DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
DCG Stores receives overwhelmingly negative feedback from consumers, with many expressing frustration over order fulfillment and customer service. Reviewers frequently report issues with receiving incorrect items, such as wrong futons and covers, and face challenges with the company's return policies.
Complaints about delayed shipping are common, with some customers waiting weeks for their orders without clear communication. While a few customers appreciate the quality of the futons and mattresses they eventually received, these positive experiences are overshadowed by the majority of negative reviews highlighting poor service and unfulfilled promises. The lack of phone support and reliance on email communication further frustrates customers seeking assistance. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 139 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“Ordered futon”
“" That is the sum total of their "customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 139 |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: DCG Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.5).
139 reviews of DCG Stores. Filter by what matters to you.
Wish I'd seen these reviews before placing my order. 12 days after my order I messaged their site to find out why I hadn't received shipping information. They responded "My item was discontinued. Would I like to make another selection?" So after 12 days and in inquiry initiate by me they decide to share that my item was not available? Are you F'ing kidding me? Incompetence abounds with this company. Don't waste your time.
How is DCG store still in business!!!!???? This is the 3rd time they have purposely sent me the wrong product , I did not order! and they are not paying for return shipping!! Infuriating that they still are able to conduct business in the US! This must be stopped!
Ordered 2 side tables which site said was in stock and would be shipped within 3 days. After five days I sent an email asking why shipment still showed as pending. Got an email back telling me the tables were discontinued. Company has no reliability. Stay clear.
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Ordered a full size, 8" magtress cover. Cost over $200. A struggle to get the cover on, with no instructions. The fit is HORRIBLE! Have had back-and-forth emails, sent pictures, all that was requested. Heard nothing, so sent a new message (1/17/2024), saying all I wanted was some instructions on how to make the cover look comparable to the quality of the material and workmanship; response today: We do not give instructions on how to adjust. Message to them: And am I supposed to take it to an upholstery shop and pay to have it adjusted? After what I paid, that is not possible now. I feel cheated to the NTH degree!
OMG... AVOID THIS COMPANY LIKE A PLAGUE! They are scammers! I ordered a wood Futon Lounger and cover for the mattress I already had. Immediately they started asking me for 'Authentication' (proof) of the order amount. Which immediately made me question 'why they needed proof that my account was legit'? , I could not reach them by phone and I kept getting a 'canned response' stating that the "Authentication amount was incorrect" and that they tried to retrieve money from the account ending in"#" no number given, just the symbol. They managed to take out $1.99 before I realized that I was about to be scammed for a lot more than that! NO COMPANY TAKES EXTRA MONEY FROM AN ACCOUNT JUST TO PROVE THAT YOU HAVE THE FUNDS. I had to close my account so that they could not get more out of my account. PLEASE DO NOT ENGAGE this company. THEY ARE FRAUDS!
Ordered a Futon Cover for an 8" queen futon mattress. Along with an $800.00 futon. The mattress cover came almost 1 month later, the cover weighed less than a roll of paper towels. I assumed it would be a very cheap inferior cover because of the weight. I returned it and got a 75% credit of the purchase price. No where in the T&C was a restocking fee listed - it was all 100% satisfaction comments. NOT HAPPY!
I would give negative 0 ! This is a DCG company that I honestly dont know how they are still in business!!! They sent the wrong mattress via futon creations and then argued to the end about it, denying it, even with all my pictures! I disputed the charges and won! This is a total SCAM company and most people will not fight like I did! Please report them to consumer affairs: Futon Creations and DCG Co. if you have been wronged too!
Every week I get an email that my order won't ship until I update my credit card, I do, and get an email thanking me and telling me my order will now process. March 24, April 4, April 13, three times this has happened! I finally cancelled my order!
The "free shipping" is not true. I ordered a piece of furniture that was delivered by freight. Because a "lift gate" was used to lower it to ground, I was charged almost $200.00 additional from Fed Ex.
I would rate this company zero stars, if possible. Although phone numbers are listed on the website, they only reach a recording that says "due to Covid, no phone support is available." Phone service by other, more legitimate, companies doesn't seem to be an issue relevant to the current Covid situation. This company can only be contacted by email, and their email responses are less than worthless. In our case, we needed to return a futon cover after the thirty-day period due to an unusual circumstance. We were asking for a store credit toward an even larger purchase with them, something a legitimate company would ordinarily be glad to accommodate. Their only response: "Unfortunately, the return policy date has expired. We cannot accept the return." No direct response to the problem we had described, and, when I asked that the issue be escalated to a supervisor (normal procedure with phone support), the response was: "per company policy the return policy date has expired. We cannot accept the return." That is the sum total of their "customer service." Do not do business with this company or with futoncreations.com, which is a thinly disguised version of DCG Stores (the web pages look exactly the same, with the same prices). You would regret it. They have an 89% one-star rating on another review site.
Worst customer service ever. No phone customer support “due to Covid”- come on. Still?? What a scam. And their phone number is all over the website haha. Only email support from someone who couldn’t seem to understand the issue at all and just kept saying the same things over again but no actual resolution for my return issue. Trying to return a futon chair mattress (which also arrived without the ordered ottoman) and because of the size was seeking help to get the box picked up by fed ex. Zero help. Like they just didn’t understand the issue. I have asked for a manager to call me now that this has gotten so bad but of course zero response. Should NOT be this hard. Would not buy from this company again. Completely unhelpful. When I asked (twice) to be contacted by a manager the same unhelpful person replied back “How can I help you”??????? Awful. And stuck with the unwanted mattress.
