Vaporesso is a prominent manufacturer in the vaping industry, specializing in the design and production of high-quality vaping devices and accessories. The company offers a diverse range of products, including vape kits, tanks, and e-liquids, aimed at both novice and experienced vapers. Vaporesso is known for its commitment to innovation, incorporating advanced technology and user-friendly features into its products to enhance the vaping experience. The target market for Vaporesso includes adult consumers seeking reliable and effective vaping solutions. With a focus on quality and safety, the company aims to meet the demands of health-conscious individuals looking for alternatives to traditional smoking. Vaporesso's products are available through various online and retail channels, making them accessible to a wide audience interested in the vaping lifestyle.
Vaporesso receives overwhelmingly negative feedback from customers, with many expressing frustration over poor customer service and long shipping times. Reviewers frequently report significant delays in receiving their orders, with some waiting over a month for products that were supposedly in stock.
Complaints about defective products are common, particularly regarding the Xros and GTX coils, which many users find to be unreliable and prone to leaking. While a few customers appreciate the quality of specific devices like the Vaporesso Armour Max, these positive experiences are overshadowed by the majority of negative reviews highlighting issues with product quality and support. Overall, the sentiment is largely negative, with many consumers advising others to avoid the company due to their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 151 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 5 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 1.1 | 11 |
| Nov 24 | 1.0 | 5 |
| Dec 24 | 1.8 | 5 |
| Jan 25 | 1.2 | 6 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 151 most recent reviews.
“Overall, the build quality isn’t amazing, but from what I can tell the focus is in the pod, not the device”
“HORRIBLE CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | +7% | 151 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Vaporesso is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.2).
151 reviews of Vaporesso. Filter by what matters to you.
Cancelled my order without contacting me beforehand because their system marked it as a fraud risk. Made no effort to look into that before they just canceled it no questions asked. Waste of my time and a waste of a transaction. Incredibly upset.
Able to get discounts by looking up coupon codes.
OMG! I accidentally lost my xros 3. Retraced my journey, it had been run over by least one car, still works months later. Just in bath atm dropped it in. Guess what, still works! Witchcraft! Excellent build quality! Xx
SCAMERS!!! They take your money and send U nothing.
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I have tried contacting Customer Service twice now via email. I have yet to recieve a response. The tracking platform they use updates every two days and never gives a tracking number for the secondary shipper. In my case it is USPS. I have no idea where my package is and they do not care to respond to my inquiries
Ordered a Gen Fit online and it became faulty after about a week (it stopped charging) so I was sent a replacement which has turned out to be even worse. When it first arrived, it would sometimes not stop heating when I released the switch and, after about a week or two, it stopped recharging fully. After another few days, it started to heat by itself even when I was nowhere near it and has left what look like burn marks on the leather top of my desk. I wrote to Customer Services about this a week ago but have not received a reply. PS Don't bother putting a low rated review on their website ~ I did so and they didn't publish it.
Mangler stadigvæk bestilte produkter, og nu er der gået ca. 3 mdr. Ingen respons ved gentagende mange henvendelser via deres chat funktion, yderst dårlig service.
Worst customer service ever. Like seriously. Even worse than cable and cell phone companies! The customer service is pretty much non-existent. I did get one email after complaining several times but it was useless. Took me a month to get my order and then the Mod 200 came WITHOUT BATTERIES! Too bad to because I love their product, works great and lasts forever but this experience REALLY sucked. Go to a brick and mortar store if you want to get their products
Ordered a month ago, shipping supposed to take 15-20 days. When I asked 25 days after ordering -where is my product? They cancelled it because my card is "suspicious for fraud reasons". And now im not even getting my money back. So who the fu©k is the fraud here?
Ordered a pod system as a gift for a friend. Trying to get a tracking number from them turned into 16 messages where they repeatedly asked me for order info - i.e. I would provide the info several times, only for them to ask again. When I kindly informed them that they needed to get their sh@# together, the reply was: "Hi, You should have ordered from another shop. Thank you." 'nuff said.
