They have really qualified employees…
They have really qualified employees that care about their customers!

Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives mixed reviews from customers, reflecting both strong praise and significant frustrations. Many users commend the antivirus software for its effectiveness, noting it provides excellent protection and has a knowledgeable support team that is responsive to issues.
Positive experiences highlight the company's customer service, with several reviewers appreciating the prompt resolution of technical problems and the friendly staff. However, a notable number of complaints focus on difficulties with auto-renewal cancellations and poor communication regarding subscription issues. Customers express frustration with the automated customer service system, which they find unhelpful and confusing. Additionally, some users report problems with the software blocking essential banking functions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 43 |
| Sep 24 | 3.7 | 72 |
| Oct 24 | 3.9 | 89 |
| Nov 24 | 3.6 | 107 |
| Dec 24 | 3.2 | 109 |
| Jan 25 | 3.1 | 108 |
| Feb 25 | 3.6 | 75 |
| Mar 25 | 3.6 | 91 |
| Apr 25 | 3.6 | 80 |
| May 25 | 3.7 | 87 |
| Jun 25 | 3.8 | 80 |
| Jul 25 | 3.2 | 59 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusa...”
“The automated customer service page is a maddening blind loop”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.8 out of 5 (good) | 2.7 out of 5 (poor) | +3% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 |
Bottom line: Bitdefender is #5 of 5 on overall rating in this group. On website & app, One Stop Cable Shop scores higher (4.7 vs 2.7).
1,000 reviews of Bitdefender. Filter by what matters to you.
They have really qualified employees that care about their customers!
Until last VPN update, I could access my bank app and Official sites (related with taxes) if VPN was connected. This was applicable on both computer and mobile phone devices. Since recent VPN update, I can only access those sites if VPN is disconected, applicable on both computer and mobile. If it was working fine, what happened with the new update that I can't use it?
While we were using it, Bitdefender was a morally reprehensible company that persistently and openly practised systemic criminal fraud in the form of incorrect premature renewal information that contained false information and pressured customers to renew their subscriptions early. It was advised of this numerous times and refused to do anything about it or even acknowledge that it was happening. Organisations that do this absolutely deserve to be publicly shamed and disgraced.
Quick answers to the questions people ask most.
Bitdefender provides comprehensive cybersecurity solutions including endpoint protection, network security, email security, and cloud security services. Their business offerings range from solutions for small businesses to enterprise-grade security platforms. They also offer managed security services and threat intelligence solutions.
Bitdefender offers multiple support channels including phone support, email ticketing, and live chat through their business portal. Enterprise customers typically receive dedicated account management and priority support channels. Contact information and support hours can be found on their official website under the business support section.
Yes, Bitdefender typically offers free trial periods for their business security solutions to allow organizations to evaluate the products before purchasing. Trial lengths and available features may vary depending on the specific product and business size. You can request trials through their website or by contacting their sales team.
Bitdefender uses advanced threat detection technologies including machine learning, behavioral analysis, and global threat intelligence to identify and respond to security threats. Their solutions provide real-time protection and automated response capabilities to help minimize the impact of cyber attacks. The platform continuously updates its threat database to protect against emerging threats.
Yes, Bitdefender business solutions are designed to integrate with various existing IT systems and infrastructure. They offer APIs, management consoles, and compatibility with popular business applications and platforms. Integration capabilities may vary depending on the specific product and your current technology stack.
Bitdefender business solutions include comprehensive reporting and analytics dashboards that provide insights into security events, threat trends, and system performance. Reports can typically be customized and scheduled for regular delivery to stakeholders. The analytics help businesses understand their security posture and make informed decisions about their cybersecurity strategy.
Yes, Bitdefender provides managed security services for businesses that prefer outsourced security monitoring and management. These services typically include 24/7 monitoring, threat hunting, incident response, and expert security analysis. Managed services are particularly beneficial for organizations with limited internal security resources.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
Attention à l'arnaque du renouvellement automatique qui est excessivement cher. Il vous faut annuler manuellement cet abonnement tous les ans. De plus ils ne vous préviennent pas du retrait qui va être opéré donc quand vous vous en rendez compte il est trop tard. Sinon bon antivirus Je suis mdr de votre réponse. Quand j ai acheté cet antivirus le renouvellement automatique n existait pas et oui.. ne vous en deplaise
Bitdefender Support Center Hjælpen jeg har fået var meget konstruktiv og hjælpsom også selvom min engelske er det bedste, oversat i Google. Supporterne forstod mit problem og hjælpen var rigtig god Jens
The support person actually, for a change, listened to my issue. Then, in a timely manner, suggested possible fixes for my issue. It was refreshing to have a support person who could actually respond in proper English! Not only that they recommended a fix that worked instead of just sending me a boilerplate response.
