I requested a refund of £100 and
I requested a refund of £100 and, although I was asked to increase my monthly direct debit by £1 per month eventhough I was still £100 in credit, I received the refund within 3 days.

E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
I requested a refund of £100 and, although I was asked to increase my monthly direct debit by £1 per month eventhough I was still £100 in credit, I received the refund within 3 days.
They have improved over the years by being more proactive with adjusting direct debits. Relatively good app. I still remember the bad experiences I had when I needed upgrading my meters and it was a complete shit show.
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I have been with Eon for a long time and I have always had good service
Whole process plus communication was clear and straightforward.
Very helpful
Quick notice fuss 👍
I’ve been with EON Next for several years now, using them for both gas and electricity, and they’ve consistently been efficient, reliable, and reasonably priced. Most recently, I moved out of my property and was genuinely impressed by how smooth and stress-free the whole process was. Everything was handled over WhatsApp, which was incredibly convenient, and a representative named Kauthar took care of my case with real professionalism and kindness. He made the whole experience effortless. Now just waiting to see if my account credit gets refunded, but based on everything so far, I’m confident it’ll be handled just as smoothly. Five stars from me.
It didn't take too long on the phone, every time I deal with E,On, the person who I speak to is always polite, helpful and very patient. This is one if the reasons I have stayed with them, plus the fact they offer a good deal on utilities, so very happy.
Quick and efficient. Gave me the best deal for last 3 years to keep me loyal. Like the WhatsApp chat service and also got lively customer service when i call them.
E.on seem very keen on getting customers to have the biggest credit on accounts possible that they can achieve, this actually means they are getting loads and loads of interest wherever they keep our money. I had a £500.00 credit, it took ages to get it back. They then said I should pay £68.00 a month, but proceeded to take £138.00 by direct debit meaning I now have a credit of £200.00 again. It’s really very shocking to think e.on have so much money belonging to customers in their bank account when it should be in the customers bank accounts, possibly preventing bank charges and interest payments to banks as well.
Difficult to submit a meter reading but managed to resolve it.
Got through quickly . The operator was able to answer what I needed and took time to get me best deal.
The person I chatted to on WhatsApp was great but the actual outcome of the chat was not ideal as basically I was invited to join a scheme to save money via an email to be then told I wasn’t eligible due to not being on a smart meter ….. when this was questioned (because I am on a smart meter) I was not told i just wasn’t eligible but that the eligibility criteria wasn’t actually known??? Disappointing
Easy to request refund on website, money transferred very quickly.
After receiving my online bill the gas portion was missing.I contacted Eon Next via WhatsApp and was contacted back within the hour.After going through their security checks they sorted out my problem and I can only say I big thank you to their customer service advisor Francis .Well done
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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