Eventim is a leading ticketing platform based in Germany, specializing in the sports and recreation sector. The company offers a comprehensive range of services, including ticket sales for concerts, sporting events, festivals, and various entertainment activities. By connecting event organizers with consumers, Eventim facilitates the purchasing process for millions of customers seeking access to live experiences. The target market for Eventim includes both event-goers and organizers, providing a user-friendly interface for individuals looking to buy tickets and a robust platform for promoters to manage their events efficiently. With a commitment to enhancing customer experiences, Eventim has established itself as a key player in the ticketing industry, ensuring that users can easily discover and secure tickets for their favorite events.
Eventim receives a mix of feedback from customers, with many praising the speed and simplicity of the ticket purchasing process. Reviewers frequently highlight that the ordering and delivery are quick and smooth, making it easy to secure tickets.
However, some customers express frustration with the lack of detailed information regarding events, such as parking and on-site services. Others note issues with high shipping fees and the inability to print tickets at home, which adds to costs. Additionally, there are complaints about customer service responsiveness and the difficulty in making changes to orders. Overall, while many appreciate the efficient service, the recurring issues with fees and support detract from the experience. The sentiment leans positively, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I was able to purchase my ticket for the event I wanted quickly and easily”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 0% | 43 |
Bottom line: Eventim is #3 of 5 on overall rating in this group. On website & app, ONE Sports Warehouse scores higher (5.0 vs 3.2).
60 reviews of Eventim. Filter by what matters to you.
Natürlich ging der Kauf wieder ruckzuck und die Lieferung auch. Leider vermisse ich nähere Angaben zu parken und Service vor Ort. Ich habe VIP Karten bestellt und Parken gratis und Info, dass "12 Mann". Aber wie ich zum Parkplatz komme bzw. was als 12. Mann bezeichnet wird, ist nirgends zu finden 😢
Es war Leider nicht Einfach, die Plätze zu reservieren. 4 x musste ich auf die Seite zurück, um Letztendlich Plätze reservieren zu können. Ohne das eine Bestellung möglich war, waren die ausgesuchten Plätze zwei Minuten später nicht mehr verfügbar. Trotz einer angegebenen Gutschrift wurde der volle Betrag ohne Abzug berechnet. Ein Kontakt zu den Ticketbüros für ein persönliches Gespräch war trotz mehrer unterschiedlicher Versuche nicht Möglich! Sehr Enttäuschend.
2026 noch keine onlinetickets oder zumindest selbst ausdrucken. Ganz schwach
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Eventim is a leading ticketing platform based in Germany, specializing in the sports and recreation sector. The company offers a comprehensive range of services, including ticket sales for concerts, sporting events, festivals, and various entertainment activities. By connecting event organizers with consumers, Eventim facilitates the purchasing process for millions of customers seeking access to live experiences. The target market for Eventim includes both event-goers and organizers, providing a user-friendly interface for individuals looking to buy tickets and a robust platform for promoters to manage their events efficiently. With a commitment to enhancing customer experiences, Eventim has established itself as a key player in the ticketing industry, ensuring that users can easily discover and secure tickets for their favorite events.
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