Stay away!! This company must be scamming peoples credit card info. They would keep emailing me that my address was not correct. I called my CC company and they confirmed that I had the correct address. I'm assuming they are a front for credit card info that is used later on. They also have no phone assistance available.
Horrible! Ordered a futon cover from Amazon. It took a week to deliver and since we needed one before that, we got another one. Now, we just learned that we have to pay for our own shipping cost back. No where on the Amazon listing that this is mentioned. We contacted the seller and they argued that it was shipped "on time." As consumers, we only care about delivery date, not shipping date! Most of us pay for Amazon Prime to get fast shipping and hassle-free return. Not with this company. They should NOT be allowed to be on Amazon!
I would have given a Zero if that was a choice. Do not order from this company. They sent me a futon mattress that was poorly packed, damaged, ripped, and dirty with dirt marks on one side on the mattress. I immediately contacted my amazon account to get a full refund, as no customer should receive damaged goods, and I was told they will refund me once I PAY TO SEND THIS FULL SIZE MATTRESS back to them!!! Seriously!! A customer should not have to pay for return on a damaged product that is the company's sole responsibility and complete lack of quality. Stay away from this business! I will be taking further steps. I refuse to pay for a return----this was not my fault. DCG also shows a picture (image) online about what the mattress looks like inside----it is completely fraudulent! I have pictures to show it is NOT what they are claiming on Amazon and I have pictures of the damaged futon mattress upon delivery arrival.
Buyer beware. This company is NOT reliable. A brief summary of my experience: I tried to order a futon cover, and then went around and around for days with their customer service department because they struggled to confirm my billing address (it's been the same for 20 years); meanwhile, the charge was clearly visible on my credit card statement, and VISA said there was no problem they could detect. After DCG charged me for the order, they wrote about ten days later to inform me the item was no longer in stock, and then took forever to refund me. I figured we were done. About 2 weeks later they emailed to say the item had arrived in their warehouse and they'd 'accidentally' mailed it to me. This led to another endless round of emails, not to mention their requirement that I go to a UPS drop off to return the item (I figured they'd count it as a loss and let me keep it, given it was their error). I should add, too, that I took a look at the item out of curiosity, and the manufacturing quality was VERY poor. I could have sewn a better quality one myself. Two weeks have passed, UPS has confirmed delivery, and I have yet to receive credit. I'm now in round three of emails with them. I'd estimate I've spent five hours or more sorting out issues with them. Note, too.... They claim 'because of COVID' they can't speak with customers by phone, and thus the ongoing run-around by email. Good luck to anyone who decides to buy something from them. I've never in my life dealt with a company that is so poorly managed.
(Q) On Tuesday, we established that when I search for "gray futon covers" on your website, "rugby silver" is returned as a result. I'm not picky. I'm furnishing a room with several shades of gray. I ordered it. What I received is definitely brown or taupe that clashes with every gray in the room. In order to save me the expense of shipping and you the expense of refunding the price of a full mattress, and to stand behind your customer satisfaction guarantee, I asked if you would credit me for an actually gray futon cover from your store-- not ideal for any of us, but the solution with the least negative impact all the way around. You said you were triple-checking with your warehouse, as you were trying to help me as much as you can in all the ways you are able. Will you please credit me for an actually gray cover for this not-gray mattress? (A) We are sorry to hear that your ordered item(s) did not work for you. If you are exchanging, please submit a new order online for the correct item. To return: 1. Please write the return authorization number "RA291661" on the shipping label and Package. Returns must be shipped within 10 days of the return authorization generation. 2. To avoid any delays in the return process, please include in the package a note with the following information: • Order Number • Return Authorization Number • Reason for return • If there are any defects please indicate location 3. Ship merchandise to: RSP / DCG STORES 1200 W Risinger RD. Fort Worth TX 76134 For proper credit, returns must be shipped within 10 days and in a way that can be tracked i.e. UPS, FedEx, US Postal Service with delivery confirmation etc. 4. Inform DCG Stores when the package is shipped with the tracking and courier information. Once the package is received and inspected to be in sellable condition at the warehouse, the credit process will be initiated. Please allow ~1-2 weeks for an update once received. ---------- I worked hard to direct my money away from Amazon & the CCP and toward a smaller American company. Lesson learned.
I wish I could rate this 0 stars. I have never experienced worse customer service in my life. I ordered through Amazon for my DCG product. I ordered a granite kitchen counter. About 2 weeks after I received the product, unopened, I decided to just get cabinets installed into my kitchen instead of using this. When I went to return the product, I realized that the company does not provide a shipping label, instead, you have to pay for shipping which in my case would be nearly $300 just to ship it back...I tried calling the number, there is an automated line that says they aren't taking calls due to COVID... Upon emailing them, I received very rude service. I asked for a mangers name repeatedly and do not get one. I asked for a number, they continue to give me the number that is not taking calls. I asked for an alternative mangers email-they do not give me one. They suggested I donate my purchase...Donate a $400 unopened cabinet??? That is crazy. I would NEVER purchase from here again and wouldn't even recommend this place to my worst enemy.
If we could give zero stars we would. Sure wish we had seen this site prior to buying a futon and frame. Total junk. The mattress is a lumpy, wrinkled mess and it is impossible to sit on it with any level of comfort. Our complaints are met with "just massage the mattress into shape". That does not solve the problem. Please do not patronize them. We now have to make a dump run with this crappy mattress.
DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
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