FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
There ad is very deceiving. I ordered ONE. The receipt showed they sent TWO and charged for both. When I checked my account it statement it showed as a REOCCURRING charge. When the package arrived I sent it back unopened. That was three weeks ago. I haven't been reimbursed even though USPS states it was dropped at the front desk. UPDATE I did finally get reimbursed.
Untrustworthy. Bought device without knowing there is a costly subscription to actually use it. Over a year after buying the device and not signing up for the subscription, I was charged over $100. Scam. Don’t buy.
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
I scanned the QR code & it took me to fixd com/start. It wouldn't allow me to create a free account. It then forced a verification with a credit card. The screen stated "Free no charge verification." The URL and branding still matched the product I purchased so I added my visa. When I went to the next step, an add popped up forcing me to buy a purse. I deleted my card information and closed all browsers. Three minutes later we received two charge notifications from some other company, not FIXD! It clearly stated no subscription was required before I purchased the device. "LIARS!
I ordered it it was supposed to be 1999 and it ended up being 99 something and my Shazam app shut my card off
This whole FIXD thing is a BIG SCAM. It doesnt work - it doesn't even recognize my car and they charge my account for premium $99.99 without my approval.
you have charged my credit card twice without my authorization in one year, you do not answer the phone, i have been on hold for over an hour, it sounds to me that you are a fraudulent company. I want my money refunded to my credit card
It's a scam to fob you off with this premium service , 99 dollars a month and I haven't plugged it in yet !
You get charged $100 a year for "Premium" service and when the surprise charge pops up, contacting them does nothing. This happened to me last year. And I just got charged AGAIN. They (again) sent an email saying they will not issue a refund but will deactivate the auto-renewal. Then THEY DON'T DEACTIVATE. I checked today - had to go in and manually deactivate and add the precaution of removing the payment method. Crooked business ethics. Do yourself a huge favor and avoid this company like the plague. You can purchase a handheld reader for less than the cost of one year of this "premium" subscription. In the end, this can cost you hundreds of dollars for essentially nothing.
Had a light come on (auto start/stop), did a scan with my FIXD, But it said "no problem detected." So what will happen if I get a more serious light? There have been many reports of getting stuck with the Premium charge. I was still in the trial time and emailed them to cancel and they did right away. Be careful on the app. When you do a scan, the next screen that comes up is Get Premium with a Continue at the bottom. It looks like the only way out is the hit Continue, but just hit the "back" button on your phone, then the scan continues.
This company is running a SCAM. I order the $19.95 device and was billed $99.99 for a “premium membership “. After a month of arguing,my membership was cancelled. Four months later My cc was charges $99.99 for a reversal of temporary credit. I reported it to the FTC. Avoid the company.
it works great at first because they give you the free trial to their premium service. then you cancel so you do not pay their 100 bucks a year so they brick the app and the scanner so it won't function properly won't let you clear codes nothing the company is a scam I called out their customer service representative about what they did and there is zero contact back now.
Ran a diagnostic on my vehicle. The device came back with an error code saying I had a critical problem with my brake system. Checked everything I possibly could and couldn't find anything wrong. Contacted the company and after many long go arounds figured out that the device shouldn't be returning an error code unless the check engine light is on; which mine is not so I shouldn't be getting any error code. They didn't have an answer for that. I said I wanted to do a return and they said that they can't do that. I showed them that on their own website site there is a 30 day money back guarantee, which I was well within. Once I did that they stopped communicating with me and won't respond to any e-mails anymore. Do yourself a favor, save some aggravation and don't purchase this device; buy a different product from a different manufacturer.
First off, this product is amazing!! I've had my sensor for over a year and have since saved myself thousands of dollars in repairs by allowing me to diagnose, troubleshoot and fix a lot of my car issues myself. The app is very user friendly, easy to use & understand, and gives much peace of mind. My only regret was that I only bought one as I have two vehicles. Thankfully their Black Friday sale is on and I just ordered another. I have no regrets getting this sensor and highly recommend it to anyone who, like myself, prefer to handle things themselves rather than leave it up to the mercy of others.
This product is a scam..... my bank caught the 99 dollar fee before it could be processed and informed me. Go to the BBB and you'll find many of the same complaints. They do not emphasize the 99 dollar cost. When you complain they will tell you that by buying the unit you agree to take their premium service trial. I believe the whole ad is misleading. Buyer beware if scamming crooks like fixd.
This is a great beginning tool to diagnose a check engine light. Very easy to use and can clear the check engine light. Like most folks’ the subscription pricing is misleading. I just used this on the second vehicle I owned and it only gave me the option for a yearly plan of $49.99, followed by the renewal of $99.99. Now that I’ve reviewed what was wrong and cleared it, you have this $49.99 charge. They never offered me the weekly option of $7.99 or monthly option of $12.99. You would have needed to go into their pricing plans and do that before you looked at the codes. Very deceiving! They should offer a “one time” or daily option for like $1.99 up front to determine if you want the more expensive annual option. Just be aware of this before you plug in the FIXD and try to analyze the problem.
Too hard to cancel you can get the same info from a parts store, the day I canceled FIXD charged my card another $105.99
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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