Anyone up for class action lawsuit for…
Anyone up for class action lawsuit for this entity? Seriously.

U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
Anyone up for class action lawsuit for this entity? Seriously.
I recently booked a car rental through Expedia at USave San Diego. I declined the extra insurance and had a pay at counter amount agreed apon. When I arrived I was told a mandatory insurance fee of $17.95 a day x 7 days would be added in order to rent the car. I was not able to opt out of this amount although I declined the coverage.
DO NOT USE THIS COMPANY (Names: U-save, Smart Car rentals). THEY ARE SCAMMERS DISGUISED AS A RENTAL CAR COMPANY. I rented a ford fiesta for 4 days in malta in August 2021. The car was dirty, aircon didn't work and the engine had not been serviced. Videos and pictures of everything was taken prior to driving away. No accidents during the trip, drove very little (approx 100kms) and extremely carefully. Upon return, the guy checking the car pointed out a bend in the panel and stated that I had an accident. I then produced photographic evidence that the bend was there before I got the car. Grudgingly, he agreed as he was unable to argue. He then took a 2 second look under the car (underside of chassis) and asserted that there was damage from rocks and scratches. I was in complete disbelief. He then stated that I would be charged for the repair of the underbody. I work with cars for fun in my free time. I have never heard of "underbody damage" from 4 days of minimal driving. He charged me $921 euros!!! He then stated that I was covered by insurance and that I would get reimbursed. This was a lie. I was not covered. Absolutely unbelievable. I didn't have time to argue long as my flight was in 2 hours and he argued he wouldn't release my deposit of $1300 euros when I secured the car. BEWARE of these people. They play dishonest tactics to scam money off you. Please don't go anywhere near this company. I don't want other people to go through the pain, hassle and to be ripped off like I was. SCAMMERS.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Falls Sie bei Usave gebucht haben, hinterfragen Sie telefonisch oder per Mail die Tarife der Zusatzgebühren, oder stornieren Sie am besten, es erspart Ihnen einiges an Frust. Ich habe leider zu spät die Bewertungen gelesen und habe teuer bezahlt. Gebucht mit meiner Kreditkarte, meinen Ehemann aber als Fahrer benannt: 20€/Tag Zusatzfahrer, weil sie dieselbe Kreditkarte nicht akzeptierten, womit ich gebucht hatte. Den Namen einfach umschreiben geht nicht. Fahrt nach Ungarn: 99€.Wir waren so verunsichert, dass wir alle kleinen Schäden abfotografiert haben zu unserer Sicherheit und das waren viele. Tankfüllung: halb voll zurück... da verliert man immer. Keine Infos über Autobahnvignette in Österreich und über Ungarnmaut. Österreichvignette haben wir dann auf der Rechnung gefunden mit 9,60€. In Ungarn haben wir uns nachmittags ein Protokoll von 40€ eingehandelt. Vignette haben wir abends per Internet gekauft für 10€, hat aber leider nicht mehr geklappt. Von unserer Kreditkarte wurden jetzt, 2 Monate später, 140€ abgebucht von Usave, ohne vorherige Nachricht. Erst nach Mailkontakt haben wir unser Protokoll erhalten, mit der Aussage, dass 99€ Verwaltungsgebühren dazugerechnet wurden. Usave ist eine Firma, die NICHT für ihre Kunden arbeitet, stattdessen mit der Gutgläubigkeit der Mieter Geld macht. Ist mir bisher noch nicht passiert. Mich ärgert, dass sie im Internet zuviele Sterne haben und man so auf sie hereinfällt
Pessimo servizio sono dei truffatori
I arrived from NY to their 2330 South Andrews Avenue, Fort Lauderdale, FL 33316 location and they rejected my NY State Driver's License. My license is 100% kosher fully legal and valid. Then they decided to try to default me into absorbing additional costs for their insurance policy when I already have full coverage that meets and exceeds requirements in the state of Florida. This is shady business here. Buyer beware.
Do not rent from this company. We needed to rent a car on same day and it said cancel att any time. When we got there, there were three other renters that had problems with them, everything from not being able to find booking to insurance and payment issues. Our issue was that our Swedish issued VISA card was declined (there were sufficient fund on it) and det wouldn't accept our US debit card. And they left us stranded. We called the booking company (Travelocity) who promised that they would cancel the rental with no fees at all. A week later U-Save Car & Truck Rental charged half the rental amount to our debit card?!?!?!? Even though det wouldn't except that card. But I guess it is fine to use it when they take money for nothing. Luckily Budget was good enough to accept all the cards so vi got a car finally... a little more expensive but definitely worth to skip all the hassle that you have to deal with with U-Save Car & Truck Rental.
DO NOT RENT FROM HERE!! You would be better calling an Uber. First they have their own shuttle that picks you up from the airport. It was 90 degrees and the shuttle did not have air. Then when we arrived at the rental place, no one greets you. The employees are rude and nonchalant. I was told I could NOT use my insurance (which is what I do often with no problem) because I did not have the 500,000 coverage they required you to have. WHO HAS THAT AMOUNT OF COVERAGE! Ridiculous! The Corolla they gave us was not nearly worth that amount. Needless to say, I had to purchase their insurance. Then the car we got had scratches and dents. We told them and they stated they knew so we would be fine. Then we noticed how dirty the inside was and complained. The “manager” came to take a look at the car. He came back in 5 minutes stating the car was cleaned. The car had not been cleaned. As it turns out, the person who was in front of us in the line returned the vehicle. So they never had time to inspect. The car Wreaked!!! They said they did not have anything else we could rent. We had to go to the gas station and load up on air freshener to put throughout the car. This is the worse company ever. If I could rate less than a 1 star, I would.
