Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
The tea cups I bought are even better than I imagined! The communication was great and they arrived safely and quick! I bought a set for my son and he uses them all the time. I also got some for myself and I love having guests over for tea. I always get comments about the beautiful cups. Thanks!
am very unsatisfied with the overall experience. First problem was, that the parcel was declared with the wrong value of 40 USD, which made customs stop the delivery and I had to pay about 80 EUR for customs. When it finally arrived I was disappointed by the bad quality. The Gaiwan looks like clay was hanging down before it was burned and one cup had a broken off edge. The tray is not massive but just a thin layer of whatever over cheap particle board. It was ditched and scratched on its arrival so it is basically unusable because water leaks in and the particle board puffs up. The metal thing in the middle also is very flimsy stuff barely holding its own weight. The promised free tea gift of 30g Oolong was not included. I would not recommend buying it.
They delivered my tea pot to the wrong STATE, and customer service would only tell me to call the post office myself to see if they could get me my package. Bear in mind the package had been mislabeled and was already delivered to someone else's address. After asking for a refund, they simply stopped responding to my messages. This all happened after my delivery was a week late and their tracker broke. Do not buy from this company, they are scammers.
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I ordered a hot plate to use in the US with a kettle I'd purchased elsewhere and found that it took almost 30 minutes for the water to boil. Apparently the hot plate required a 220V outlet, even though the plug was compatible and there were no obvious electrical issues. I had ordered from a page specifically geared toward US customers but there was no mention in the description of the power requirement. The seller offered a full refund if I shipped it back but (as others have found) it would have cost $60+ to return a $74 product. The seller offered to refund $15 if I wanted to just keep it. I wrote a review on the company site warning other US customers but it has not been posted. Update: The seller offered me a $20 refund if I would delete my review. I tried to explain that this isn't how it works in the US; that the solution is to fix the problem (i.e., add the information to their site) rather than pretend it doesn't exist. Who knows how many other bad reviews have been deleted here and elsewhere, and how skewed the company reviews are as a result - ?
I bought a Chinese tea table and two tea shelves from Umi Tea Sets when I built my tea room. Their products and customer services are top notch. The products are made of top quality solid wood with impeccable craftsmanship. Their packaging is also very thoughtful for those delicate furniture to sustain the long journey and shipment. All furniture arrived in great condition. I want to put in my high remarks on their customer service. I did not unpack the tea table for two years while the construction was going on. When I did I found out that the heating block for the tea pot was broken. Their customer service offered many suggestions. Eventually they replaced the entire heating block free of charge even though two years have passed since the purchase. Best go-to places for tea related furniture, art crafts. You guys deserve 5 out of 5 star rating.
Glas was kapot, heel slechte verpakking. Materialen waren van slechte kwaliteit. Barsten, scheuren, materialen zaten te los vast aan elkaar of gingen niet eens open. Heel teleurgesteld. Zal nooit meer daar bestellen en ik raad iedereen af dat te doen. Het bedrijf lijkt zich ook niets aan te trekken aan deze feedback want ik zie steeds meer van dit soort reviews. Glass was broken, very bad packaging. Materials were of poor quality. Cracks, tears, materials were too loosely attached to each other or did not even open. Very disappointed. Will never order from there again and I discourage anyone from doing so. The company doesn't seem to care about this feedback either because I keep seeing the same complaints over and over again.
Nice teaset great price
I’ve loved every interaction with Umi. They’re professional, kind, and prompt. I purchased a tea warmer and it’s beautiful and functional!
I saw this gorgeous set on a YouTube video and swooned over it every time I saw it featured. I was so excited when I was able to find it here! It is absolutely stunning in person and I love that you can see the beautiful color of your tea through the glass. Gorgeous piece I’ll have for the rest of my life!
I have bought a teacup from Umi Tea Set. The package was well- packed and it was delivered on time. Overall nice service and and quality products
I have made a few purchases, they arrive on time, packed great and are exactly as pictured. Customer service is wonderful to work with too!
Fantastic iron-style japanese mug wioth handle. my partner uses it every day
I ordered 1 teapot made of greyish purple clay, the one that says 'fragrance' on it, and a full tea set made of dark purple clay with 8 cups, lotus and koi fish design, with gaiwan, strainer. The set is nicely made and sturdy, though it looks like the designs are cast from moulds and not hand-carved. Still, very satisfied with the quality of both.
Got a bunch of stuff. None was broken, and I like it.
Great company to buy your teawares from, fast shipping and great packing
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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