American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
American Freight Furniture, Mattress, Appliance receives mixed feedback from consumers, with a near-even split between positive and negative experiences. Many customers praise the exceptional service provided by staff members, highlighting their professionalism and kindness, particularly mentioning employees like Giovanni and managers like Evelyn.
Shoppers appreciate the quality of some products and the overall shopping experience in-store. However, significant complaints arise regarding delivery issues, with numerous reviewers reporting delays, damaged items, and malfunctioning appliances upon arrival. Some customers express frustration over the handling of refunds and warranty claims, indicating a lack of support after purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 2 |
| May 24 | 1.3 | 4 |
| Jun 24 | — | 0 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.3 | 4 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just purchased a washing machine from the Fredericksburg location”
“I bought furniture from this company and since they couldn’t deliver it when promised, I cancelled And asked for A Re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 1.8 out of 5 (poor) | 2.6 out of 5 (poor) | — | 1,000 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | — | 1,000 |
Bottom line: American Freight Furniture, Mattress, Appliance is #4 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.8).
500 reviews of American Freight Furniture, Mattress, Appliance. Filter by what matters to you.
bait and switch- i used to go to sears outlet but never again. Ad says 1 thing. Store does not have. Store says ad is not for all stores online. waste of time. asked if they have ANYTHING IN STOCK I CAN TAKE NOW- NO!!!! terrible, sorry do not go...
I have been a customer for several years. My account was charged twice, I called in to get some help and sent in screen shots of my account and the customer service was not helpful. Requested full on bank statements to dispute it since it was not showing on their account and I clearly showed them where it was on my account. I spent over 30 mins on the phone with two Reps that was not helpful and was hard to understand and not willing to help me out just kept telling I was wrong it was not showing to be deducted until another date. Even after they had the screen shot from by bank, they verified that they could not put the effort forth to send it to IT dept until I have the bank statements. I am from a small town and I have to go into the bank to get this.
I purchased a reclining love seat in August 2021 with the warranty and 2 months later the love seat will not recline. My claim was denied because I discarded the law tag. While making the purchase and securing the warranty at no time did the sales lady advise to keep the law tag. I'm reporting this fraudulent business to Shame on you and 9 on your side. In addition to taking them to small claims court. This is truly absurd.
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 52% are 1–2★.
This company doesn't allow you to pay a bill with a credit card they allow customers to purchase items with. I tried to pay off my account with a discover card and was denied online and with customer service. I was told they only take visa and Mastercard. How the heck can you let someone use a type of card for purchases and not payments? Feels like financial fishyness indeed !!!!
I purchased a dishwasher from the store in Fairview Heights, I’ll for a home I use as a rental. It was not installed properly and a slow leak damaged my entire kitchen flooring. The company was terrible to work with. I never got it resolved as I spent months trying to find the responsible party.
I got a nice marble table I love American Freight
I visited American Freight on 11/2 looking for a new bedroom set. Anna helped me find a nice set and worked out a good price for me. She was very helpful. I will go back if I ever need any additional items. Anna did a great job at helping me
We recently ordered a Monogram refrigerator from American Freight. Our experience was excellent. Initially, Daniel called us the next day (Sunday) to inform us that the refrigerator weighed 600 lbs. and the store didn't have anyone who could deliver it. However, he was able to help us arrange for a third party delivery company. Daniel coordinated the delivery and the team showed up on time and did a great job. The refrigerator was missing its manual, but we were able to download an internet copy. The refrigerator matched the pictures and description offered by American Freight. It has a few minor dings on the door, but this was reflected in the price reduction. The refrigerator is quiet and is keeping our food cold. I consider this purchase to be a great value for the price.
Hello American freight. Had a great experience with lavon one of the sale associates at the rodi road location. He was great and sincere and very helpful. He should be commended. Thank you!!!!! Gordon t.
Please do not buy the "Guaranteed Protection Plan" that the sales person "Kyle" will brain wash you into taking, and it is very expensive. I purchased Whirlpool washer and dryer, and whirlpool offers one year warranty free with purchase, and then at the end of the year, you can buy the extended warranty from them at a much lower price. I will never buy from American Freight again. It was a terrible, terrible experience. AND, they never answer their phones after they have made the sale. You will be left in limbo. I had to dispute the charge for the protection service. Kyle ignored my introduction to cancel the protection, and I spent much time getting it done. Think twice before you spend your money at American Freight.
DO not take the financing from this company. Absolutely horrible customer service and poor handling of the payoff. They want you to default and do everything in their power to make it happen. The worst service ever!
Fort Lauderdale.....this review is not about the store itself but the finance company. I purchased $2,000 worth of furniture they gave me 190 days to pay same as cash. I am not complaining about them charging finance charges but the amount. These people charged a lil over $5,000 dollars alone for finance charges. I no longer have the furniture due to it being damaged in the flood ( natural disaster) that the insurance I paid extra for doesn't cover. Do not finance your furniture here pay cash their finance company is predators.
Absolute scam artists. Sold us washing machine with "superficial" ding in it. After delivery it was making horrible noises. LG came out four time to repair it. The last guy out showed how the bottom, underneath was broken. The only that could happen was being dropped. Since all sales are final nothing we can do.
