American Freight Furniture, Mattress, Appliance reviews & trust report
American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs.
Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
American Freight Furniture, Mattress, Appliance has a mixed customer experience.
American Freight Furniture, Mattress, Appliance receives mixed feedback from consumers, with a near-even split between positive and negative experiences. Many customers praise the exceptional service provided by staff members, highlighting their professionalism and kindness, particularly mentioning employees like Giovanni and managers like Evelyn.
Read full summaryShow less
Shoppers appreciate the quality of some products and the overall shopping experience in-store. However, significant complaints arise regarding delivery issues, with numerous reviewers reporting delays, damaged items, and malfunctioning appliances upon arrival. Some customers express frustration over the handling of refunds and warranty claims, indicating a lack of support after purchases.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.4
1,000
100%
● Low
3.4 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Mar 2025.
Last 3 months
1.0▼ 4.0
12-month avg
3.2
All-time
3.4
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 24
5.0
2
May 24
1.3
4
Jun 24
—
0
Jul 24
3.0
2
Aug 24
3.3
4
Sep 24
5.0
1
Oct 24
5.0
3
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
—
0
Mar 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 229 positive reviews
Customer service40%
91 mentions
Helpful support32%
73 mentions
Prices & value17%
38 mentions
Friendly staff15%
35 mentions
“I just purchased a washing machine from the Fredericksburg location”
On “Customer service” · Oct 19, 2024
Top complaintsof 260 negative reviews
Delivery38%
98 mentions
Customer service38%
98 mentions
Payment issues30%
79 mentions
Refund19%
50 mentions
“I bought furniture from this company and since they couldn’t deliver it when promised, I cancelled
And asked for
A
Re...”
On “Delivery” · Aug 22, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
Overall rating and review count for this company and similar companies
Company
Overall
Legit
Service
Delivery
Value
Trend
Reviews
American Freight Furniture, Mattress, ApplianceThis company
Bottom line: American Freight Furniture, Mattress, Appliance is #4 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.8).
Reviews
500 reviews of American Freight Furniture, Mattress, Appliance. Filter by what matters to you.
Puchased a mattress and box spring at the Broadway Store 17 in Tucson. Salesperson Marco was very helpful with great product knowledge and good listening skills. Very pleasant experience from greeting to farewell!
I went to American Freight to purchase a washing machine. I applied for the financing and was approved. The clerk sent a link to my phone that I had to approve the purchase. I clicked "Approve" but nothing happened. The clerk was unable to complete the purchase. We wasted an hour because they are not able to actually approve a purchase even when the buyer is standing right there.
Also, the washing machine on the floor was used. It was not just a scratch and dent model, but a used, returned model.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I greatly appreciated the excellent…Ms. Lanor Mays
I greatly appreciated the excellent customer service I received from Ms. Lanore Mays of the Marietta store-7612. She was very helpful and knowledgeable about the products. Ms. Mays took her time explaining the financial procedure and responding to my questions. I felt comfortable with my transactions. Thank you so much for your patience and attention.
Me and my son stopped byHeard so many great thing's about…
Heard so many great thing's about American Freight so me and my son stopped by your Warren and and got greeted by all your safe member's with friendly smile in a very friendly environment as we walk thru Mike Zaremski greeted us and walked with us answering every question we had letting us know about the options we can get on purchasing furniture. He was very helpful every step of the way and if we had anymore questions he answered them we really appreciate his help GREAT JOB!! It's always good to see that good customer service is still around thank you all fir your hard work and good service.
We are very impressed with American Freight - From the very friendly and professional service that we experienced when we bought the LG refrigerator, to the check-up service from their Master Protection Agreement Plan, Alex carefully walked us through the entire process.
We are planning a kitchen remodeling project; and because of our excellent experience with Alex at American Freight, we plan to shop for all of our major appliances there.
We purchased a stacking washer/ dryer from American Freight in Portage, IN. We were assured it was a new item– that they sell floor models and "open box" items which "might have slight blemishes, but which are NEW products and come with all the warranties that a new product would". They loaded it into my van, but when I got home I discovered it had leaked water from the washer and the vent was full of lint. The closer we inspected it, the more obvious it was that the machine was used. The machine was even marked with a hand-written installation date on it! This machine was sold, used, and then fraudulently re-sold as new. When I called and explained that the "new" machine we purchased was actually used and we wanted to return it, they said they would not accept the return. The clerk was a liar, and this company cheats customers. Their employees not only lied directly to our faces, they were more rude than I have every experienced! I will never patronize American Freight, and will do my best to make sure that as many people as possible know what a garbage company it is.
I loved the greeting I got today from Melinda. She came to me when I came in and pointed me in the right direction she was so polite and she really helped me get what I want I will definitely do business here again Thank you Melinda
I purchased 4 major appliances and a 5 piece bedroom set. On 08/14/22, delivery was scheduled 08/17/22. The over the range microwave and dishwasher were delivered along with everything else on 08/17/22., but were not installed. I had to hire a professional to install. Dishwasher was installed rather smoothly, but there were problems with the microwave. 1. There was no manual, this was like new appliance,2. Broken plastic turn piece thrown inside, but no glass plate and no place where glass would attach. Call store was this model suppose to spin or not. Manager, Ernest from South Blvd. store, Charlotte, NC. said all were suppose to spin, I volunteered to return microwave, as long as someone comes to car to swap microwave. When I arrive, JT came out switched microwaves, which Ernest had located one with manual and plastic wheel, and glass plate. I made a point of saying, I don’t want to have to come out here again, everything is here? I was assured that everything was here. Well, get microwave home, and installer is attempting to mount microwave, and can’t locate mounting screws, old screws won’t fit. Call store, angry now. Speak to Ernest. He doesn’t seem to understand the problem, he states doesn’t installer carry a variety of screws? I said don’t stores who sell appliances supply necessary components for appliance to be used?
I am paying an installer, I do not wish to make the 20 mile trip a second time, I suggested he use Uber to deliver the two bolts to me, so I don’t have to pay another fee to the installer. Ernest refused, said best he could do was take $50 off cost, I asked how do you arrive at $50, he said this is to cover my gas.
Ernest knew I was up set, but said he was doing his best. I spent over $6000 at this store, I am asking to be made whole. To refuse to hire Uber to make a delivery, yet pay me $50 for gas, when I have to pay installer another fee , is not fair or appreciative of my business. Now I will not spend another dollar at your store, and any monies on account will be returned to original card. This is on you Ernest, oh yes I also asked for the name and number of regional manager. Ernest would not give, but said he would forward message . I asked when can I expect a call, Ernest said this evening. Needless to sayI have not received a call. Good job Ernest!!!
I went into the store in Waverly in Lansing, MI on Saturday, 8-6-22 to buy a refrigerator. i bought a boxed one for $2000. They delivered today on 8-8-22 and i had a person here to accept the delivery. The delivery guy noted on the paperwork that there were two dents on the front of the refrigerator. I specifically paid $2000 for a brand new refrigerator that when delivered is damaged. I called the store and was told no manager was on duty this afternoon or this evening. I want a new refrigerator that is not damaged and I will be calling the store again tomorrow and demanding a new one.
Stay away from the Ardmore Ok store! The dumb girl that works there and the fat boy sitting on his hind in with a phone in his hand. Customer service if there is any wasn’t NONE! I was lied to about a material of a couch and they tried to hoax me into their financing program hahaha
I don’t think so……
Went to Ashley’s and was treated like a customer with a very professional sales associate.
The American Freight store is a joke.
About American Freight Furniture, Mattress, Appliance
American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs.
Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
