U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers.
The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental has a poor customer experience.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
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Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
793
100%
+1.2
● Low
2.1 / 5 overall
=
793 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.8▲ 1.2
12-month avg
2.2
All-time
2.1
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.6
20
Sep 24
2.3
13
Oct 24
1.4
11
Nov 24
1.0
6
Dec 24
1.6
10
Jan 25
1.9
13
Feb 25
2.0
13
Mar 25
1.8
13
Apr 25
1.4
24
May 25
1.6
21
Jun 25
3.1
40
Jul 25
3.3
28
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 93 positive reviews
Customer service18%
17 mentions
Prices & value17%
16 mentions
Friendly staff13%
12 mentions
Easy to use12%
11 mentions
“Great quality autos and very helpful staff, easy check-in and checkout”
On “Customer service” · Jul 12, 2025
Top complaintsof 401 negative reviews
Charges30%
120 mentions
Payment issues21%
84 mentions
Customer service20%
80 mentions
Returns18%
73 mentions
“This place is really bad”
On “Charges” · Jul 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
THIS COMPANY IS A SCAM!! AVOID THEM!! They take your money BEFORE you see the vehicle then DO NOT offer any refund. I was charged $124.90 for a car I NEVER DROVE. They LIE! AND I tried to fight it with my bank and all USAVE did was share the contract YET I NEVER TOOK RECEIPT OF THE CAR!! The car they tried to sell me was dirty, disgusting, smelled of smoke, was dented with chipped paint. I'm filing an official claim with Better Business Bureau. THIS COMPANY IS A SCAM. THEY ROB PEOPLE!!
U-Save is a parasite (their logo should be a leech in the shape of a U)
This company preys on tourists. They assume you have no clue how SunPass works, they impose unnecessary insurance, etc. They are parasites, and that's putting it mildly.
I made online reservations, for which I prepaid to save a few $. When I arrived to pick up the rental, they tried to convince me to pay for their SunPass, I have an account so I declined. Then they said that I did not have unlimited miles, even though my reservations clearly said "unlimited miles". At this point I knew I was dealing with scum.
Lastly, they said that I had to have a $1 MILLION auto insurance coverage, otherwise I would have to buy theirs. I was renting an economy car, probably not worth more than $5,000 on a good day! Further, common sense dictates that drivers who can afford a $1 million auto insurance coverage are not renting an economy car from this s---hole agency, so I assume they screw everyone with this hidden fee. What I thought was a cheap rental was about to double ... I cut my losses and walked away from my prepaid rental.
I figured I would contact CarRentals.com, (the website through which I found U-Save) and inform them of U-Save's unethical behavior. I wrote them a detailed letter. As it turns out, CarRentals supports U-Save's shady business practices. To me that was shocking. I have now contacted Expedia Group, the parent company to CarRentals via US mail, which is the only available contact option!
I have also brought this to the attention of the State of Florida. If this review sounds familiar because you've experienced this scam, below is where you can file a complaint:
You may file a complaint against a car rental company with the Attorney General’s Office online at www*myfloridalegal.com or by phone at 1-866-9-NO-SCAM. Additionally, you may file a complaint with the Federal Trade Commission online using their complaint assistant portal at www*ftc*gov/complaint. You may also wish to file a complaint against the rental company with the Better Business Bureau online at www*bbb.org (post doesn't allow links, so I substituted certain dots with *)
You may also file a complaint with the Florida Department of Agriculture and Consumer Services, which acts as the State's consumer complaint clearinghouse, at www*floridaconsumerhelp.com.
My advice to you is first, stay away from U-Save and CarRentals.com. Secondly, don't prepay. Lastly, if you have been duped by them, make noise, report them. Sooner or later, they will get caught.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I rented a car from usave- car and truck rental. It should be called You spend. Although I have my own car insurance they didn’t accept it. I had to buy insurance from them otherwise I couldn’t rent the car. Then they gave me a mini van which I didn’t make the reservation for it. This car needed maintenance which kept on flashing on the dashboard. They put $250 as deposit and they return say it takes 14 days to return the money after. I wouldn’t recommend them. They have an old shuttle that brings you from the airport to the rental car. It took half hour for them to pick us up.
After standing in line for two hours just to get a car I had a reservation for, U Save scammed me and forced me to purchase insurance I had already purchased through Travelocity. They also charged me more that my Itinerary said my total would be. No one answers the phone at U Save so don't get a lock out!
U Save also forced me to give them my email address, they said if I did not gve it they would not rent me the car. They also tried to rush me through car inspection, missing several large dents. I made them note the dents on the paperwork, but they kept trying to get my partner to sign off while I was still inspecting.
Picked Up a prepaid car in Vienna. The car Was rente for 27 hours. At pickup They charge 125 eur exstra, and took a deposit on 1900 eur. Because We paid With a debit card, an not a Credit card. They also charge 75 eur for "cross boader fee"
Worst car rental experience ever
This was, without a doubt, the worst experience I have ever had with a car rental company. STAY AWAY FROM THIS COMPANY, THEY ARE A BUNCH OF CROOKS.
I tried to pick up a car at Los Angeles Airport. Thir office is located inside the Four Point Sheraton. Although I have car insurance from work, my personal car insurance policy and also covered by my Visa card, they insisted that I should pay an extra $27 per day for insurance that I do not need. Clearly, they advertise lower rates to get you in the door and then it’s classic bait and switch. They are a bunch of crooks.
