Vaporesso is a prominent manufacturer in the vaping industry, specializing in the design and production of high-quality vaping devices and accessories. The company offers a diverse range of products, including vape kits, tanks, and e-liquids, aimed at both novice and experienced vapers. Vaporesso is known for its commitment to innovation, incorporating advanced technology and user-friendly features into its products to enhance the vaping experience. The target market for Vaporesso includes adult consumers seeking reliable and effective vaping solutions. With a focus on quality and safety, the company aims to meet the demands of health-conscious individuals looking for alternatives to traditional smoking. Vaporesso's products are available through various online and retail channels, making them accessible to a wide audience interested in the vaping lifestyle.
Vaporesso receives overwhelmingly negative feedback from customers, with many expressing frustration over poor customer service and long shipping times. Reviewers frequently report significant delays in receiving their orders, with some waiting over a month for products that were supposedly in stock.
Complaints about defective products are common, particularly regarding the Xros and GTX coils, which many users find to be unreliable and prone to leaking. While a few customers appreciate the quality of specific devices like the Vaporesso Armour Max, these positive experiences are overshadowed by the majority of negative reviews highlighting issues with product quality and support. Overall, the sentiment is largely negative, with many consumers advising others to avoid the company due to their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 151 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 5 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 1.1 | 11 |
| Nov 24 | 1.0 | 5 |
| Dec 24 | 1.8 | 5 |
| Jan 25 | 1.2 | 6 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 151 most recent reviews.
“Overall, the build quality isn’t amazing, but from what I can tell the focus is in the pod, not the device”
“HORRIBLE CUSTOMER SERVICE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | +7% | 151 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Vaporesso is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.2).
151 reviews of Vaporesso. Filter by what matters to you.
J’ai passé ma commande le 18/02. Après une semaine ma commande n’est toujours pas expédiée, alors que j’avais sélectionné la livraison en 2/3 jours. Le service client ne répond pas : j’ai écrit via le formulaire de contact et par mail. Aucune réponse ! Je déconseille fortement !!
Product screen broke in pocket I have bought vaporesso before lasted a long time. However the new models are made cheaper and don't last. Don't waste your money mine was under warranty they won't honor it. Cheap made China junk shop for a different brand.
I have purchased Vaporesso Target PM80 2 month later started noticing that my PM80 started discharging from 100% to 10-15% in less then the hour After full charge mod is very warm and when operating it was getting hot and couldn’t hold in hand Reached out to support and was asked to provide video and photos It’s a bit hard but I have managed to get IR thermometer and show when it’s not used temperature above 40 I received email back asking where did I purchased IR thermometer instead of exchange or refund Can’t win
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Bought a Vaporesso 80 starter kit. Thing started leaking profusely after less then a month. Replaced the coil and head to no avail. Don’t bother wasting your money on their products. Even if you get their warranty… please read before you do… it’s basically more money for them to cover their ass if anything goes wrong once you take the first puff.
Very disappointed with this company delivery policy as I have ordered items for Christmas gifts on December 19,2022 and was told that the delivery will be within a couple days only to find out that they don’t honor what they promised, but told me a longer time after they have my order and money then they stated they were on holiday and delivery will be January 31, 2023. On that day they sent me an email stating that my order was cancelled and will be refunding money with no explanation or approval. I will not recommend this company to anybody.
Awful Broken vape after 2 days
One of the super bad companies ever, they have no manners with customers do not deal with this company or buy any of their bad and low quality products, they will ignore you and never care for what ever you may have with your device. Their devices is the baddest quality ever in this vape market.
I am writing this again for anyone who is thinking about using this company. Do not order from the company they do not provide the liquid that comes with the product so you wind up paying a lot of money for a product that you are unable to use. Writing emails is fruitless as they do not respond with legitimate answers to why I have paid money for a product that I am unable to use. Shame on this company for being a scam.
I ordered XROS 3 November 20th and not even shipped in 25 days. I send a email about my order and check it out how they responded. "Hi, So sorry， we can't deliver XROS 3 at the moment. We can't predict the delivery date, it may be soon, it may be a long time ，if you do not want this order, we will cancel the order for you and submit a refund to you Thank you." Vape still on their store foe sell. Don't trust this vaporesso store.
