FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
I did not sign up for a premium member ship and they first of all charged me $51.00 then the following week changed me another $108.00 , you can not reach a person so I had to tell my credit card that this is fraudulent because it's
This product does exactly what is advertised what a money saver, and extra money saver this is.
I purchased this product and they immediately signed me up for the premium subscription and charged me another $106. I did not subscribe so this was a fraudulent charge. Buyer beware. Reading reviews I see that they do this to pretty much everybody. This is fraud.
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Beware! The company automatically renews the Premium service. They refused to refund the amount charged ($105.99) when I attempted to cancel on the renewal date. I have never used the service. It might be a wonderful product but, not at all consumer friendly. Very very disappointed!
I have a fixed obd2 it said the same thing that the shop said my car would not start cause a fuel system problem but they cleared the codes. Which I could have done myself with this product. I could have saved 75 dollars. This tells you exactly what is wrong tells the code and the problem I'd recommend this to anyone.
Well just another review of what may be a good product with poor business practices, secret charges and poor response to cancel usage of their services. I have been going thru the same nightmare as many other customers with the secret $99 charge that seems to be a nightmare to stop. I finally had to call my credit card company and get a new card with a different number to stop this from continuing. They need to get their act together and provide a better cancelation of setvice process.
Ordered my device about a year ago. Honestly, I've yet to even usebit yet. I was unaware that I was enrolled in the subscription service for 99.00 annually. ( i didn't catch the charge 2 weeks later). Just 2 days ago,I did notice a 109.00 charge hit my bank from fixed. ??? I called their number, but to get a refund you must go to their website... You then click page after page, and like after link... But there's no way to get a refund... I went to my safety net of paypal and was surprised that they could offer no help. I then went to fixd website again and pulled up a chat bot. threatened to report to the bbb... REFUND!!!
I was able to repair the problem myself by replacing the 02 sensor myself. I was also able to replace the camshaft position sensors as well.
Product worked well. Used it to clear dash code. For some reason the App which I downloaded won’t stay on my phone. Very annoying! Why is that
I purchased this device for $19.99 on December 27, 2024. I received the device on January 4, 2925 and today I was charged $99.99 for a premium subscription which I did not sign up for. When I called customer service, a hostile agent by the name of Tiara told me that I had been AUTOMATICALLY enrolled in the program and I didn't have to sign up for it. She said it happens automatically 14 days after you purchase the device...FIXD IS A RIPOFF AND YOU SHOULD NOT BUY THIS DEVICE, EVEN AT A DISCOUNTED PRICE!!! This, in my opinion, is a perfect example of deceptive business practice. AVOID THIS BUSINESS AT ALL COSTS!
Caveat Emptor! There is supposedly an unsubscribe tab on the order request for the sensor that I missed. I don't like subtle scams!!!!!!!!!!!!!!
Great product I'm very happy
Be very careful ordering this reader. You'll be auto enrolled in a $99 yearly subscription that most of us motor savvy folks would find not worth the cost. Why you will not get a refund is there is an option tab to not subscribe available. Don't miss that 'do not subscribe' tab.
The FIXD device appears to work as advertised. This low review is based on the FIXD's business practices. I bought the FIXD device and no extras. My credit card just got hit with a $99.99 charge from FIXD AUTO. Now I have to go thru the hassle of disputing the charge and replacing the card.
I purchased this device for my husband as a gift only to be awaken by an alert on my phone, stating that FIXD tried to charge $99.00 to my account. I immediately cancel my card! After reading similar reviews I realize this company is a scam!
Finally a easy to use, cost effective tool, to take the guess work out of car repairs. Also preventing the consumer from being ripped off from dishonest repair shops and car dealer repair shops. Knowledge is power. . A GAME CHANGER !!!
I liked when my check engine light came on. I was able to find out what was going on with fixd. I at least knew the repair shop was being honest with me. I also liked when I was checking out a car to buy. I plugged in the fixd scanner. The result was there was no problems with the car detected. The purchase of the fixd scanner was well worth the money spent.
Do not trust this company! They will bill you $99 without your approval. I had my card replaced and they found a way to charge my new card. Disgraceful business practices.
Be very careful with these people. Just care about money. I forgot to cancel the premium program and was billed $99.99 for another year. I cancelled within seconds of receiving the PayPal notice but they’ve refused to issue a refund. They didn’t even offer to refund 11 months. Greedy greedy corporation in my opinion.
The device had countless issues and customer service is not very responsive. Also, after attempting to cancel a $106.99 subscription charge on day later, was told that it would not be refunded.
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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