FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
The FIXD is pretty worthless, and the advertising is deceptive. First, it gives inaccurate results when compared to the diagnostic machine a mechanic or dealership uses; FIXD misses a LOT. Second, the app makes you think you must buy a $99.99 annual subscription to get ANY information/scanning result. I still don't know how to bypass that.
I bought the unit and did NOT sign up for subscription services. Today I see PayPal was charged $106.24 for subscription services.
4-25-25 I saw an ad on YouTube for a car ODB sensor module for DYI’ers and others. It looked valid (on sale for $19.99) from a company called FIXD so I went to purchase it via PayPal, when the total window came up ($25.42 at 7:29pm) it suddenly INCLUDED a year subscription for their “app”. Please note that try as I might, I COULD NOT delete or cancel this ad-on. I then tried to delete the ODB sensor from the purchase and couldn’t do that either. $ The YouTube ad led me to believe the sensor was a COMPLETE item/package… Self-Operating with your phone; and at no time did it say it REQUIRED the purchase of their “app”. Shocked at FIXD’s arrogance, instead of continuing to process the buy, I backed out of the final sales window and immediately (7:32pm) contacted FIXD (via phone email) to cancel my order [if it should go through]. $ They then sent several delay-tactic emails, several exclaiming “sorry to hear you want to cancel…” wherein they ask WHY?. I already stated why with my FIRST email to them… to wit: “Please cancel my order, your auto-ad-on post order equates to false advertising”. $ I responded to the first “WHY”, then as additional time-wasting OBVIOUS delay-tactic emails arrived, I simply ignored them. However, I made my way to my computer and addressed FIXD from that email (see pix) and foolishly assumed they would be professional enough to stop & reverse in their tracks and cancel the order via my threat to prosecute. $ NO, nope, nada, zilch, nein. They didn’t care OR respond! So, feeling suspicious 4-26-25, I peeked in on my PayPal account and found FIXD had “immediately” withdrew money from my account (4-25-25 at 7:29pm) AS WELL AS scheduled a $99 (plus tax) additional payment in 13 days -A-N-D- they would do that every year… ad infinitum! $ I then contacted PayPal to file a serious dispute and share my concerns about the fraudulent tactics FIXD was using. “D----” was most helpful and assured me the “future” payment would not be made and that PayPal would seek repayment of my money to me via FIXD. Additionally, she shared that if FIXD does not comply, PayPal will permanently ban them from all PayPal sites and activities, and PayPal would personally give me my money back. $ BUYER BEWARE – I would give MINUS -10 stars if I could as regards this totally devious company. If anyone cares, I have photo proof the above happened.
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
I got FIXD, and after the $20 through PayPal purchase was charged another $107.99 on my PayPal account. I disputed the charge on PayPal and got reimbursed but I advise you to be careful with this company.
It is not an accident, of you accidentally purchasing the subscription. They do it regardless. It's a SCAMM. As far as the scanner goes, it's JUNK, the SCAMMED SCANNER
Don't buy there is a yearly fee and I cancelled within minutes still sent goods tried to return and told no return Don't buy
I accidentally signed myself up to a subscription to this service by mistake, I have order and received my first order and the product worked so well I purchased another two for friends and family to use. When I became aware of my subscription and the cost involved I immediately contact FIXD and the were able to cancel my subscription and refund my subscription fee straight away. I would have no problem referring their products or their company to anyone thinking of buy from them
This company is terrible! They blatantly charge your CC $99 after your purchase. Returning the product is pure hell! Even worse, is trying to have the additional $99 charged on your card to be removed. This company should be investigated, but in this climate, by the time it is done, they will be long gone with millions they scammed from customers. Don't go near this company unless you are a glutton for punishment.
Why do you charge $20 and after charge more tan $100 I need back my money
Excellent company. My query was answered quickly and professionally.
Same story! Do NOT buy this product unless you like being charged over $100 every year for something you canceled! The product itself initially worked great, however I'm having to fight to get money back from something I canceled almost a year ago. After reading the reviews, the only solution seems to be closing my credit card out so they can't keep doing it! Word of advice to this company, change your policy and quit scammng people. Horrible customer service!
