DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
DCG Stores receives overwhelmingly negative feedback from consumers, with many expressing frustration over order fulfillment and customer service. Reviewers frequently report issues with receiving incorrect items, such as wrong futons and covers, and face challenges with the company's return policies.
Complaints about delayed shipping are common, with some customers waiting weeks for their orders without clear communication. While a few customers appreciate the quality of the futons and mattresses they eventually received, these positive experiences are overshadowed by the majority of negative reviews highlighting poor service and unfulfilled promises. The lack of phone support and reliance on email communication further frustrates customers seeking assistance. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 139 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“Ordered futon”
“" That is the sum total of their "customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 139 |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: DCG Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.5).
139 reviews of DCG Stores. Filter by what matters to you.
I ordered a futon mattress. I found customer service to be very responsive and helpful. I ordered the 10" with foam pads in the middle and cotton on outer layer. Although I would like the fabric liner to be better quality, I think it's great for what I paid. It only took 6 days to be at my door from day of order.
I ordered a lucite chair for my vanity. One week after I placed my order it had not shipped, so I sent an email asking when it would ship. Later that day I received a shipping notification email, though I never received a direct reply to my email. It took another week for the chair to be delivered (via Fedex). The chair looks exactly as it did in the picture and met all of my expectations. So while I would not say this company provides fast shipping as they advertise on their website, I would consider ordering from them again.
I ordered before reading reviews and was terrified after I read them. But I got my futon within a week and mattress by two weeks and I love them. I emailed that the boxes were completely damaged from FEDEX but the product was great after making sure pieces were all there. Which I was given an email response back after like 5 days... I do recommend honestly it's not that bad.
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We ordered a beautiful king bed at DCG Stores. It looked exactly as advertised and we love it. The footboard was damaged on one side though. Reading all the negative reviews, we got very worried that the company would not rectify the problem. However, there was no reason to worry, the team was responsive and eventually sent a new footboard. We would oder with DCG Stores again.
Great Futon! Assembly instructions were easy to follow (and color coded!) Actually arrived earlier than stated. Very happy with my purchase!
I just wanted to submit a positive review for DCG Stores, as opposed to all the negative ones I read. I ordered a futon and mattress on June 15th. I received both in separate shipments by June 30th - very reasonable. DCG was responsive to my inquiries and provided estimated ship dates, which were accurate. Both shipments arrived complete and undamaged. Bottom line is the futon and mattress are quality products. I am pleased with my experience with DCG Stores!
Great customer service listened patiently to me and tried genuinely to find a solution. Only getting back in touch with me took a bit long, since the employee I spoke to seemed to be very busy. Still, I was treated very nicely by a person that I believe was named Maverick.
DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
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