Talked to customer services (Suzy)
Talked to customer services (Suzy), who was absolutely brilliant. Very professional and engaging and sorted my issue, no problem.

E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
Talked to customer services (Suzy), who was absolutely brilliant. Very professional and engaging and sorted my issue, no problem.
Excellent, customer service very helpful and account set up quickly
App is good although the check and change tariff part wasn't easy to find. Also kept prompting for us to take a refund but I'm aware that credit is built at this time of year for winter. Other than that it was good.
Dealt with Sonia through Whatapp message. I Thought it would be easier than waiting on the phone. I like to say my query was dealt with so efficiently by Sonia. My question was answered and changes made to my Tariff without any issues. It was so easy and without any fuss.
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I've just switched supplier to E.ON, NextDrive tariff. The process was very smooth and communication good.
I looked at my Credit Balance and got into a useless position with the website where I had to either request a refund or say I wouldn't want one for 90 days. Pathetic. Tried requesting a refund of zero but was prevented from doing that. I requested a refund of £1 which has been paid but I couldn't easily get out of the trap of either a refund or commit to not wanting one for 90 days. Plenty of room for improvement.
No problems and my query by email was answered very quickly
Fantastic customer service understandable knowledge man that was happy to understand listen and resolve and help couldn't fault him
Very easy to get a refund but can't understand why I have to now pay more each month when I'm still in credit. Apart from that never had any problems with eon.
Highly recommend by family
Fantastic response via WhatsApp - resolved the issue straight away
Very efficient service
Quick response on wattsapp to my query and helpful advice
Found everything with E-on Next very easy whether online or telephone, the latest being the refund I was owed which was sorted immediately.
speed of responce excellent
Was in credit and asked to have some credit back. Was super fast with my response and had the money in my bank within 7 working days 😊
Too many emails.
Excellent customer service. One of the best.
Excellent service and very helpful.
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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