This business should not even get a star the Customer service is terrible. I went to the Vape junction Ruimsig in February 2023 to by a vape . I wanted to buy a vape the is small and not big and bulky went I selected the juice that is needed to use to be able to Vape I selected no nicotine or 3mg and the guy in the store told me i can only use 0 Nicotine or 3mg juice in the Vaporesso , Gen PT60 so I bought it. The Gen PT60 coil just didn't work properly i kept on sucking up the vape juice. I then went back to the shop a few time then left the vape with him he had the same problem then changed the coil it worked for a week . A few weeks later I went back to buy coils and the didn't have till to day the 9th July 2023. Why sell be something and you don't have coils ? and you know there is a problem ? I phoned the store on the 9th July and they told me they should have in few weeks. I don't think this is fare as they took my money in February and i have only been able to use it for one week. I spoke to the own got is telephone number on the internet and he tells me i just buy another vape so they don't have coil i can use the other . I have been waiting for 5 months paid over R800 for the Vaporesso Gem PT60 and he tells me to buy another. I would like my money back. They sold me something I can't use . I have been very patient .
lascio questa review solo per tirare su il punteggio (e il morale) della miglior azienda al mondo di sigarette elettroniche
Placed a preorder. Almost a month later, I had to email them for an update. All of a sudden I get an email saying "shipped" with tracking number. This number does not work on their website. So I contact again. They say the order was sent back to them and they had to reship. A few weeks later, I get an email saying my order was canceled with no reason whatsoever. This company is shady as hell. Charges you fast as crap then plays games when it comes time to fork up the product. Vaporesso is dead to me. Do not buy from them. You will not see your shipment
I have had a vaporesso and have used pods for 3 years now. I thought it was a fantastic piece of equipment. However, the pods leak. I'm using the correct pods and every single one of them Leak. As far as customer service goes, you have to jump through so many hoops to talk to a real person. As it stands now, the computers won't let you ask for what you need.
J ai commandé le 06 avril une cigarette électronique sur votre site. Je n ai toujours rien reçu à date. Sur mon bon de commande, il était indiqué un délai de livraison de 20 jours. suite à contact avec le "store", on m informe que c'était au final une prévente et que mon article vient d'être seulement envoyé le 08 mai. On m a communiqué un numéro de suivi, celui ci n est reconnu sur aucun site de suivi (HHWQP3134000002YQ). Dans mon espace perso de votre site, la dernière information mise à jour correspond à ma date de commande. Estimant avoir été plus que patient et malgré mes relances au "store", il ne se passe rien. Je souhaite donc maintenant être remboursé en retour Cette pratique de vente est inadmissible et le service au client inexistant
My package was lost in the mail. Not Vaporesso’s fault, but they have been absolutely no help finding it. 29 days since I ordered, and still haven’t received my coils. Worst costumer support I have ever experienced.
I would not recommend a vaporesso product. The build quality is terrible. My LUX E lasted less than a month and quit firing. The customer service department will send you in an endless loop of answering the same questions multiple times. Never got a resolution. If you’re going to buy this product, don’t expect to get one that works or support to help you / replace it. (All support is through online ticket and agents are in China)
Vaporesso is a prominent manufacturer in the vaping industry, specializing in the design and production of high-quality vaping devices and accessories. The company offers a diverse range of products, including vape kits, tanks, and e-liquids, aimed at both novice and experienced vapers. Vaporesso is known for its commitment to innovation, incorporating advanced technology and user-friendly features into its products to enhance the vaping experience. The target market for Vaporesso includes adult consumers seeking reliable and effective vaping solutions. With a focus on quality and safety, the company aims to meet the demands of health-conscious individuals looking for alternatives to traditional smoking. Vaporesso's products are available through various online and retail channels, making them accessible to a wide audience interested in the vaping lifestyle.
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