with modernity, showcasing a vast selection of tea sets that cater to every taste and occasion. From the minimalist charm of Japanese tea sets to the opulent elegance of Victorian tea ware, the website provides an exhaustive catalog that delights the senses and beckons the soul of every tea lover. The user experience on the website is seamless and intuitive, ensuring that visitors can easily find what they're looking for. Each product listing is accompanied by high-resolution images and detailed descriptions, including the material, origin, and care instructions, which helps in making an informed decision. Furthermore, the website offers valuable insights into the art of tea drinking, with tips on brewing the perfect cup and stories behind the designs of various tea sets, enriching the overall customer experience. What truly sets this website apart is its commitment to quality and sustainability. Many of the tea sets are sourced from artisans and workshops known for their ethical practices and craftsmanship. This approach not only supports small businesses but also ensures that customers receive products that are both beautiful and durable. In summary, this website is not just a marketplace but a journey into the heart of tea culture. It stands as a testament to the timeless tradition of tea drinking, beautifully bridging the gap between past and present.
Thoroughly enjoying my new tea set, a wonderful replacement for the very average one I had. Teapot does not drip or spill and feels lovely to hold and pour with. Tea cups are perfect. Utensils are of high quality. Glass tea cup is perfect when you're short on time or not in the mood for ceremony. Easy to navigate site, reasonable pricing and swift delivery. Definitely recommend.
The tea was the best I have ever seen! It definitely original. I purchased it as a gift and I have never regretted it. There was some issues with delivery, but manager solved the problem. Highly recommend it!
I ordered my teapot and it came, and I was so excited it was so beautiful. However, when I put water in it, there was a hairline crack. No one‘s fault just there. I immediately contacted the company and got a very professional response back and the teapot was replaced. No questions asked. I would highly recommend this company, their service is outstanding. I will definitely order from them again. I also got loose tea. That is absolutely delicious.
Great service and great product. I wanted a traditional Chinese tea pot for some time and eventually decided to buy one. After searching the Internet I found this company and an item I liked the look of. A lot of traditional Chinese tea pots can cost vast amounts of money and although the item j purchased wasn't cheap it wasn't hundreds of pounds like some items you find. The item is of superior quality and a really nice authentic design. Although quite small in volume I live alone and tend to only have a few cups of tea throughout the day so this product is ideal for me. The delivery of the item itself took a little while, about a week in the end I think but that didn't bother me as I knew from the reviews I'd read online that what was arriving was going to be worth it. Customer service has been good as well. Constant communication from start to finish of my order to ensure I was happy with my purchase and the service I had received. If you're looking for a good quality and genuinely authentic item then I would recommend this company. Prices are reasonable, delivery is normal and well packaged and customer service is always happy to help.
SCAM WARNING production cost <$1, colored clay colors used are smelly and not up to safety standards products shipped from Asia
Excellent experience! Highly recommend this company. I am so excited to host my tea ceremony. Beautiful pieces that are high quality.
I ordered two tea cadies, fairness cup, and a gaiwan. The package arrived, wrapped nicely for the long journey it went on. All but one item was in perfect condition, the cup part of the gaiwan did break. After contacting customer service, they sent out a replacement cup. That also arrived and packaged perfectly, with no breakage. Though I had to wait an extra two weeks for the replacement, my overall experience was great. Wonderful quality and customer service
These teapots are really beautiful I LOVE these tea pots. They are beautiful, adorable, they have a great feel, small, just enough for a cup of tea : that’s perfect for me. I love looking at them , using them, handling them. There is a lot of waiting before they arrive ; that can be disturbing but i after all they come directly from China, so that is understandable. I will order a cup. I love that teaware so much
Very responsive!
Cannot say anything about the product, as I had ordered by mistake. However, their customer service is exceptional as when I emailed them about the issue, their response was quick and understanding of my situation, resolving the issue in a timely manner.
Good prices with great customer service. I wanted to get into traditional Chinese tea brewing, so I needed to pick up several different pieces of equipment. They had all of them in stock and at a very reasonable price. I did have a problem that one of the pieces that I ordered arrived damaged but their customer service was quick to send me a a replacement and were overall very responsive, friendly and clear. Pretty much all you can hope for in a company that's so far away. The only thing that I would note is that shipping times can be a bit long, but that's really not on them but something to be aware of. Overall a great resource, and I will be shopping with them in the future.
While browsing, I liked the idea of a human reaching out to me and offering assistance. It felt like I was shopping at a store again and not online. The agent helping me was very kind and shared links to what I described that I was looking for. Purchased a total of 6 different items and received an amazing discount for New Years sale. Shipping took 9 days. Had a small hiccup with one of the items, but they went beyond my expectations to make it right. Customer service responds promptly, and are very kind. Will definitely keep shopping from this store in the future.
Umi Tea Sets has many wonderful products that I enjoy using for tea ceremonies, particularly Gong Fu. Their products are well priced and they have great customer support. I highly recommend their products for your tea drunk experience!
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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