FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
I didn't know that this qad a $99 subscription. So I thought I was getting scammed. I canceled my credit card and now I have a new one. I can't return it, but it was a good idea without the auto subscription charge.
They sign you up for Premium Service the minute you get your device without telling you. You must cancel before 30 days of placing the order. This is a classic Internet scam. I would not recommend this product as they use deceptive business practices. If you have a good product you don't need to trick people into a subscription.
It helps everytime
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
In time of desperate need this gadget came through
Am very satisfied and confident and comfortable
Did you find out there’s any problems with my car? How do I know if I need brakes or if I should have my brakes changed at 17,000 miles?
Be very wary of this company. The original cost of the sensor along with the free downloadable application is reasonable and the product is useful. However, FIXD makes its money from their premium subscription service. The premium subscription is supposed to be optional, but they sign you up whether you want it or not. The customer service is awful, if you email them, you get an automated response which does not address the issues. In my experience, once they get your credit card details, they will keep trying to take money. I had to get my credit card company’s fraud prevention office involved to put a block on their payment requests.
The worst refund policy. Had my fixd service for several years. I have recommended it to several family and friends who needed the extra help. I was told I should have gotten an email to cancel my services the day before, but I never did. Yes, I checked my junk mail, too. But I got one two weeks prior. Anyway, I canceled the same day and was told NO REFUND. Only refund the first year within 30 days. After that, you are out of luck. But I was sure that my account was canceled, so I won't be charged another year. I will not be telling anyone else about this service.
While the product may be good when I tried to ask for refund back from new year subscription u was denied. It was with a day or so of renewal. I had no electricity recovering fri hurricane Helene and spotty cellphone for internet. Cancel you R renewal as soon as you get They do NoT notify if upcoming renewal and then don’t work with you Only say refund only during first days of new sign up It recommend for this fact alone Poor customer service. Have a year worth of done thing from a company I now detest. May they never be in a hurricane damage situation and need help ! Karma if the universe …..
It was easy and to the point
I bought the "fixed" obd device for $19.00.. Then I was charged $44 dollars, Yesterday, I was charged $126.00, and today, I was charged another $99.00 dollars. What gives fixed...? For a device they only wanted $19.00 dollars for, it sure has cost me several times that amount, and I can't even use it yet, because supposedly I don't have an account yet..! And if I don't act fast, I could lose my account to use my device. DO NOT BUY THIS CRAP...! THEY WILL F#CK YOU OUT OF YOUR MONEY...! I got milk through Facebook, and got SCREWED.....! DO NOT BUY THIS CRAP. IT IS A SCAM..!
Trust pilot walked me through the steps and I'm happy with results. Thank you.
I wanted to get the trial run, but they started it before I received the item. When I received the item, they charged me for the year. I tried to reason with their customer support, but they were unresponsive. I canceled my service, and a year later, they charged me again! I tried to dispute it, showing my cancellation from my Google account, but apparently, I had to cancel through their confusing platform. I wonder how much money these guys steal from folks who don't know whether they're subscribed. TERRIBLE COSTUMER SERVICE and DECEITFUL BUSINESS PRACTICES
This item does not diagnose the codes unless you pay for a premium account, DO NOT BUY THEY WILL SUCK YOU IN TO PAY MORE MONEY
Bad quality , be carful if you purchase new, I have blue driver is very professional, fixd is like toys , I want to open case return.thanks
Very deceitful. Purchase product then go thru the set up, run your code checks then you learn that you need to pay more money to diagnose or even clear out. This is BS Do Not Buy
Great job and knowledgeable
This has saved me so much money !
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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