Vaporesso is a prominent manufacturer in the vaping industry, specializing in the design and production of high-quality vaping devices and accessories. The company offers a diverse range of products, including vape kits, tanks, and e-liquids, aimed at both novice and experienced vapers. Vaporesso is known for its commitment to innovation, incorporating advanced technology and user-friendly features into its products to enhance the vaping experience. The target market for Vaporesso includes adult consumers seeking reliable and effective vaping solutions. With a focus on quality and safety, the company aims to meet the demands of health-conscious individuals looking for alternatives to traditional smoking. Vaporesso's products are available through various online and retail channels, making them accessible to a wide audience interested in the vaping lifestyle.
Vaporesso receives overwhelmingly negative feedback from customers, with many expressing frustration over poor customer service and long shipping times. Reviewers frequently report significant delays in receiving their orders, with some waiting over a month for products that were supposedly in stock.
Complaints about defective products are common, particularly regarding the Xros and GTX coils, which many users find to be unreliable and prone to leaking. While a few customers appreciate the quality of specific devices like the Vaporesso Armour Max, these positive experiences are overshadowed by the majority of negative reviews highlighting issues with product quality and support. Overall, the sentiment is largely negative, with many consumers advising others to avoid the company due to their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 151 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 5 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 1.1 | 11 |
| Nov 24 | 1.0 | 5 |
| Dec 24 | 1.8 | 5 |
| Jan 25 | 1.2 | 6 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 151 most recent reviews.
“Overall, the build quality isn’t amazing, but from what I can tell the focus is in the pod, not the device”
“HORRIBLE CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | +7% | 151 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Vaporesso is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.2).
151 reviews of Vaporesso. Filter by what matters to you.
Bought the Luxe 2 about 2 months ago. Worked great for the first month and a half. Now buzzes all the time but still fires. Don't know of any recourse & customer service is really non existent. Do yourself a favor & DON'T buy any Vapereso product as they are just something they sell.Had a Revenger before & it lasts about 2 years. Also can't update firmware from my Apple computer.
purchased LUXE PM40 in December 2021. after about 3 months it would just go dead after charging and not turn on or take a charge. then be dead for a day or two and then come back to life. pretty lame. contacted support to see if they would honor their 6 month warranty stated on the warranty card. they would not. they kept asking for more and more "proof" after I sent pictures, store reciept, they wanted videos and then just stopped responding. they are total thieves and liars. do not buy!
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Bought 3 for my family not very good. Where the pod sits it works half the time very frustrating and lots of money I’ve spent for them .
Purchased the Vaporesso Amor Pro. It lasted three months before the mod stopped working. Retailer guarantee 30 days, manufacturers Vaporesso Guarantee only 90 days. A 90 day guarantee should tell you they are not confident about the quality of their product, steer we’ll clear.
Not about the company but the product. They have this innovated fill cap that is great if you want to waste most of your vape juice while filling. Will be getting a replacement very soon. Had this for 2 weeks and the filling is a massive issue. It's a shame because the product wouldn't be too bad if the filling issue wasn't so terrible. It's something they have on all vapes. Not good at all.
Terrible products!
Their products are great but their customer service is bad. I bought the Luxe 80S from myvpro.com and got a defective pod with it but was told to contact Vaporesso. Well I tried and tried to contact Vaporesso but never could get a reply from them. No help at all was given or recieved.
DO NOT EVEN BOTHER WITH THIS PRODUCT!!! There are better companies and better products. I spoke with the company owners and my time was wasted, luckily it took no more than 1 hour to email and complete the return product warranty. This company is TOO SHADY so any interested customers should turn around and GO SOMEWHERE ELSE!
What a pile of rubbish. My partner smokes more than me and I've been through 5 coils in the time he's been through one. Absolutely revolting
I purchased an vaporesso luxe from element Vape,opening it to fill it was hard,you had to twist forever to get the top off,fearing that it would break,so cheaply made,I filled it,put in the first coil,it started smoking and I was sucking in juice trying to adjust it to see what the problem was,I was spitting into a tissue,I tried the second coil,it started to leak ,smoke,and within seconds a full tank was empty because it was spilling hot juice on my freaking hands and I sent the video to vaporesso and they still refused to honor the warranty and I sent receipts that I had just purchased it
horrible customer service. they ask for a video of the problem and then proceed to ask for more and more videos instead of trying to arrange the issue. they also take the longest time to reply. i had a vaporesso vape for 4 months and it’s already broken. Don’t bother wasting your money, quality is bad and their customer service will not help you
Best vape I've ever used, could just do with bringing out a bigger tank
I own 3 vaporesso mods. The first Gen that I got was during the start of the viris and could only get it in red. After a while I was able get another one in black. I enjoyed using the both. So I decided to get the Lux 2. Now I am happy with all three and use them all day long. Very dependable and have all the power and ability that I will ever need. You can not go wrong by putting one on your shopping list if you take vapping seriously. Have a great day.
HORRIBLE TANK on GTX GO 80, and only the 0.2 and 0.8 coils are working, the rest of them are not good for the tank, even if Vaporeso says it works. I do not recommend Vaporesso.
every piece i have ever bought is the most leaky crap ever used. one day itll be sitting there the next ill pick a vaporesso vape up and itll just pour all the liquid through the air holes onto me / my carpet. have owned 5 vaporesso items and all are terrible AVOID AVOID AVOID
I had a rather good experience with the product and support. On My new PM80SE a magnet was missing and contacted Vaporesso, Wendy asked for proof of purchase and after that it was less than a week and received a new kit. I have to say support was excellent and very fast. 5 stars from me...
Vaporesso is a prominent manufacturer in the vaping industry, specializing in the design and production of high-quality vaping devices and accessories. The company offers a diverse range of products, including vape kits, tanks, and e-liquids, aimed at both novice and experienced vapers. Vaporesso is known for its commitment to innovation, incorporating advanced technology and user-friendly features into its products to enhance the vaping experience. The target market for Vaporesso includes adult consumers seeking reliable and effective vaping solutions. With a focus on quality and safety, the company aims to meet the demands of health-conscious individuals looking for alternatives to traditional smoking. Vaporesso's products are available through various online and retail channels, making them accessible to a wide audience interested in the vaping lifestyle.
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