DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
DCG Stores receives overwhelmingly negative feedback from consumers, with many expressing frustration over order fulfillment and customer service. Reviewers frequently report issues with receiving incorrect items, such as wrong futons and covers, and face challenges with the company's return policies.
Complaints about delayed shipping are common, with some customers waiting weeks for their orders without clear communication. While a few customers appreciate the quality of the futons and mattresses they eventually received, these positive experiences are overshadowed by the majority of negative reviews highlighting poor service and unfulfilled promises. The lack of phone support and reliance on email communication further frustrates customers seeking assistance. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 139 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“Ordered futon”
“" That is the sum total of their "customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 139 |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: DCG Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.5).
139 reviews of DCG Stores. Filter by what matters to you.
We ordered a futon bed, only because they advertise it's made in the USA. The shipping was fast, but when we got the boxes, they all said, made in Indonesia. I emailed them about this, their reply was, the mattress is made in the USA , but said nothing about the rest of the bed. I emailed them back and said their advertising is false, claiming its made in the USA. If I knew it was made in Indonesia, I never would have bought it.
Ordered over $1,000 worth of goods from this store. #1 They put a hold on my purchase due to fraud , which took forever to clear. Once cleared, they didnt have the item I needed in stock even though the website clearly stated the item was "in stock." Complaints to the customer service email were returned with generic responses. Never got a satisfactory resolution, or apology.
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DCG Stores is an online retailer specializing in a wide range of furniture, home décor, and lighting products designed to enhance living spaces. The company offers a diverse selection of items including sofas, recliners, coffee tables, beds, and lounge chairs, catering to various aesthetic preferences and functional needs. With a commitment to providing quality service and affordable pricing, DCG Stores aims to make home furnishing accessible to a broad customer base. Targeting homeowners and renters looking to improve their interior environments, DCG Stores features products from top manufacturers, ensuring customers have access to contemporary designs and reliable quality. The company also promotes a customer-friendly shopping experience with free shipping on all orders, allowing consumers to browse and purchase furnishings for every room in their home without worrying about additional shipping costs.
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