I purchased 2 fixed sensors, when I installed the first one it came up the extra cost of $149 for premium for 12 mths, i purchased it as we had a check engine light on that our mechanic could not fix, it has not caused any problems with the car in the last 2 years. Using fixd premium it came up with the same as the mechanic, but not how to fix it, the air bag light is also on but no fault was picked up, so I tried to re scan using the dash board light section, it came up with a fault, I thought great we now will know, it was the fixd unit that was faulty, tried it again, then told upon instillation of the air bag there is a fault that had never been cleared, again thought great we have an answer, but no I was wrong, I still don’t know how to fix it, I still don’t know the problem, I just know that I paid $149 for two units, $149 for premium and if I want it for the other car I need to pay an additional $149. Now I have an airbag light that will not go off, a low oil light is on (oil level is ok) and the 4wd lights keep flashing, if I try again what other lights will now flash? Clearing them did not help. While on the web site re reading everything I noticed they advertise it for $19.99 per sensor and $19.99 for premium so why did I get charged so much? Not happy would prefer my money back as all I have is extra lights on my dash that I don’t know the fault or how to fix them, which is no more than the mechanic had already told me, except he did not charge me.
Scam. Don't buy this. They will charge you for the premium subscription 1 week after purchase without any consent. The product doesn't even work on most cars here in Australia. Very disappointing and I hope these scams catch up with the company.
Only after buying the product, it is shown that the product an "OBD2 scanner" has very limited functionality without buying an additional "premium" plan which is charged after a "2 week trial". I never gave my consent to paying for a plan, and I never intended to buy a product that had limited functionality. The advertising is misleading! The upsells and the extra clicks needed to get rid of the subscription are an embarrassment. This is not how business is done. It took me 4 minutes to realise I made a mistake by placing this order
I purchased this unit for a total of $31.00 on my c/c. a week later found a $99.99 charge on my card not knowing anything about this charge when downloading their app. I am disputing both charges, returning unit. Your local car mechanic (not dealer) runs a diagnostic for me without any charges. Can do same for you if you have one.
It is a great diagnostic tool so far. However I was almost charged for a premium of $100. I thought it was an optional choice but I was wrong. You have to make sure to read the description in full. There are other diagnostic methods that have no subscription that I found after FIXD.
Same thing as most people here recently. Got charged a premium service fee. They even added another device and another service to the basket after check out. So when you think its $60, its actually $107. Tried to cancel, but they said it has been shipped already (1 hour after order, no chance) they are just thieves!!!!
I write reviews regularly and don’t take one-star ratings lightly, but FIXD absolutely earned this. First, the product doesn’t even function at the most basic level. I tried inserting the sensor into multiple vehicles—different makes, models, and years—and it refused to fully seat in any of them. No click, no blue light, no recognition from the app. It’s like trying to jam a square peg into a round hole. Completely defective out of the box. The sensor was a gift from a friend who bought it on Amazon. By the time he gave it to me and I had a chance to test it, the return window had passed. I reached out to FIXD directly, hoping they’d stand by their product and offer a simple exchange. What followed was a maddening string of at least seven back-and-forth emails. In my very first message, I clearly explained the situation—that it was a gift, that it wouldn't insert into three different cars (I listed the make, model, and year), that the blue light never came on, and that my Wi-Fi signal in the garage was strong (since I already knew that would be one of their standard excuses). I even mentioned that it wasn’t connecting to the app because it never powered on. And yet, every response I got ignored most of what I said. They kept asking me the same questions I had already answered—“Have you tried it on a different vehicle?” “Is the blue light coming on?”—as if they hadn’t read a single word of my emails. Each reply pointed me back to their generic troubleshooting page, which I had already exhausted before contacting them. After all that, their final answer? “Sorry, we can’t help you because it was purchased from Amazon.” So to recap: I explained the issue thoroughly from the start, got brushed off repeatedly with boilerplate advice, and ended up right where I began—with a useless piece of plastic and a company that refuses to stand behind its product. FIXD is a textbook case of how not to do customer service. Do not waste your money—or your time.
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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