Quick WhatsApp and my direct debit was…
Quick WhatsApp and my direct debit was reinstated to my requested amount!

E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
Quick WhatsApp and my direct debit was reinstated to my requested amount!
Seriously eon next you’ve got my life, emails chats phone calls fix my smart meter, you say you now can’t bill my as my smart meter isn’t working er we’ll fix it, no promise call backs no one is taking charge I’ve had nothing but issues since I was forced to have it installed. Can someone please sort because otherwise how do I pay my bill because your obviously not bothered but I have Better things to do with my day
I am very satisfied with Eon Next.
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So great not to sit in a queue, have to go through a disheartening selection process to actually try to talk to someone. To just use WhatsApp is quick, simple, easy and quite frankly a breath of fresh air
Got a EV and do not need a dedicated charger yet. The Eon.Next EV tariff fitted my circumstances. Low peak rate but a very competitive night time rate for charging the EV and any other use.
It was a very easy breezey, at first our application didn't go through but we contacted Eon and spoke to lovely lady called Poppy on wattsapp and she sorted it all and made so easy to do so Many Thanks Lee&Maxine 👍
So helpful having queries answered via what’s app. Advisor helped me change my smart meter fitting date in 3 easy steps and offered lots of alternative dates.
WhatsApp chat was really easy and worked brilliant. Much better than normal chats. I thought was a chat bot or AI but wasn't and they sorted my issue with some good banter along the way. More convenient that website, chat options. Phone calls... I hope all companies use WhatsApp like this
Really easy to locate account information online and advised regards refund for credit on account. No time at all to wait for money to be refunded
Easy to communicate
So easy to change tarrifs
Couldn’t be more helpful talk me through tariff and benefits that would suit me would highly recommend
I am quite happy from the service.
Good customer service skills
E On app best feature is the ease of use. I always feel I’m in control of what I pay and can clearly see what I have used for both my gas and electricity whenever I need to.
Having flagged concern over my estimated bills and subsequently agreeing to smart metres I have tried to reasonably request that the estimated bills were unrealistic versus usage. To get to the subsequent point when flagging that I was surely being billed incorrectly I have been dealing with three different people to get to the resolution resulting in one non completed investigation, and on several occassions been told to 'not speak over me' yet been routinely spoken over myself. The team are insincere, not authentic and patronising. I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be spoken over and hung up on. I have found the entire customer service team clinical, non skilled and very poor. The entire matter I flagged has not been resolved it is a clear case of pay the bill we dont care if its correct and as the service advisor informed me is just an estimate and to be then told 'I dont think you know what an estimate is'. Shocked at such an atrocious service and with the bill paid. Immediately left them for an alternative energy provider. Worst company service I have experienced in ages. Would rate 0/5 but there was 1 star as lowest.
I have just changed to Eon and the process has been very quick, communication has been fab so so far all good
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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