Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
Adagio Teas enjoys a strong reputation among consumers for its high-quality teas and diverse selection, with many praising the ease of ordering and fast delivery. Reviewers frequently highlight the delightful flavors and the ability to create custom blends, making it a favorite for tea enthusiasts.
However, a significant number of customers express frustration with the company's customer service, citing issues such as delayed orders and unhelpful responses when problems arise. Some users report feeling dismissed when they seek assistance regarding missing orders. Despite these complaints, the overall sentiment remains positive, with many recommending Adagio for its exceptional tea quality and variety. Overall, Adagio Teas is well-loved for its products, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 440 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 4 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 440 most recent reviews.
“Wonderful tea with a wide variety of options, fast shipping, and excellent customer service”
“I started reading their reviews and realized that many others had this same issue and that they are known for their p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +5% | 440 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Adagio Teas is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.0).
440 reviews of Adagio Teas. Filter by what matters to you.
Wonderful loose leaf tea for tea lovers! I first heard of their teas from Hammerly Ceramics when buying a beautiful teacup and thought I would give them a try. I am sooo glad I did as I am in love with the Earl Grey teas (it is my favorite)! Adagio is now going to be the only place I get my teas from and it is such a joy to brew a pot to enjoy while working from home during this pandemic.
All of the teas I have sampled from them are abysmally bad... I honestly had no idea that one can ruin tea to that extent. There is zero care or effort when producing and mixing the tea and you can clearly taste that. Any little quality that tea itself had is gone with the worst flavourings, most of which taste and smell the same They are by far the worst company to order tea from, whether you like flavoured or non-flavoured tea
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I wanted to give this company 5 stars... But my experience won't let me. I ordered my first 3 teas from them, looking for a Teavana replacement. 2 of the 3 teas were really good, and flavorful. But the 3rd tea, Kona Pineapple, was just stale. It had no taste, or smell. Like, it almost had a smell, but didn't. Lol. And we all know what that means. So I contacted the company to ask if I could return or exchange the stale tea. My question was ignored completely on the 1st email. They asked me for some 5 digit code that didn't exist. So I tried again. This time, they told me that I could return it, and told me where to go on their site to do it. So I did.... It turned out they wanted me to pay to ship back their stale tea. Since I only bought $8 worth of the Kona Pineapple, it didn't make any sense for me to stand in a line at the post office and pay an equivalent to that for shipping. So I emailed them again. This time, they ignored the email completely. So I emailed them again, this time past the 30 day window. They once again. Told me I have to pay to ship their crap back to them. I REALLY wanted to like this company. But they REALLY don't care about iether their quality of tea, or their customers. I've never had such a terrible experience with any tea retailer. I'm not saying I've never gotten damaged product. I once got a packet of tea that wasn't even closed from Teavana. They sent me a replacement as soon as I called about it. Rare occasions happen. I don't get why they don't admit this and take responsibility for their mistakes. Like, is this because it's not an American company? I'm not used to an entity so obviously not giving a damn.
I felt like royalty when I opened my delicious smelling package. Everything was on point and love all the Christmas blend flavors and Mad Tea Party. I loved being spoiled!
Best quality loose leaf tea around ! So many good options to choose from !
I discovered this tea company not too long ago and have been consistently impressed. Their prices are almost unbeatable, and they have an incredibly good selection of teas. I haven't disliked any of the teas I have tried from this company. When I had a question about one of my items, I sent them an email and they replied within the hour. They are always so good about sending free samples and little extras. Just love this company!
I've tried a couple of other online tea companies, but Adagio is, without question, the best one out there. They have a huge variety choice of flavors, and, package sizes. Which, is a big deal for me.
I love this place, i do not order from anywhere else
Made a purchase on 11/25, Adiago’s website offered Apple Pay and the shipping options said an upgraded service of FedEx 2 day was available for $5.75. I needed to receive the order by 12/4 for an event and decided to upgrade shipping. On 11/27 Adiago shipped my order and FedEx reported my item as shipped “home delivery” not two days and quoted 12/4 as the delivery date. I was unhappy about the misleading shipping but at least the item should arrive within a day of when I needed it. I emailed Adiago about the shipping issue and asked for a response. They did not respond. 12/4 has come and gone, and FedEx has managed to mishandle and misroute my package over and over again. Currently my delivery date is “pending, unknown.” On 12/3 the package was at my local FedEx facility and should have been loaded on a truck and delivered. Instead FedEx routed it to another city an hour away where it sat for 1.5 day, only to be misrouted to another facility an hour away on the other side of me, where it has sat and been scanned 4 times but still not actually gone anywhere. I’ve emailed Adiago again about my experience and requested a refund of all shipping charges as this is inexcusable. —— edited after interaction with the company: rating changed from 1 to 3 stars. On my third email and after posting here on trustpilot, I was able to connect with a human at Adagio. While I am still disappointed with my experience, when I was able to get a response via email I felt like I got a decent response as well as acknowledgment of the apple pay/shipping options issue. My shipping costs are being refunded as requested. I wish this had been a better experience end to end, and FedEx finally put my item on their truck today, so fingers crossed! If I drank tea, I’d be open to trying this company again, but do not choose FedEx as your shipping if you want your product in less than two weeks.
I have had some great experiences from adagio teas. They deliver on time and the teas that I've ordered are amazing. I'd recommend this to anyone.
Awesome service, selection and website as a whole. Always have a great quantity of products to try and makes it easy to discover your own tastes by selling lower quantity of products
Adagio has a great collection of teas. Every kind I try is a pleasant surprise. Even teas mixed with not my favorite things, like rooibos, I still enjoy it because their combinations of ingredients are very thought through. Very good quality tea. It tastes like expensive tea from some fancy tea places. Since everything is closed due to Covid-19 I am having fancy tea parties at home. Thanks, Adagio!
Adagio Teas has been one of my great online discoveries over the past few months. In particular I love all of their "fandom blends" -- small sample tins with flavors all over the place (my favorites so far are the Rapunzel earl grey blend and the Halloween themed sampler set).
I have been buying Adagio Teas, on and off, for about 13 years now. My most recent tea purchase was January 8, 2020. With my order I received a FREE sample of "the communiTEA" which had 7 small single serving pouches. One was to be consumed, per day, from January 19th to January 25th. We never opened this pouch them until this month and began consuming the teas which are delicious. Well, today, my daughter tried the January 20th pouch which says it has black tea, assam melody, natural caramel flavor, natural peach flavor, peach pieces, marigold flowers, and apple pieces. Upon further review of the loose tea, the ingredients forgot to add "UNKNOWN BUG". I know these things can happen, but this is a fairy big bug to be within very small pieces of tea leaves. Just want to make everyone aware so they can check their loose leaf teas before dropping them in cups.
A great place to buy tea. There is broad variety coming from many regions of the world. Quality products and quality service.
Great Experience. Fast service and great tea.
Adagio Teas is an online retailer specializing in gourmet loose leaf teas and tea-related products. The company sources its teas directly from artisan farmers, ensuring high-quality selections that cater to a diverse range of preferences. Customers can choose from various types of teas, including black, green, oolong, white, matcha, and herbal options, as well as a selection of pyramid tea bags. Additionally, Adagio Teas offers an array of teaware, including tea makers, kettles, and storage solutions, making it a comprehensive destination for tea enthusiasts. Targeting both casual tea drinkers and connoisseurs, Adagio Teas provides a user-friendly shopping experience with options for gift sets and subscriptions, such as the tea of the month program. With free shipping on orders over $49, the company aims to make premium tea accessible to a broad audience, enhancing the enjoyment of tea culture for its customers.
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