Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
I tried Adagio teas Sweet Tooth Sampler and truly is delicious. The chocolate chip tea has real chips in it and as they melt, the tea takes on a chocolate flavor. Tiger Spice is sweet and spicy, the Caramel tea is mild and the Creme has a light chocolate taste. These are a perfect way to satisfy the sweet cravings without the extra calories.
Adagio has a superior quality and selection of teas compared to any other store out there. They have always provided excellent customer service and I have loved every tea I have ever purchased.
Adagio Teas are fantastic! Fresh and flavorful. Fast shipping on orders and the customer service from the company is great. Highly recommend!
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Honest, dependable service and fantastic tea every time
It was a great experience
Receiving a package from Adagio teas is opening a box filled with warmth and comfort that invariably brings a smile to my face. Their delivery time is remarkably quick!
An awesome fun company with quality products and the most generous of rewards programs that ties you into a wonderful community of other tea fans.
Adagio is my go-to for quality, affordable teas. They always have something new to try in addition to my long-time favorites. Shipping is quick and reliable, and I really appreciate the carbon offset.
I was a customer of Adagio for 12+ yrs. I spent over $1000 over those 12 yrs. I've purchased many teas and teaware. I have never been disappointed. I have always received what I order, quickly and it has always been of the highest quality. I read the description of the toasTEA and because of the reputation they built with me, I ordered it assuming it would again, exceed my expectations. It fell FAR short of meeting my expectations. I struggle to see how it could meet anyone's expectations unless you prefer to eat tea leaves and burn your lips as you drink your tea. I asked for a return via the website and it was stated that I would receive back the purchase price of the product but I would be responsible for shipping (I was offered to print a return label from their site for $6.99). If it were my mistake - I ordered the wrong color , I didn't like the box, whatever - I understand. But when a product does not perform as advertised, I expect the company to make it right at no cost to me. After half-a-dozen email exchanges with customer service, they refused to credit me for shipping; even knowing my purchase history and that it was my first return for anything in 12 yrs. Small company or big company, that's inexcusable in my opinion. It felt very much like when you go to make a claim on your insurance and the insurance company fights you tooth and nail to NOT do the right thing - but with a smile and plenty of "I'm sorry" and "I understand". I'm afraid they don't understand.
Excellent company. High quality teas, excellent blends. Particularly like that the company encourages and promotes/sells customer tea blends. How creative and interactive with customers. Very high quality customer service and shipping is fast. Have been a devoted customer for years.
I was excited and over-bought a wide variety of samples to taste. When the package arrived, everything was so good, my whole family started joining me in tastings. Now, we have family time around the kettle, and it seems I will need to buy more tea!
I've had some good teas from Adagio, but many of their teas have really awful fake tasting "flavors" added that ruin the tea. The biggest problem, though, is that I've received batches of teas that have been great in the past and are now truly horrible, clearly a problem with the processing somewhere along the line, and the company is completely unhelpful. No offers to make things right. I can't order from a company whose tea is good one time and totally unpalatable the next and doesn't offer to fix it.
This place is so amazing. The amount of teas they make is impressive. We love their fandom teas.
I really love the great selection of teas. It would be hard not to find a favorite or two. Monthly Communitea samples are fun, and a great way to explore new teas.
I've been buying tea from Adagio Teas for years. The teas have all been delicious! Shipping is usually very prompt, as well. My favorite teas are white peach and Reindeer Fuel, but I haven't found a tea I don't like.
I love Adagio! I buy all my tea directly from them and I just recently decided to make a custom blend for my boyfriend's birthday. I've always had a great experience with Adagio.
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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