I have been well taken care of by agent…
I have been well taken care of by agent moscato! Thank you

Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
I have been well taken care of by agent moscato! Thank you
Agent Shiraz straightened out a problem with my account, no sweat. I like the way this company allows customers to keep wine orders in a "locker" until you have a case, and then will ship it when the customer wants.
My review title says it all. I’ve been a customer for many years.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Unfortunately, the shipper had an accident with the case and several bottles broke. After it was returned, WS took the extra effort and were able to source the broken bottles even though they were sold out. Ask for Agent Shiraz - the best customer service you could ask for!
always helpful when I miss an order, letting me order the next day. Great wine, amazing prices!
I have been purchasing wine through Wine Spies for several years and have purchased several dozen cases through them always with excellent quality. However, upon recently opening a bottle of Chardonnay I discovered it was corked. I contacted customer service and was promptly contacted by Agent Blanc who immediately issued a credit to my account for the bottle. His responsiveness and quick resolution was outstanding. I would strongly recommend Wine Spies for their excellent value and customer support.
I ordered 4 bottles based upon my interpretation of their review. Upon tasting the first bottle, the wine did not meet my expectations and Agent Shiraz promptly took my returned bottles and gave me a credit. No hassles. They stand behind their wines and service. Thank you.
So I placed my first order with Wine Spies recently and like most cases, I didn't read all the pertinent information :) I thought the order would be immediately generated. After a few days when I didn't receive a tracking number, I sent an email to support asking why. Agent Shiraz quickly got back to me and explained that my order was placed in a locker and Operatives wait to fill their locker. When you ship a full locker, you don't pay shipping. He said since this is my first order he'll waive the shipping. So I shipped a partial locker and was charged $41. When I mentioned this to Agent Shiraz he quickly credited the charge. I'm a big fan of good customer service and my first experience with Wine Spies was very positive. Thank You!!
Always love the great wines and fantastic deals from WineSpies. Customer service is fantastic too. I recently emailed to see if there was any more allocation of a wine I particularly liked but was not up on the site anymore. Agent Moscato promptly found me 3 more reserve bottles and sent them my way. Keep it up. You guys are great!
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
This profile hasn't been claimed by the business owner.