Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
Wine Spies consistently impresses customers with their outstanding selection of wines and exceptional customer service. Reviewers frequently highlight the helpfulness and responsiveness of agents like Shiraz and Blanc, who are praised for their quick replies and effective problem-solving skills.
Many consumers appreciate the impressive range of wines available, often noting the great prices and quality that meet or exceed expectations. However, a few reviews mention issues with orders, including concerns about shipment delays or corked wines, though these problems are typically resolved swiftly by the attentive staff. Overall, Wine Spies earns high marks for both product quality and service, making it a favored choice among wine enthusiasts. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 10 |
| Oct 24 | 4.8 | 26 |
| Nov 24 | 5.0 | 30 |
| Dec 24 | 4.9 | 73 |
| Jan 25 | 4.9 | 53 |
| Feb 25 | 5.0 | 17 |
| Mar 25 | 5.0 | 29 |
| Apr 25 | 5.0 | 46 |
| May 25 | 5.0 | 28 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 5.0 | 25 |
| Aug 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Wine Spies has the best customer service around”
“I was a longterm subscriber to Wine Spy but have stopped ordering from them because of terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Wine Spies is #1 of 5 on overall rating in this group.
500 reviews of Wine Spies. Filter by what matters to you.
When my shipment was damaged in transit, Agent Shiraz quickly got on it and resolved things perfectly, replacing the broken products. Highly recommend Wine Spies and definitely appreciate Agent Shiraz for the outstanding customer service.
Agent blanc was responsive very quickly and gave the pertinent information answering all of my questions. It is so nice to have a live person respond Jack
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Love the customer service from Wine Spies! I trust these guys to do the right thing every time, including overlooking my online user errors e.g., forgot to uncheck ice pack in shipment, failure to change shipping address before hitting the send button, etc. I became a member in autumn of last year and thus far, have ordered about 5 lockers of wines. (12 bottles in each locker means free shipping). They have good pricing on California wines, some from pretty elite wineries too, and is much more flexible than joining any wine clubs. For the first time, I opened an abnormally thin and acidic Pinot Noir from them. They gave me $ credit in my account without question. (Agent Moscato was prompt in response and works after 5pm!). It’s helpful to provide some photos of the bottle and color of wine in glass. Anyway, Wine Spies holds customer interest at heart. For that reason alone, you would want to work with them.
Love wine spies! Great service, easy website and wonderful wine!!
I had an issue with a coupon code, sent to me by email from Wine Spies, that was not working. I submitted an inquiry via the Support portal, and received a prompt, courteous response from Agent Shiraz. He or she was able to explain the problem clearly to me, and resolved the issue in a way that was satisfactory tome. Good customer service from Agent Shiraz!
I’ve found my go-to place for wine shopping! The prices here are unbeatable, and the selection is fantastic. They offer great deals on a wide variety of wines, making it easy to find something special without breaking the bank. Special thanks to Agent Shiraz for the excellent recommendations and great help! Highly recommend for anyone looking to stock up on quality wine at great prices
Navigating websites can be tricky sometimes. Wine Spies is super easy but if I can't figure something out they reply within minutes with a solution which is always amazing!
Great value and speedy reply to solve my questions!
I finally had an issue with WineSpies. Everything has been stellar with them so far and their prices can't be beat! But everyone eventually has a hiccup. This was a very slight hiccup but that didn't stop Agent Brut from stepping in and taking control and getting it fixed in minutes! The service from these guys is impeccable. Tons of businesses are suffering from a lack of customer service because many people just don't care. Wine Spies is the exact opposite. It seems like these guys love their jobs and they show it by being very very good at it.
Why are you sleeping on these deals?! Wake-up everyone! The people at Wine Spies are top notch and the wine deals are consistent and excellently priced. Talk about bang for your buck... I've been purchasing wine from them for a while now and think they have such a great platform; whereby you build up cases which ship for free! I also love when they have the blowout live stream sales event which are just nuts how fast things fly off the website. Stop paying full retail for wine and sign up to become a wine spies "operative". Thanks to Agent Shiraz for the smooth assistance in correcting a bad bottle which was a first for me after buying hundreds of bottles over the years. Honest business with even better people backing it up. Thanks again! @roamingsommcraig
answered my question quickly agent shiraz
I have mail ordered wine for years. I can say I have never encountered such aggressive pricing on fantastic wines from all over the globe and a team that is so responsive. I email “Agent Shiraz” who responds within minutes to any question I’ve had and any immediately. A real five star experience!!
Wine Spies is an online retailer specializing in exceptional wines, offering unique deals through a daily sales model. The company's platform features a curated selection of limited-quantity wines sourced from various regions, including Napa, Sonoma, Bordeaux, and Burgundy. Customers can discover a range of varietals, such as Pinot Noir, Cabernet Sauvignon, Syrah, and Chardonnay, often at discounted prices during special events like the annual Bin Ends sale. Targeting wine enthusiasts and consumers seeking high-quality selections at competitive prices, Wine Spies provides an engaging shopping experience. The company emphasizes the importance of timely purchases, as many of their featured wines are available in limited quantities. By promoting exclusive deals and a diverse product range, Wine Spies caters to both casual wine drinkers and connoisseurs looking for remarkable finds at accessible prices.
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