Agent Blanc handled my issue perfectly…
Agent Blanc handled my issue perfectly and promptly. Nothing more I could ask for.

Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
Agent Blanc handled my issue perfectly and promptly. Nothing more I could ask for.
Always quick to respond to any questions, concerns, or requests. Great group with good prices on wine.
Response time was quick; the representative (Agent Blanc) was very helpful!
Agent Shiraz helped me complete an order even though the site wouldn’t allow me to do it myself. Above and beyond! Oh, by the way, the Wine Spies have curated a fantastic selection of wines over the years and I have mostly purchased my wines from them. I find wines I normally would not even know about and they have been amazing selections! Cheers!
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I've been a Wine Spies member for a few years. What stands out from Wine Spies is the quality of the wines and the price. I've never received a bad wine from them. The customer service from Wine spies is superb. Agent Blanc is the best. Agent Blanc helped me to coordinate the shipping of my Wine to the closest UPS place to avoid long transport and getting my wine warm. I will keep buying wine from Wine Spies forever. In summary, the best wine quality and value w the best customer service and advice.
I purchase most of my wine online and I have found that Wine Spies consistently has the best prices and a really interesting curated selection. Their best feature is the Locker Concept so that you can purchase as few or as many bottles of their feature wine and they will store it until you reach a case which they will then ship for free. Maximum flexibility and you are not saddled with a lot of bottles if you just are curious about trying a wine. Customer Service is highly responsive when you need to reach out. My favorite wine purveyor!
They will find a way to work with you within all the tools they have available (TYSM Agent Shiraz!!). It's not just customer service but from start to finish, the agents are engaged, passionate, considerate, willing, available, and just downright friendly. WS Agents are like your work friends that you've never met but would love to go out of your way to grab a glass of wine with. It really doesn't get any better than that. Thank you for being such a pillar in the retail / e-commerce industry. I truly trust that nothing will change even when WS is 100x bigger in operations than what they currently are.
Agent Moscata was incredibly helpful scheduling our delivery when we return from vacation. My email correspondance was answered quicky and professionally.
Prompt response
We're leaving for vacation and agent Blanc was very helpful in changing shipping information! Thanks again, Jack Garcia
I have been an operative for a long while and I have had nothing but very good experiences! I wanted to delay shipments so I could be home and Agent Blanc made arrangements and clarified all my concerns. The selection and value is on point and the build a case is a fantastic way to try something new to experience.
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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