Great pot
Great pot! Amazing quality and service.

Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
Great pot! Amazing quality and service.
Very happy with the tea pets I got. Fast shipping and great quality of items. The pee pee boy does take several tries to get it to work due to the basic chemistry reaction of the clay expands and contracts for it to work. It would also need to be soaked for a while for the clay to absorb the water. Overall, I am happy with the purchase.
Quick delivery with very helpful tracking information. All items arrived as shown, are excellent quality and stand up to a lot of use. I brew gong fu most days and the gaiwan is great to use
Do not buy anything glass from this company. It is not insulated and leads you to wait until the cups cool, so you’re left with cold tea. They also make it intentionally impossible to return their products. The return address is in China and you are responsible for shipping, which ends up being at least half the cost of the order. This is by design. They are counting on you to give up. Terrible quality, predatory business practices, awful experience overall.
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Thank you so much for the best customer service experience. Excellent product. My second time purchasing. All in good condition when received and it was fast delivery.
Umi Tea Sets shipped us a cast iron induction tea pot warmer that is wired with 220volts/2000watts and a plug configuration used in China to the USA 110v). When contacted they asked us to buy a bulky voltage converter ($129). We said no. They offered us $10 to ship it back to China. We found shipping from $348 down to $49 with USPS and forwarded the rate to them. They then offered us $20 shipping. We said no we need all the shipping, then they said okay, we will refund the product and shipping after we get it back, if it's not broken. UPDATE 1/16/23 We sent message to Umi Tea Sets we need postage prepaid and sent through PayPal (our original payment platform) and their response was to send a refund of purchase price. No follow through for posting it to China, which made no sense as it surely exceeds their manufacturing cost.
Worst company ever. Do not even consider a purchase from these scammers
I was worried that this website was not legitimate, but I decided to buy one of their pricier tea sets anyway. The set I bought was exactly like the pictures they advertised with beautiful quality. One of my tea plates broke, but one of the staff was kind enough to send a replacement for free. Be aware, if you are buying their products, they package them with a lot of styrofoam and tape, so they became a mess by the time you get to your product. It took about 2 - 3 weeks for me to receive my package, not expedited. If I were to buy another tea set, I'd buy from them again.
Excellent products! Very value for money. I have been a customer for more than a year now. Their packaging is also beautiful, even if you buy the cheapest stuff from them. Looking forward for more purchases..
I purchased the Dragon tea pot and warmer. The workmanship is beautiful. A problem is that the warmer does not function with the electrical current used in American homes.
Very easy to order, great safe packaging. The order arrived on time and is as advertised on the website…
The teacup was in better quality then I had hoped for, it was very well made. Can't recommend it enough! Thank you so much for it! If you're looking for an iron tea cup you won't be disappointed with going with umi tea sets.
Wonderful products. I am besotted with my tea tray and not a day goes by that I don’t enjoy using it. Umi tea sets are a fantastic, helpful, polite company that made me feel welcome. Providing a 5 star service from beginning to end. Fast delivery, accurate tracking, polite and friendly and most importantly felt safe. Will be a returning customer 💯 guarantee..!! Thank you Umi Tea Sets
The yixing teapots were more beautiful than I expected. I use them often and enjoyed directly supporting the artisans.
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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