#1 This has been the worst experience in my life shopping for a couch with these people. NOT HELPFUL AT ALL, tried to screw me out of money, delivery people yell & argue with you. Manager at store is absolute nightmare. I will add more later. #2 Omg ! Now they act if though they did ME a favor going to Columbus to pick up a second couch they should have known from the first one they delivered would not fit. Perhaps they need better communication with their delivery people and as a store unit all together. Communication with the customer was a complete nightmare ! They had me keep coming back to the store 3-4 times just to intimidate more money outta me. The last time I went 2 workers verbally attacked me til I was so shook up I couldn’t even speak. I ended up getting a real ugly navy blue couch that they had in stock at the store, just to get this miserable experience over with. They lied about waiving the delivery fee, my couch has a huge scratch mark from the delivery people taking it off the truck and sliding across the concrete parking lot. Why did I not say anything ? I was tired of being beat up from these people - the whole group. Now I’m left with a couch I hate because of not wanting to deal with them anymore. Another thing, the sales guy also told me to take down my review with intimation after 2 of them argued me out to dry. Sorry American freight, people need to know what their up against, also I’m an American citizen and I WILL REVIEW A TERRIBLE EXPERIENCE. That’s my right, THANK YOU ! #3 so I called the number they gave me to straighten things out - what a waste of my time. The lady on the phone knew nothing about my situation with this whole issue, you would think they would. There is no talking to a store regional manager as they claim. YOU CAN CALL ME ! I’m done with this whole headache & ripped up couch with no one that truly wants to get on the phone to straighten things out. Again horrible customer service. If you don’t believe me, please search the internet for all reviews on this place ( pissedoffconsumer.com) search: American freight furniture. Google only puts up good reviews, search deeper. You will find there is soooo many reviews that are similar to mine. Aggressive, intimidating cons, period ! North Olmsted, Ohio
I purchased a dish washer. I spent the better part of a day installing it and trying to get it to work without success. So I took it back, and was told that because I had not purchased the warrantee (almost $160) they would not refund my money. I could purchase another item with another insurance policy. I decided that I would not lose any more money. The company (American Freight) is a scammer. I bought a machine that did not work, and could not return it without spending a lot of money. There was no guarantee that a second machine would work. I won't darken the door of this company again for anything.
So I bought furniture and was told it was $80 for Delivery hmm unbeknownst it was also $50 for them to assemble the furniture. You guys need to let people know that there are 2 fees one for delivery and one for set up. I was not told that and was not aware of that. I hate surprises especially when it come to my money and that's not professional to do that to people. DON'T JUST SELL FURNITURE..LET PEOPLE KNOW EVERYTHING SO THAT THEY'LL WANT TO SHOP WITH YOU AGAIN.
My issue isn't with the store too much. Went in and purchase a sofa set, when the product arrived to my home, it was damaged by being dropped, however, i wasn't made aware until I came home and unwrapped the product. The sofa wasn't able to be used. I went into the store and purchased another couch, and had to open another lease ( should've run then, cause who can't adjust a lease to reflect a new purchase) however they were supposed to deliver the new one a week later, the driver calls out sick so it's 2 weeks now with a damaged couch. Now mind you in the process of having a damaged sofa set, I am still paying for the new sofa which at the time I hadn't received, and also the damaged sofa. I call to cancel the lease of the damaged sofa, I'm told I have to call the store, I contact the store, they supposedly canceled the lease. I call the finance company they tell me I have to wait for the money to settle on their end. I made the 50.00 payment and 2 additional payments all of which settled with my bank but not on their end. Weird and bad business, but it's okay cause they have about another day before I block due to fraud and they won't be able to withdraw non of the payments and I'll have a whole sectional. I've called that company 5 times, I believe they don't want to do my refund when i received a damaged product. I work in this industry so I know how a customer experience show be the company's main focus, and this is trash all the way around. D Holmes
Great Place, very happy with the help Khalifan gave us! We were in need of a Matress and he was very caring and helpful through everything and made our purchase easy, will definitely shop there again!
This is a store customers should flee from, their services at the watchung store is horrible, after their delivery man refuses to pick up their broken refrigerator I was asked to bring it my self to the store on dropping it at the door step of their door they insisted I have to bring it inside and in the process I had a big cut on my finger with blood all over me they saw it and it was at this time one of their associates helped out taking it from the inner door. I did the refund in their store and found out that my credit account with their finance company is yet to be updated, this activity took place on Saturday today is Wednesday 08/11/2021 and no response till now. I called on Monday and the associate gave me the figures and that it would be updated that day. This finance company American first finance, I have sent over 4 emails and not one has been replied, the services of these companies are despicable and very shameful.
8920 cooperation dr. I always shop here through the years always had friendly workers my most friendly worker is Chelsea she smiles meet you when you come in.help you find what you need explain things where you can understand thanks... I talked to a very rude person today 8/9/2021Kyle who was very rude and mean and hung up in my face because I didn't understand my layaway I was trying to ask questions and he cut me off told me to deal with Chelsea when she come back. i ask to speak to a manager he said he was a manager I hope not! I'm sorry Chelsea wasn't there tonight because American freight lost a good customer I will never support someone who have rude customer service.....
American Freight Furniture, Mattress, Appliance is a retail company specializing in providing a wide range of discount furniture, mattresses, and home appliances. The company offers products in various categories, including living room furniture, bedroom furniture, dining room sets, and a diverse selection of mattresses, including inner-spring, memory foam, and hybrid options. Customers can shop by size, type, and comfort level, catering to different preferences and needs. Targeting budget-conscious consumers and families, American Freight aims to deliver quality home furnishings at affordable prices. With an extensive online catalog available at www.americanfreight.com, the company enables customers to browse and purchase items from the comfort of their homes. American Freight also features clearance items, making it easier for consumers to find deals on essential home products.
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