Mr. Bogdan I. Commercial Support Representative was very helpful and committed person. He managed to gain another loyal customer. Thank you Mr. Bogdan I. for making my life easier, he sent a follow up email after I was frustrated from AI support.
I like the software and it dose a good job but please please please remember to turn off auto renewal if you subscribe by card as they will rip you off if you don't renew manually every time it expires. They wanted to charge me over £80 for 1 year 10 devices on auto renewal and when I contacted them they just use an silly excuse of "oh our renewal software can't take into account any discounts at the time of renewal" what a joke. Just paid £24.99 on amazon for the same item but for 2 years. They are just praying that people don't see the renewal price until it's too late or are too busy to do anything about it. Plus I could not cancel my auto renewal on my account, I had to email them...... seriously.
Dovendo rinnovare l'abbonamento e volendo passare a sistema superiore ho contattato l'assistenza che mi ha fornito chiaramente tutte le informazioni di cui avevo bisogno per decidere come procedere.
Very reliable and thorough and the support service is excellent. BD is the complete answer to all sorts of protection. I have two desktop PCs, two iPads and two iPhones all protected for a very reasonable annual subscription. I've been with BD for many years.
Ja om dat ik naar huis wel
I got notification for renewal, higher price. Tried to contact, they sent a phone number for me to call - long distance and NOT toll free. I was on hold for 45 minutes when I finally hung up. Got notice from my phone company I had reached my long-distance quota. I will be deleting my account (or try to) when the subscription is up.
Je suis client depuis Dr nombreuses années, et toujours aussi satisfait des services, conseils et assistance des équipes. Je suis rassuré d'avoir installé sur les ordinateurs et téléphones portables la meilleure sécurité avec le système applicatif de protection Bitdefender. Un grand merci !
I was not happy with an add-on product to my new Bitdefender Total Security software. The support person helped be work through a resolution, even though I decided to ask for a refund on the add-on. The refund was generated in less than a day. The prompt, solid support left me trusting the company more, despite the individual product disappointment.
Bitdefender is probably one of the best Internet security software packages there is. The product has literally saved my computer numerous times. Any time I've had to contact the company, the issues are always resolved by skilled, knowledgeable, professional representatives with friendly, invested attitudes. Bitdefender as a company does it right and it's a delight to have a product that works and does what they say it will. Top drawer product.
Blocage abusif d'accès à des sites totalement inoffensifs ( commerces , assos ...) l'excès de sécurité devient NUISIBLE à l'utilisateur Aide en ligne inaccessible aux non-professionnels Service clients : à part s'excuser du retard des réponses : absent et inefficace
Eerder deze maand schreef ik al een review hoe bagger de service is en er kwam toen geen oplossing. Vandaag is mijn abo afgelopen en kreeg ik vandaag toch nog een email of ik wilde verlengen, 1 account 10 devices voor 70 euro. Nadat ik op de renew knop druk om dus te verlengen voor 70 euro krijg ik de melding om 139,99 te betalen. Met alle respect dit is pure oplichting en zal ik nu dus alles doorsturen naar de RCC (reclame code commissie). Op de helpdesk van Bitdefender (chat engels) hoef ik niet te rekenen want ze helpen je toch niet. Mijn advies blijf bij dit bedrijf weg, het belazerd je waar je bij staat en levert absoluut geen service.
Bitdefender automatically updates its threat definitions and security signatures to ensure protection against the latest threats. Software updates and patches are typically deployed through centralized management consoles with options for scheduling and testing. Administrators can configure update policies to meet their organization's specific requirements and maintenance windows.
Bitdefender solutions are designed to help organizations meet various compliance requirements including GDPR, HIPAA, PCI DSS, and other industry-specific regulations. Their products include features for audit trails, data protection, and compliance reporting. Specific compliance capabilities may vary depending on the product and configuration.
Yes, Bitdefender offers hybrid security solutions that can protect both on-premises infrastructure and cloud environments. Their platform provides unified management and visibility across different deployment models including public, private, and hybrid clouds. This approach helps businesses maintain consistent security policies across their entire IT environment.
Bitdefender offers various training resources including documentation, webinars, online training modules, and certification programs for IT professionals. They also provide implementation support and ongoing technical assistance through their support channels. Training materials are designed to help users maximize the effectiveness of their security solutions.
Bitdefender typically offers flexible licensing options based on factors such as the number of endpoints, users, or devices being protected. Licensing models may include annual subscriptions, multi-year agreements, and volume discounts for larger deployments. Specific licensing terms and pricing are available through their sales team or authorized partners.
Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
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