Booked via Expedia for Malta Airport pick-up. So it was not U-Save, they subcontract to "Smart" cars. Bottom line: They say booking invalid, want to charge 300 EUR instead of the guaranteed price of 150 and on top claim the insurance I booked via Expedia was not valid. Buying with them would incur another 500! EUR. Deposit for a Renault Kanga: 2250 EUR! Cannot even describe what a rip-off this is. NEVER again
Stop right there. Just DON'T do this to yourself. This company is a legalised scam. You think you're saving money. I went to Austria and went to pick my car at the Vienna Airport. They'd mention on their page that you only need to present the card used for the booking. WRONG. At the airport, they demanded a credit card. I don't have one so, they extorted €180 extra for an insurance they made up. I returned the car after a week with a full tank. Days later they started taking more money off my account. They claimed I didn't refill the tank and charged nearly €80, then they claimed I had crossed two country borders and charged an extra €135. Renting that awful little Suzuki costed me twice as much as the flights. Never again.
The manager at this location in Vienna Ohio could care less. I rented a box truck from these guys and it was terrible. the front end shook and they said they replaced the tires. the air conditioning did not work when going up a hill. they claim it works fine. unless they have hills in their shop they would not know. the cab of the truck leaked so bad it filled up the door handle with water and I ended up soaked. the manager did not call me back as promised. when I called him back he said truck is fine and was not interested in seeing the video of the shaking and the leaking.
BY far the worst rental company in my opinion. Only in business to rip people off. You get to the counter, and they claim you need to have 500K in liability insurance, or you pay them 29.99 more a day for the rental. They have you over the barrel because they know you are at their mercy. The standard liability coverage in the US is 100k/300k not 500k. Total scam and the companies like Priceline, and others should drop them, Absolute scam
Charged for shuttle service when it should be free, my child had an accidental vomit before we returned the vehicle, charged me 175$ Extra. This company is providing service to take most of your money, I was never charged cleaning fee from any car rental company ever.
DO NOT USE THEM!! Booked a car online and received our confirmation. We got to the airport in Malta to pick up the car and a very rude man in the office looked at our confirmation email and said he did not receive the confirmation. He told us to phone U-Save to find out what the issue is and said he couldn’t help. I rang a number I found off the internet and it was the same guy in the office that picked up the call. After a massive argument It turns out they didn’t have any more cars… Very rude and disrespectful workers, no work ethic whatsoever and an extreme lack of professionalism all the workers there are liars. It’s an absolute joke. Not sure how this Company is still running!!! Thankfully I managed to get a car from one of the car rental places next door.
Rented a car at Vienna airport for 10 days. On return an employee picked on a scratch on a wheel trim I didn't even remember had happened. Within a few hours they'd booked off £240 from my credit card of which £90 were for admin and nearly £10 for Austrian motorway tolls I already paid when picking up the car which was clearly stated in the rental agreement. That is why they are so cheap. They won't repair, just mark it for the next renter and find something else they can charge this person. That is how they can initially keep the price low. As afterwards there is nothing you can do as apparently it's totally legal once they have your credit card details- and they do as they reserve a high amount for the excess on picking up the car- to book off whatever they like. Don't use them as in the long run they are way more expensive.
Very hostile environment as you will be taken away from the Airport in a small garage and then ask you to pay for non mandatory things! Luckily i just walked away and didn't get the car from them at Miami. Avoid at any cost!!
Very unethical company and employees. Right in front my eyes they told a fellow Canadian that he had no choice but to pay for additional insurance (which costed him more than the car rental price per day). When it came to my turn, I fought tooth and nail about not having to pay that hefty insurance. So this guy walks in and says oh yah not every this mandatory but in California you have to pay a minimum insurance of $19 /day. It being 5pm and no where else to go, we had to get the car with this price and on top of it the price to return the car after hours… which I had clearly mentioned in the online booking! Just a bunch of crooks with no morals!
March 2022 - 8 day trip to Costa Rica BEWARE of this terrible company. Somehow despite all the negative reviews, my husband still went ahead and booked us a 4x4 Suzuki Jimny for our adventure road trip in Costa Rica with our 5 yo son, with several destinations requiring 4x4 drive. This company almost ruined our whole trip! Our reservation was online and active when we left Canada. We arrived at the airport to March Break madness and waited 4+ hours in immigration so he called U-SAVE to notify them of this as the booking warns about being over 1h late to pickup vehicle. The USAVE agent notified him the reservation had been canceled a few days prior and he was sent an email! (We combed over all emails and this was wrong, in fact the reservation appeared active online still!) I tried to negotiate with the agent but she said there was no car left for rental! There was only 1 car left in the entire airport and it cost us CAD 1900. We were utterly desperate as we needed a 4x4 vehicle for our adventure road trip especially with our little boy. These folks are absolute crooks. DO NOT BOOK WITH. HEED THE WARNINGS IN THESE REVIEWS. My husband didn't and it made for the worst stress possible and huge extra cost.
Having read some of the reviews I was dreading picking up my rental car at Vienna Airport. However, I was pleasantly surprised. Collection was friendly and straightforward - the usual attempt to sell additional insurance, but nothing high pressured. The car was clean and looked pretty new. The return was equally painless - friendly staff who didn't seem intent on finding the slightest mark so that they could charge extra. The only gripe was that the fuel policy was half empty to half empty. I'd never encountered this before and it is, of course, quite difficult to fill a tank to exactly 50% so they will generally gain a bit of fuel. I would have given 5 stars had it not been for the fact that I had a query and emailed customer services but never received a reply.
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
This profile hasn't been claimed by the business owner.