Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
I have found Adagio Tea to have a wide assortment of teas which suit various seasons and occasions. Their service is fast & efficient. I also like their rewards program and the sample they provide from time to time.
Good quality tea, fast and friendly service
Love their loose leaf teas, they seem to ship fairly quickly and quality has always seemed top notch.
I love Adagio Teas so much! I don't buy tea anywhere else because Adagio Teas just really know what they're doing! I love that they update their teas and products if every single person isn't happy. I mean, I couldn't ask for a better online shop to buy tea from. I love it!
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This tea seller is about on par with a company like Harney & Sons. Hit and miss, but a lot of decent offerings. Some of the more fancier, single-origin stuff can be found elsewhere for cheaper, but some are reasonably priced. Their custom blends program is interesting, and they have quite a robust social system, which is also integrated into their CommuniTea monthly "tea club." One issue I have with them, however, is their portioning--often portion sizes will be something like 3oz then the only other option is 1lb. An option in between would be preferable without having to order multiple smaller amounts. Especially since they package in bags and not tins, it should not be an issue.
My go-to tea experience! I could go on about how much I love them for ages. Naturally, I'll start with the tea itself. In terms of quality, it really shows—when you first open the package, you're greeted by the deliciously potent smell of fresh leaves and vibrant flavors. If you've ever been disappointed by leaves that smell great but end up tasting dull, fear not. Adagio's blends don't skimp on flavor. Which brings me to my next point: Adagio doesn't skimp on anything. I've ordered seven different samplers, and each time, the containers were packed to the brim with leaves. Though they advertise around 5 cups from a sampler, I've been able to get many more brews, around 10 from most blends and upwards of that for the stronger ones. Additionally, they like to add little surprises into your orders. The first time I got a sampler set they gave me a few packs of rock sugar, and more recently, they gave me a pack of white peach tea that I'm super excited to try. Another thing I love about Adagio is just how creative they let you get. In addition to having a wide variety of fandom teas (my favorite that I've tried is SkyWing Pu-erh by the way), Adagio lets you come up with your own custom blends, which is not only a load of fun but also a great way to figure out what kinds of things you like and don't like in a tea. Honestly, Adagio's value is so good it feels criminal. It's only about $6 for a sampler, and keeping in mind that said samplers often give more tea than they say, it's a great deal for how high quality the leaves are. Additionally, they have a rating system for their teas that flaunts impressive honesty (if you don't believe me, I really recommend checking it out for yourself) so you'll always have an idea of what you're getting into when you purchase their tea. All of those things considered, there's a lot of little things that stick out about ordering from Adagio. The packaging is adorable and fits right into your cupboard/tea cabinet, my teas frequently arrive early and haven't been late once, they are transparent about ingredients (important to me because of my food allergies), and the website is easy to navigate. Overall, shopping from Adagio is an amazing experience that you won't regret. TL;DR High quality, great value, creative platform
I love this tea especially matcha powder. The only complaint I have is that it takes so long for shipping. It takes well over a week which I think could be improved upon. Also, I did not receive an email confirmation from Adagio and I had to contact them to make sure my order had been processed.
The tea is of excellent quality and reasonably priced. They have endless options and samples/starter packs available. They really cater to the customers through reviews. It's a nice touch and shows that their customers are heard and appreciated. They also give tips and information on brewing. This is especially a great place for people such as myself who are amateur.
I love a hot cup of tea with breakfast and I get it with this company.
I had the same HORRIBLE customer service as an earlier person. Ordered 42$ worth of tea, I'm a repeat customer since maybe 8 - 10 years. Brought tea 2 weeks prior no issues, Package did not arrive this time, asked for a refund or replacement was told NO till they deem it fit by investigation. I don't care what a shipper says delivered. I'm home I don't leave my house, if the shipper doesn't ask for a signature or ring my bell how can I sign for it. They refuse to do anything and are holding my $42 hostage, This is what is on their website facebook, yea sure, more support, how about NO support and not helpful you take my 42$ and I can't buy anything else now because you have my 42$ and I have to wait till you see fit to refund or replace, and I have no other address. horrible HORRIBLE HORRIBLE Coronavirus (COVID-19) Update From Adagio Teas Due to challenges caused by coronavirus (COVID-19), we're providing our customers with extra support and resources.
I love Adagio, I have never had a bad experience and there are always free samples with every order!
I used to buy another brand's teas; however I have recently discovered Adagio Teas and I fell in love with them- there is tea or chai for any taste. The accessories are also some of the best. Today I ordered the Honeybush tea, Earl Gray moonlight, and Earl Grey Bravo- two flavors I have quite enjoyed previously. I highly recommend Adagio.
Always a delight to work with! Making your own blends, tasting them, sharing them with friends is super easy. They're always prompt with shipping and its easy to keep an eye on things too!
This was my first time ordering from Adagio Tea ! I ordered Fujian silver needle , Jasmine Phoenix pearls, Jasmine silver needle , and Ginseng Green tea. I placed my order and because I spent over $50 I was offered free shipping. I was expecting my tea to arrive in 9-10 business days. To my surprise I received my tea in 3 business days! I have tried the silver needle tea so far and it is very good quality. Can’t wait to try the other teas. If they are also up to par, they have found a new regular loyal customer!
I ordered their tea often. This reorder was $119. This company has changed a great deal since Covid. My package got lost and instead of refunding my money and or reshipping more tea to me they emailed me and said they need to investigate first. I’m a longtime and loyal customer so I mistakenly thought they would honor their product and FedEx me a new shipment while they get to the bottom of the missing package. They refused and kept sending me a form letter stating they will investigate the list shipment. They refused to call me bc they say due to Covid they don’t have telephone support anymore. I guess you can get Covid from the telephone now. I just called FedEx and as of yesterday they said a claim has not been filed from Adagio. This is why I suggested they should either give me my money back so I can reorder the matcha or send me a new shipment. They refused. It’s not fair for a customer to have to wait for them to do an investigation on a package that a customer never received. It could take weeks. I’ve never had such bad customer service from a company like this before. It’s a shame because they should look at my account. I’ve spent a lot of money with this company. Just since I’ve had their app I’ve spent $1,156.00 with adagio and to be treaded with such disrespect is shameful. I found a new company to deliver my Matcha, it’s called MATCHA SENSE !!! . Supposed to be superior Matcha from Japan at the same cost as I’m paying Adagio. Call my credit card company to take off the charges and they did. To bad Adagio had to be so difficult to deal with.
I love this company. Their products arrive quickly and well packaged. Often there’s little free extras in the box as well. Everything has great descriptions so you know what you’re getting. They offer a wide variety of products so everyone can find something they’ll enjoy. To top it all off, they have a great rewards program.
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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