Ordered futon
Ordered futon. It arrived about 2 weeks later. It is beautiful and exactly what I ordered. I'm very happy. Thank you #279395

DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
DCG Stores receives overwhelmingly negative feedback from consumers, with many expressing frustration over order fulfillment and customer service. Reviewers frequently report issues with receiving incorrect items, such as wrong futons and covers, and face challenges with the company's return policies.
Complaints about delayed shipping are common, with some customers waiting weeks for their orders without clear communication. While a few customers appreciate the quality of the futons and mattresses they eventually received, these positive experiences are overshadowed by the majority of negative reviews highlighting poor service and unfulfilled promises. The lack of phone support and reliance on email communication further frustrates customers seeking assistance. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 139 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“Ordered futon”
“" That is the sum total of their "customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 139 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: DCG Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.5).
139 reviews of DCG Stores. Filter by what matters to you.
Ordered futon. It arrived about 2 weeks later. It is beautiful and exactly what I ordered. I'm very happy. Thank you #279395
In May I purchased a leather recliner and Queen Futon with mattress and drawers beneath the wooden frame. After I purchased my items I was worried due to their reviews, however, I was more than pleased! Alanna, in Customer Service was very prompt in addressing my concerns and was very understanding and kind! I LOVE both of my purchases!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Communication was poor and I had no idea when my futon was coming, but when it did in about three weeks, I found it to be the best bed ever. I cannot get my body off this futon. I got the thickest memory foam one with the Cancun sapphire fabric. Sooooo comfy.
An earlier review for DCG STORES was negative. After corresponding with the seller, I was issued a full refund. I am very satisfied with their customer service.
I am really disappointed in the bad reviews i was a little nervous. We ordered a queen matress with medium firm latex foam and cotton filling it took a while to arrive and the tracking number was never sent to me i randomly got a call at 9 am saying my matress was in the city and i could either pick it up or they could continue shipping it and it would arrive the next day so long as i was there to sign for it which i appreciated greatly they even carried it up the stairs and i live on a 2nd story apartment i didnt have any problems with it it was double wrapped for protection i should have bought a cover for it i will probably buy one of there protective covers. Hopefully it wont take as long to get here but i understand they are made to order
We ordered a white, full size futon and 8 inch mattress. They didn't all arrive on the same day (3 boxes, 3 days) but that was fed ex - not the company, because we tracked all of them. They did all arrive within one week. We are very pleased with all items! The futon came with color coded instructions that were easy to follow, and the mattress is very, very comfortable! Couldn't have asked for anything more. Thank you DCG!
My daughter wanted a zebra print cover for the futon in her room. These are not easy to find. I was hesitant to buy it from DCG because of the bad ratings. Instead we were happily surprised by the quick delivery, great quality of the fabric, how easily fit on the mattress, and the fun print!
The futon frame and mattress were received as ordered. I saw all of the negative reviews here after I placed my order and was initially concerned when I received the frame without the mattress. I contacted DCG by replying to their confirmation email and they promptly provided the following response: "The mattress is shipped separately as they are made to order. We did request an update on the status of your order. We do apologize you have not received it yet. There has been a bit of a backup in our warehouse due to the high numbers of orders we have received. As soon as we have tracking/shipping information it will be forwarded via email." I received the mattress 5 days later and put the futon together with no issues. It looks and feels great. I realize that many people have had a negative experience, but since most people only write reviews when something bad happens, I thought I should share my positive experience with this purchase.
I purchased two pendant lights and I am so happy with the quality of the aluminum modern pendant lights. I wanted something different and architectural. The local stores did not have what I was looking for and I found the perfect light here. Shipping is was fast. I accidentally typed in the wrong zip code for my shipping address and they called to verify the address. I am very pleased with the service and quality.
When I first phoned the sales person was very helpful to select my product. Then I went online and ordered. Ordering online was easy, and the delivery was done very efficiently and came one day ahead of scheduled date. Good Job DCGpac!
Customer service has been good. No issues getting in touch at all. I bought a wall hugger sofa, mattress, cover and pillows. Everything excellent quality. The several shipments came quickly when they said they would. I've called several times and the phone is always answered by knowledgable staff. Emails responded to immediately. I am currently looking for a bed and another convertible futon and hope to buy again from this company. My experience has been excellent all around and I would recommend Futon creations and DCG to anyone.
DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
This profile hasn't been claimed by the business owner.