Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
Bitdefender receives mixed reviews from customers, reflecting both strong praise and significant frustrations. Many users commend the antivirus software for its effectiveness, noting it provides excellent protection and has a knowledgeable support team that is responsive to issues.
Positive experiences highlight the company's customer service, with several reviewers appreciating the prompt resolution of technical problems and the friendly staff. However, a notable number of complaints focus on difficulties with auto-renewal cancellations and poor communication regarding subscription issues. Customers express frustration with the automated customer service system, which they find unhelpful and confusing. Additionally, some users report problems with the software blocking essential banking functions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 43 |
| Sep 24 | 3.7 | 72 |
| Oct 24 | 3.9 | 89 |
| Nov 24 | 3.6 | 107 |
| Dec 24 | 3.2 | 109 |
| Jan 25 | 3.1 | 108 |
| Feb 25 | 3.6 | 75 |
| Mar 25 | 3.6 | 91 |
| Apr 25 | 3.6 | 80 |
| May 25 | 3.7 | 87 |
| Jun 25 | 3.8 | 80 |
| Jul 25 | 3.2 | 59 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Product BD Total security was as such great, but encountered some issues due to my fault and the product became unusa...”
“The automated customer service page is a maddening blind loop”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Quality | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.8 out of 5 (good) | 2.7 out of 5 (poor) | +3% | 1,000 |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 |
Bottom line: Bitdefender is #5 of 5 on overall rating in this group. On website & app, One Stop Cable Shop scores higher (4.7 vs 2.7).
1,000 reviews of Bitdefender. Filter by what matters to you.
Absolutely zero support. Their phone system is horrible. You will wait on hold for a couple of hours then they simply hang up on you. Then you call back and they answer and say nothing. What a complete waste of time and energy.
Seit der Installation von Bitdefender und der VPN Ende Oktober 2024 wurde mein Arbeitstag zum Horror. Einstellungen von heute galten am anderen Tag nicht mehr z.B. beim Drucker oder bei der Einwahl in eine registrierte Website z.B. Google. Ich kann einen Roman for die miserable und unwahren Fehlerursachen von von Bitdefender schreiben und werde es auch bei Google myWOT tun um anderen Kunden diese Schmach zu ersparen. Ich habe sogar den Router austauschen lassen, aber die gleichen Probleme sind geblieben. Habe einen Pack von ausgedruckten Fehlermeldungen als Beweis for meine wahren Behauptungen. Heute habe ich Bitdefender deleted und arbeite nun ohne Bitdefender fehler sehr lucky weiter
Terwijl ik me heb afgemeld en geen automatische verlening van het contract wilde gebeurde het toch. Jarenlang klant geweest en dan zoiets - bedrag alsnog afgeboekt. Corrupte bende They promised to get in touch with me after my initial complaint to solve the issue but unless the nice words NOTHING HAPPENED. Have a lawyer involved once you sign a contract with them!
Quick answers to the questions people ask most.
Bitdefender provides comprehensive cybersecurity solutions including endpoint protection, network security, email security, and cloud security services. Their business offerings range from solutions for small businesses to enterprise-grade security platforms. They also offer managed security services and threat intelligence solutions.
Bitdefender offers multiple support channels including phone support, email ticketing, and live chat through their business portal. Enterprise customers typically receive dedicated account management and priority support channels. Contact information and support hours can be found on their official website under the business support section.
Yes, Bitdefender typically offers free trial periods for their business security solutions to allow organizations to evaluate the products before purchasing. Trial lengths and available features may vary depending on the specific product and business size. You can request trials through their website or by contacting their sales team.
Bitdefender uses advanced threat detection technologies including machine learning, behavioral analysis, and global threat intelligence to identify and respond to security threats. Their solutions provide real-time protection and automated response capabilities to help minimize the impact of cyber attacks. The platform continuously updates its threat database to protect against emerging threats.
Yes, Bitdefender business solutions are designed to integrate with various existing IT systems and infrastructure. They offer APIs, management consoles, and compatibility with popular business applications and platforms. Integration capabilities may vary depending on the specific product and your current technology stack.
Bitdefender business solutions include comprehensive reporting and analytics dashboards that provide insights into security events, threat trends, and system performance. Reports can typically be customized and scheduled for regular delivery to stakeholders. The analytics help businesses understand their security posture and make informed decisions about their cybersecurity strategy.
Yes, Bitdefender provides managed security services for businesses that prefer outsourced security monitoring and management. These services typically include 24/7 monitoring, threat hunting, incident response, and expert security analysis. Managed services are particularly beneficial for organizations with limited internal security resources.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
I called to get help with customer support. I tried to hear or understand Jennifer. Finally I said I don't want to offend you but because of my hearing problems or your accent i need to speak to someone else. She completely ignored me and kept talking. I called back and got a man. Wanted and this point to talk to his supervisor. I asked for supervisor name and he said superman. And he also told me they don't talk to customers. I have had Bitdefender for 3 years but now I am wondering if I want their product.
I am happy with Bitdefender Total Security and have been using it for years, but I am not at all happy with Securepass. I was happy with the passwordmanager, but it now converted to Securepass. Transferring the passwords from the Passwordmanager gives you a folder in which you have to scroll and find your password. Half of the list in my case just says Account, so you have no idea where to look for your password. It does not automatically fill in the password for a website like the passwordmanager used to. I just don't get why they changed a good product to something inferior, I hate it. I want Password manager back!
It is great across platforms and truely makes a difference not just a show off program
It works great and the security is great.
Provide a telephone contact number. Your "AI" chat is USELESS and I should NOT have to query other users for answers that BD should provide. Customer service is BAD!!
Excellent customer service care!
