Eventim is a leading ticketing platform based in Germany, specializing in the sports and recreation sector. The company offers a comprehensive range of services, including ticket sales for concerts, sporting events, festivals, and various entertainment activities. By connecting event organizers with consumers, Eventim facilitates the purchasing process for millions of customers seeking access to live experiences. The target market for Eventim includes both event-goers and organizers, providing a user-friendly interface for individuals looking to buy tickets and a robust platform for promoters to manage their events efficiently. With a commitment to enhancing customer experiences, Eventim has established itself as a key player in the ticketing industry, ensuring that users can easily discover and secure tickets for their favorite events.
Eventim receives a mix of feedback from customers, with many praising the speed and simplicity of the ticket purchasing process. Reviewers frequently highlight that the ordering and delivery are quick and smooth, making it easy to secure tickets.
However, some customers express frustration with the lack of detailed information regarding events, such as parking and on-site services. Others note issues with high shipping fees and the inability to print tickets at home, which adds to costs. Additionally, there are complaints about customer service responsiveness and the difficulty in making changes to orders. Overall, while many appreciate the efficient service, the recurring issues with fees and support detract from the experience. The sentiment leans positively, but there are notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I was able to purchase my ticket for the event I wanted quickly and easily”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Website & app | Trend | Reviews |
|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 0% | 43 |
Bottom line: Eventim is #3 of 5 on overall rating in this group. On website & app, ONE Sports Warehouse scores higher (5.0 vs 3.2).
60 reviews of Eventim. Filter by what matters to you.
Es war kein Ticket zum Selbstausdruck verfügbar, so dass Versandgebühren anfielen. Wer der Tickets sammelt, mag das schätzen, für mich ist es eine Eintrittskarte, die nach dem Konzert entsorgt wird.
Die Bestellung von Sitzplätzen war grundlegend in Ordnung. Leider erhielt ich auf eine diesbezügliche Nachfrage keine Antwort. Der Versand der Tickets erfolgte umgehend
Die Abwicklung ist völlig unkompliziert, einzig die sehr hohen Versandkosten finde ich schlecht. Ein ticketdirect gab es leider nicht !!! Schade
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Die Buchung, die ich zufällig fand, hat gut funktioniert. Die Benachrichtigung über den Verkaufsstart kam zu spät.
Hat wieder gut geklappt,Komunikation und Versand top!
Soweit alles gut, aber 5,95 Versandkosten für zwei Karten finde ich doch sehr happig.
Ich bin mit Eventim insgesamt sehr zufrieden. Der Ticketkauf funktioniert gut und auch sonst ist alles bestens. Was ich allerdings immer wieder fraglich finde, ist der Vorverkauf bei besonders gefragten Veranstaltungen. Wenn der Vorverkauf beispielsweise um 10 Uhr beginnt, sind oft schon nach zwei bis fünf Minuten fast alle Karten ausverkauft, bevor man überhaupt eine richtige Chance hatte, Tickets zu kaufen. Da stellt sich schon die Frage, wie das möglich ist. Sind tatsächlich so viele Menschen gleichzeitig schneller, oder werden bestimmte Kontingente zurückgehalten? Für normale Fans ist es jedenfalls sehr frustrierend, wenn man pünktlich zum Verkaufsstart bereit ist und trotzdem kaum eine Chance auf Karten hat. Hier würde ich mir mehr Transparenz und faire Chancen für alle wünschen. Ansonsten bin ich sehr zufrieden mit Eventim und hatte bisher keine weiteren Probleme.
Eventim is a leading ticketing platform based in Germany, specializing in the sports and recreation sector. The company offers a comprehensive range of services, including ticket sales for concerts, sporting events, festivals, and various entertainment activities. By connecting event organizers with consumers, Eventim facilitates the purchasing process for millions of customers seeking access to live experiences. The target market for Eventim includes both event-goers and organizers, providing a user-friendly interface for individuals looking to buy tickets and a robust platform for promoters to manage their events efficiently. With a commitment to enhancing customer experiences, Eventim has established itself as a key player in the ticketing industry, ensuring that users can easily discover and secure tickets for their favorite events.
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