Awful. Leaks constantly and mouthpiece cracks within 24 hours. Leakproof tank - they are having a laugh. I have to wrap it in tissue to use. Constantly spits burning hot vape juice into your mouth. Binning it off as it seems customer service a complete waste of time.
I ordered a Veco Plus tank from the online store along with a set of coils. After about ten days I noticed that my order was still "unfulfilled", so I emailed them and asked why it hadn't shipped. They replied and said that the tank I had ordered wasn't in stock and asked if I wanted it in another colour. I refused as the tank that they did have in stock was already available in the UK and I didn't want to pay import fees if it wasn't necessary. Instead, I asked for a refund. I received a refund about a week later but it wasn't enough to cover what I originally paid. Rather than refunding the original transaction, they chose to send the money as a new payment in the wrong currency. Due to the UK's currently fluctuating currency, it meant that I received less than what I had paid them originally. Also, because the store is in China, I was charged two foreign transaction fees by my bank for the original payment. If they had simply refunded the original payment it would have reversed these fees and it would have been the correct amount. I emailed them with screenshots of my bank statement and explained as clearly as I could what had been charged and what I had lost including the difference in the refund amount. They apologized and said that is was due to the refund being done in another currency. I asked why I should have to lose money because of their mistake and asked why they didn't just refund the original transaction. However, after that first reply, they just kept saying that the order had been canceled and it would take about 8-15 days for it to show up in my bank. I replied a couple of times saying that the refund had been processed but it was for the wrong amount but it was like talking to a brick wall. The whole thing was a waste of time and money but after reading other reviews about packages not turning up, i'm just glad I got most of my money back without waiting even longer for it to never arrive. I love Vaporesso tanks because of the taste that the ceramic coils give but I will never make an order from their website again, or from any website based in China. I knew it was a risk seeing as they didn't have Paypal but I wanted the Veco tank. So, lesson learned I guess. It's a shame because Vaporesso products are very good (at least in my experience) but with customer service like this, I can't see them being around for long.
purchased a nebula only lasted two weeks now dead never buy anything from them again was not cheap
Don't trust this company . I ordered vape here last month and never received until now.
I bought a Vaporesso vape and noticed after I filled it that there was a chemical smell coming from the tank (I did not burn the coil) I took it back to the shop I bought it from and told them. They both agreed with me that the smell was toxic. The employee told me to soak the tank in alcohol, I did, After a day of soaking I dumped the alcohol and got some on my hand, now that chemical smell is on my hand After I washed with soap twice I would be careful about using A Vaporesso product.
I have had a bunch of different vaspresso models. Two of them fell apart, one of them all the paint peeled off and the most recent one the battery door won't stay shut. I would reccomend against buying because you will be buying a new one in 2-3 months at the latest. The new units the battery door is a huge design flaw. Basically a disposable product. You might ask why I kept buying them? Well I was comfortable with the unit and I liked it but I had to replace every 3-5 months. I reached out to vaspresso to see if they would do anything about the most recent model. No response for a month now.
Vaporesso products are ok for the most part. A little leaky over time but fine. Their customer support is a joke. My package was lost in the mail, which really isn't their fault, but they have been absolutely no help. Apparently they don't have insurance on their packages (or at least refuse to share that information?) which really sucks from a company in which you are buying pretty expensive things from. I won't be buying their products again after this experience. They weren't that great to begin with anyway.
broke after a month. not even going to bother with trying the warranty after reading the rest of these reviews what a joke of a company AVOID AT ALL COSTS unless you replace your vape every month
Vaporesso is a prominent manufacturer in the vaping industry, specializing in the design and production of high-quality vaping devices and accessories. The company offers a diverse range of products, including vape kits, tanks, and e-liquids, aimed at both novice and experienced vapers. Vaporesso is known for its commitment to innovation, incorporating advanced technology and user-friendly features into its products to enhance the vaping experience. The target market for Vaporesso includes adult consumers seeking reliable and effective vaping solutions. With a focus on quality and safety, the company aims to meet the demands of health-conscious individuals looking for alternatives to traditional smoking. Vaporesso's products are available through various online and retail channels, making them accessible to a wide audience interested in the vaping lifestyle.
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