I wish I would have read reviews before I rented from them. I rented from them through Expedia so I had no idea that I would be extorted for more money in my own country-USA. Anyway, they would not accept my personal insurance and/or the coverage I had threw my credit card and forced me to buy their own daily insurance. I rent cars frequently and this has never happened with any other companies. The staff were inconsiderate and very rude about the situation as well. I wish there were other sites that warned others of this situation like what amazon has available.
STAY AWAY.....I had tu put a star to be able to write the review otherwise i would've given it a zero star.
Briefly, they charged me $ 298 insurance for 1 week of car rental and wouldn't accept my credit card insurance when it's accepted all over the world.
STAY AWAY !
This company charged extra 30 euro though the credit card. After a phone call they replied it was for earely drop-off and highway fees. No where in my contract this is mentioned.
They refuse to pay back.
Horrible experiencia en Miami, mala atención y poco personal, demoraron mas de una hora y media en entregarme el vehículo y al devolverlo casi pierdo el avión por lo que tardaron en recibirlo y llevarme al aeropuerto, me dieron uno de categoría menor al reservado, estaba en mal estado, tuve inconvenientes estando en Orlando y no pude conseguir que me los solucionen y lo peor de todo ME COBRARON UN DEPOSITO DE U$D 250- (DOSCIENTOS CINCUENTA DOLARES AMERICANOS) EL CUAL NUNCA ME DEVOLVIERON!!!! Les pongo una estrella porque no se puede no poner ninguna, U SAVE NUNCA MAS!!!!
This company is the worst! They charge you more money when you get there and I don’t know you but I hate that! And when I tried to get a refund they told I just can a little part of my money!!!! I am super upset they are thieves!! Please don’t get ripped off! Don’t go there. This kind of company they shouldn’t exist!
TOTALLY UNPROFESSIONAL and ABSOLUTELY HORRIBLE!!!
!!! I PAID WITH ***~1K EUROS*** MISSED EVENTS AND INSURANCE HASSLES!!!!!!
Its good only if you are lucky. First of all its not on airport but 3km from airport.
Then they gave us dented cars and were probably not inspected after accidents.
After this when our car broke down they first day they agreed to replace the car, next day they called up to say they will not replace the car and wasted the time, and we have to spend about 1K (Thousand Euros) for the repairs (we had broken gear box).
Their support is not interested in listening and solving the problems, instead they keep disconnecting the calls saying that they have to attend customers on counter.
Now we are struggling with insurance claim. Its about a month but they have not sent the documents to the insurance company till now.
Brought the car back and there was some streaks from a rain and they claimed that it was deep scratches but even after polishing them out with a paper tissue they refused to say otherwise and wanted to charge me. If it wouldn't have been for 4 other renters that thankfully were there and vehemently protested about this after they witnessed that those scratches were just streaks i am sure U-Save would have charged me for some kind of damage. Be aware, they might be cheaper initially but will bully you later on. Hope you get as lucky as i was and have fellow renters there with you when it happens.
Unos ladrones. Nunca he visto un alquiler de vehículo así. Viena. Llevamos 15 días con happycar y u-save. Nunca nos han quitado nada de nuestra tarjeta de crédito de esta manera primero nos dicen la factura y el importe que nos van a quitar. 367 euros sin saber porque . Nos ha salido el vehículo a precio de oro. Nunca más. Unos estafadores. denunciaremos si no nos devuelven nuestro dinero.
Yo alquile un coche con u-save en Viena (Austria) y después de entregar el coche todo bien hasta hay después de regresar a España me encuentro que me an quitado 366€ de la retención de 900€ que me impusieron y les mande correos electrónico y nada no contestan y ahora la empresa mediadora del alquiler me comunica que esa cantidad es de los kilómetros que hecho de más por los países con lindantes que no es verdad como mucho son 500 por hay además nos dijo allí mismo que 500km costaban 36€ para mi son unos ladrones y estafadores no se cuentas an hechado les denuciare
. E alquilado más coches y nunca me a pasado esto
WORST CAR RENTAL EVER. They do not even deserve half a star but had to give one as this dialogue box would not open. We are on a trip to Croatia and the car broke down midway. When we informed the rental company they promised to provide another car. After one day they not only didn't give us a new car but were rude enough to tell us to drive the broken car all the way from Split to Budapest. We told them that we are travelling with kids and what to do if the car breaks down so the crook told us to just tow the car on the way if that happens.We got the car checked from 2 local garages and both advised not to drive the car as it won't go beyond 100kms. Usave, Budapest is the most horrible, unprofessional and unethical car rental company. They are racist too as the person who came to pick us from the airport was rude talking to us seeing that we are not Europeans. Useless, horrible, annoying people.
Go to Usave only if you want to spoil your trip. They are not Usave they are Ustress.
worst car rental ever.
totally dishonest.
they charged my credit card 4 times now without my consent.
they charge speeding tickets without proof.
they charge admin and handling for speeding tickets of 90 euro's each.
(speeding ticket 60 euro, usave charges 150 euro's for this).
there are not enough cars.
there is no commitment towards reservations.
they claim damage after returning of the car.
extremely long waiting time.
they charge all kind of tourist and state taxes which are not valid (over 200euros for 4 persons for a week).
and all debited to your card without permission.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers.
The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
