EXCELLENT CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE

Wisper Internet is a reliable high-speed internet service provider dedicated to delivering fast and stable connectivity to rural communities in the Midwest and beyond. The company offers a range of internet plans tailored to meet the varying needs of its customers, including options for light users, everyday streamers, and larger households that require higher bandwidth for activities such as gaming and 4K streaming. Targeting residential customers in rural areas, Wisper Internet ensures hassle-free connectivity with unlimited data and local support. By providing a variety of service packages, the company caters to different usage levels, from basic browsing to intensive online activities. Wisper Internet is committed to connecting underserved communities and enhancing their online experience.
Wisper Internet receives a mixed response from customers, with 55% expressing satisfaction while 31% report significant issues. Many reviewers appreciate the reliable service and consistent internet performance, noting that they have experienced no shutdowns or slow speeds.
Some customers feel that the service is worth the price, highlighting positive experiences with the internet quality. However, a substantial number of complaints focus on poor customer service, with reports of rude interactions and long wait times for support. Additionally, several users mention ongoing connectivity issues, including spotty service and inadequate speeds, leading to frustration. Overall, while Wisper has its advocates, the negative experiences regarding customer support and service reliability cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 686 | 100% | +2.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good reliable service”
“My experience with their customer service has been nothing short of frustr”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.9 out of 5 (fair) | 2.8 out of 5 (fair) | — | 686 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | +3% | 175 |
Bottom line: Wisper Internet is #5 of 5 on overall rating in this group. On website & app, Wessex Internet scores higher (4.6 vs 2.8).
500 reviews of Wisper Internet. Filter by what matters to you.
Not reliable service at all. Whenever we need to call customer service for help, it takes forever. I just wish we had another option in our area. We pay $100 a month for basic Internet.
have too many problems constant down time constant speed issues on and off now when they actually get it working properly and it works like it's supposed to it's pretty decent internet but it's been a long time they've been working on mine and my neighbors say they have the same problems they just got sick of calling and complaining about it because they said nothing ever gets done or when it does it's just a temporary fix before the next problem rises.
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 31% are 1–2★.
Wisper isp was a way better option than centurylink in my area. Way cheaper and way faster speeds for the money. We have had it about a year now and have only had 2-3 outages. They were short outages. And I can’t say enough for the people who work in the office. They always answer the phone and are very nice and helpful. Has a true small business feel to their process
Service person came between time period given. Nice friendly person. Explained what he was going to do Snd did it. It took a while as other things were a problem. But he finally fixed the problem and I had tv again. I’m still having some starts and stops but not as bad as before. Thank you
KANSAS is known for many surprise storms. We had a wind ,rain and hail storm. It had some strong lighting. Our son helped replaced our internet system due to the storm. He did have an issue which required pro help. Your serviceman fixed the issues quickly with no added expense. Thank you for time.
Have had no problems since signing up with Wisper. Excellent service...thank you live in Southern Ilinois...
Originally with Pixius, then they sold out to Wisper. Unfortunately internet got slower, and doesn't seem to have received any upgrades in our area. For the last two months, internet has to reconnect at least 10 times a day. Good part - so far prices have not went up, still paying same as my contract with Pixius. However, would be willing to pay more if they would just upgrade our area so we have constant internet. Little hard to promise work will be done if we can't depend on our internet. I will continue dealing with this, as there are not many options where we live in Lafayette County, MO (north of Oak Grove, MO where I understand the tower is). Centruylink was worthless, Hughes Brothers was worthless, The internet that starts with a V, was useless also. So right now, only choice I have is Wisper.
Took over 8 weeks and four tech visits to finally raise our radio height to allow signal. We’ve been told the signal has been getting interrupted and they don’t know why. Every time a tech came out and worked on it they would leave and 10 minutes later it would stop working, since they closed the ticket we had to start over with customer service. Techs are great, overall customer service is awful!
has always been responsive to my needs. excellent service and timely
Long time customer all the way back to joplin.com, stauffer, & now wisper. We have been visited a couple of times lately by always friendly Wisper staff. Seems service from the tower is good when located from across the Joplin Mo Airport. But sooner or later the service drops off resulting in intermittent reception. No true explanation is given. I understand there are only 3 locations served by this tower. Two of them are next door to each other. Neither of us receive good consistent service. What’s happening & can or will it be corrected?
The best provider I’ve ever had and not just my experience with internet. I’m talking about all around customer service in general. This is the only place that literally says they understand one situation during hard times in the world and that’s not a problem. To be honest they have allowed me to be behind on my to the extent of $800 plus . Eight hundred plus dollars past due and have allowed me to catch up on it little here jand a little there over the last year and never once did they disconnect myv service. The representatives are always happy to assist anytime I call. The service is beyond any other ive ever had 8 devices connected 24/7 and never once does it lag. MY FAMILY LOVES WISPER INTERNET.. WISPER ROCKS
We only have 1-2 bars of internet. We were given a used router. We wish someone would come and upgrade our service.
Wisper Internet is a reliable high-speed internet service provider dedicated to delivering fast and stable connectivity to rural communities in the Midwest and beyond. The company offers a range of internet plans tailored to meet the varying needs of its customers, including options for light users, everyday streamers, and larger households that require higher bandwidth for activities such as gaming and 4K streaming. Targeting residential customers in rural areas, Wisper Internet ensures hassle-free connectivity with unlimited data and local support. By providing a variety of service packages, the company caters to different usage levels, from basic browsing to intensive online activities. Wisper Internet is committed to connecting underserved communities and enhancing their online experience.
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