Element Vape is an online retail platform specializing in vaping products, including disposable vapes, mod kits, pod systems, and a wide selection of premium e-liquids. The company aims to serve the diverse needs of the vaping community by offering a variety of high-quality products at competitive prices. Customers can browse through new arrivals and bestsellers, ensuring they have access to the latest trends in vaping technology and flavors.
With a focus on customer satisfaction, Element Vape has garnered a substantial following and positive reviews from its users. The platform also features special offers and a newsletter that keeps customers informed about the latest products and promotions. Element Vape caters to both novice and experienced vapers, making it a go-to destination for anyone seeking reliable and innovative vaping solutions.
Element Vape receives predominantly positive feedback from its customers, who appreciate the easy ordering process and fast shipping. Many reviewers highlight the convenience of finding specific vape products that are often unavailable at local shops, with phrases like "quick n easy" and "awesome company" frequently mentioned.
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The site is praised for its user-friendly interface and extensive inventory, making it a go-to for vape supplies. However, some customers express frustration with shipping issues, noting instances of poor customer service and order fulfillment problems. Despite these complaints, the overall sentiment remains favorable, with a significant majority of consumers satisfied with their experiences. Overall, Element Vape is viewed positively, particularly for its product availability and efficient service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,000
100%
+0.2
● Low
4.0 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.3▲ 0.2
12-month avg
4.0
All-time
4.0
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.4
54
Jan 25
3.8
145
Feb 25
3.8
123
Mar 25
3.8
124
Apr 25
4.2
118
May 25
4.2
108
Jun 25
4.3
116
Jul 25
4.0
113
Aug 25
4.6
99
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 395 positive reviews
Easy to use33%
132 mentions
Delivery31%
122 mentions
Prices & value27%
105 mentions
Fast & efficient24%
96 mentions
“Ordering from your site was quick n easy and it ALWAYS HAS BEEN”
On “Easy to use” · Aug 6, 2025
Top complaintsof 70 negative reviews
Shipping44%
31 mentions
Customer service33%
23 mentions
Delivery17%
12 mentions
Refund16%
11 mentions
“They gave my parcel to GLS Shipping and took my money for express shipping”
On “Shipping” · Aug 5, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
Overall rating and review count for this company and similar companies
Prices are extremely reasonable and also your company has a variety of products to choose from along with e-juices which are very reasonably priced as well way better than the local shops in my town I will be continuing to order from element Vape from here on out
Delivery time is too long, no expedited delivery option exists
Great vape choice (the American 4 Seasons Tobacco is great). Shipping is way too long. There should be an expedited 2-3 day option.
Also, got issues logging in and retrieving my password. The IT environment felt complicated, but maybe it was a glitch. Again, my main issue is how long it takes to get my order delivered.
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Very hard to navigate website. I searched for a specific item, a page with many different items came up had to search through the page to find my item and then the discription was vague at best. Element Vape has everything, if you can find it!
Navigating and checking out on the website was difficult. Not the basics like inputting info, but the site locked up numerous times. Did a lot of refreshing and back and forth but finally got through. Just a heads up.
The variety and price though are great, they've been in the game a long time and it shows.
Some great things that keep me coming back, a few that make it harder...
I appreciate the wide range of product availability. The pricing is always good as well. I also find it helpful that accessories links are listed with items so I didn't have to go searching. I do find it hard to search in the website without a link, if I didn't know what I was looking for is never find it, so I rarely order anything new or different. Also, on my most recent order there was a code listed at the top of the page for 20% off pod sets that didn't work at checkout, which was sad since you didn't have a lot of sales.
Love this company! Great prices, fabulous prices, communication is superb!! I've recommended to everyone I know. I'm officially a die-hard customer now.
Element Vape is an online retail platform specializing in vaping products, including disposable vapes, mod kits, pod systems, and a wide selection of premium e-liquids. The company aims to serve the diverse needs of the vaping community by offering a variety of high-quality products at competitive prices. Customers can browse through new arrivals and bestsellers, ensuring they have access to the latest trends in vaping technology and flavors.
With a focus on customer satisfaction, Element Vape has garnered a substantial following and positive reviews from its users. The platform also features special offers and a newsletter that keeps customers informed about the latest products and promotions. Element Vape caters to both novice and experienced vapers, making it a go-to destination for anyone seeking reliable and innovative vaping solutions.