Scanning device in background stops all activity and interactions with the computer. This has been true ever since it was installed.
Ich bin seit Jahren bei BitDefender, vor allem weil es immer als Testsieger bei jedem Vergleichstest angepriesen wurde. Doch meine Erfahrungen mit BitDefender lassen mich annehmen, dass die meisten dieser Tests wohl eher Marketing sind als wirklich seriöse Analysen. Ich bin von den Leistungen ganz und gar nicht beindruckt, da mir während der Nutzung der BD-Software Daten von meinem Rechner gestohlen wurden ohne das die Software Alarm schlug. Und dazu möchte ich sagen, das mir zwar die IT- Fachsprache fehlt, ich mich aber dennoch ein wenig auskenne und sogar jedes Programm einzeln über die BD Firewall geprüft habe, um mögliche Lecks zu schließen. Außerdem hat die Software einige kleine Kinderkrankheiten, wie das sich der VPN immer automatisch verbindet obwohl dies laut Einstellungen deaktiviert sein sollte. Auch kann ich nur bestätigen was andere bereits zum Support angemerkt haben, der ist die Vollkatastrophe. Ich hatte zwei bis dreimal mit dem zu tun und es war immer ein langwieriges hin und her, mit übermäßig langen Reaktionszeiten und wenn dann mal Antwort kam, war die Hilfestellung bestenfalls halbherzig. Auch kann ich das Problem mit der automatischen Verlängerung bestätigen. Ich konnte mein altes Abo nicht selbständig deaktivieren und habe deshalb momentan zwei Abo's parallel laufen. Der Support reagiert natürlich nicht. Alles in allem stimmt das Preis-Leistung-Verhältnis bei BitDefender nicht. Man erwartet ein ausgeklügeltes Programm und einen optimalen Support, damit dies auch gewährleistet werden kann - aber das bekommt man nicht. Ich werde daher versuchen vom Kauf zurück zu treten, womit meine jahrelange Loyalität gegenüber BD ein bitteres Ende findet. Update: Mitllerweile, wahrscheinlich aufgrund meiner erstellten Rezension hier bei TrustPilot, hat sich der BitDefender Support bemüht und meine Probleme gelöst. Das ändert jedoch nichts an der Tatsache, dass die Software mangelhaft ist. Denn, wie bereits erwähnt, wurden mir Daten vom Rechner gestohlen, ohne das die Software mich informierte oder Maßnahmen ergriff. MfG Merlin J. Peters
Bitdefender is the best! they are wonderful support and a wonderful product!
Bitdefender provides a suite of tools that I use on my Mac to improve security. I use this service because it is less expensive than some competitors, but it is more difficult to use and requires a significant investment in time to learn how to implement the software effectively. The password manager has recently been significantly changed and now is called Securepass, but this change has made it much more difficult to use. The software does not seemlessly integrate on multiple devices without the investment of time setting each one up individually which is not necessary with some competitors. I think the software does work as advertised, but it is not user friendly and undergoes significant changes every couple of years which requires more learning to continue to use effectively. I am a physician in California and need to protect multiple Apple devices and have used Bitdefender for about 4 years. The payment plans are difficult to adjust and there is auto-renewal.
The technical staff is very knowledgeable and helpful in any unforeseen situations that may arise. Every time I had a problem I was helped and guided properly. I am very satisfied with Bitdefender services.
I have been with Bitdefender for a while. Due to unforeseen circumstances we are unable to carry on with the subscription. Bitdefender have been supportive and responded promptly. Their response came with in hours and was dealt with within two days. 29th January 2025 Just arrived home and very very disappointingly, Bitdefender have taken MORE money out of my account after they told me they would cancel the subscriptions. Had to contact them to get the money back again.
Bitdefender automatically updates its threat definitions and security signatures to ensure protection against the latest threats. Software updates and patches are typically deployed through centralized management consoles with options for scheduling and testing. Administrators can configure update policies to meet their organization's specific requirements and maintenance windows.
Bitdefender solutions are designed to help organizations meet various compliance requirements including GDPR, HIPAA, PCI DSS, and other industry-specific regulations. Their products include features for audit trails, data protection, and compliance reporting. Specific compliance capabilities may vary depending on the product and configuration.
Yes, Bitdefender offers hybrid security solutions that can protect both on-premises infrastructure and cloud environments. Their platform provides unified management and visibility across different deployment models including public, private, and hybrid clouds. This approach helps businesses maintain consistent security policies across their entire IT environment.
Bitdefender offers various training resources including documentation, webinars, online training modules, and certification programs for IT professionals. They also provide implementation support and ongoing technical assistance through their support channels. Training materials are designed to help users maximize the effectiveness of their security solutions.
Bitdefender typically offers flexible licensing options based on factors such as the number of endpoints, users, or devices being protected. Licensing models may include annual subscriptions, multi-year agreements, and volume discounts for larger deployments. Specific licensing terms and pricing are available through their sales team or authorized partners.
Bitdefender is a global leader in cybersecurity software, providing comprehensive protection solutions for both individual consumers and businesses since its inception in 2001. The company offers a range of products designed to safeguard digital environments, including all-in-one security solutions for home users, as well as tailored security platforms for small to large enterprises. Bitdefender's offerings encompass advanced threat detection, response capabilities, and cloud security management, ensuring robust protection against evolving cyber threats. Targeting a diverse customer base, Bitdefender serves millions of users worldwide, including families seeking reliable online safety and organizations aiming to protect sensitive data and maintain their reputation. The company's innovative technologies, such as Bitdefender GravityZone and partnerships with industry leaders like Ferrari, highlight its commitment to delivering effective cybersecurity solutions that enhance resilience in various sectors. For more information, visit www.bitdefender.com.
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