2 years in a row I have chosen Sunwave …
2 years in a row I have chosen Sunwave as my energy supplier because not only did they have the best price but also generate power from renewable sources.
Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
Reviewers express a generally positive sentiment towards Sunwave Gas+Power, highlighting the quality of service and ease of use. Many customers appreciate the fast and reliable service, with some noting that representatives are helpful and available outside of regular hours.
However, there are significant concerns regarding contract management, with multiple complaints about unilateral cancellations and difficulties in reaching customer support. Some consumers describe experiences of being misled about contract terms, leading to frustration and dissatisfaction. While the product quality is often praised, the high rates and perceived lack of transparency in communication are recurring issues. Overall, Sunwave Gas+Power receives a favorable rating, but potential customers should be aware of the mixed experiences regarding service reliability and contract adherence.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 227 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2022.
| Month | Average | Reviews |
|---|---|---|
| Sep 21 | 4.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | 1.0 | 1 |
| Feb 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 227 most recent reviews.
“I guess my experience was okay with this company, because everything went usually, unless support team, they do not r...”
“I can't imagine that they would function any better if I sign up with them as a customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | — | — | +26% | 74 |
Bottom line: Sunwave gas+power is #4 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
227 reviews of Sunwave gas+power. Filter by what matters to you.
2 years in a row I have chosen Sunwave as my energy supplier because not only did they have the best price but also generate power from renewable sources.
I have been very pleased as to the upfront notices and the actual decrease in my electrical rate since my first experience in having Sunwave as my electricity supplier. Very impressed with their professionalism and their honest approach to keeping the cost of electricity in CT at a more reasonable rate as opposed to UI.
Would like to see pricing a bit more competitive, but the Customer Service reps and Customer Service Manager are both excellent, personable and extremely helpful!
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Was very easy to deal with and a great rate,thanks steve.....
Very good experience on the transition form previous provider.
Competitive rate for 12 months, not a 4 moth teaser rate.
Very convenient and easy to accomplish. The renewal process was quick, easy to understand and profitable.
Very helpful Customer service to continue, but modify my plan. Very happy!
I would recommend this Company to anyone.
When I considered signing up with Sunwave again, one factor was its price-competitive one-year plan. The other factor was Sunwave's decision to allow present customers to switch contracts within its system. I had heard many complaints about Sunwave customers' being locked into plans that, in retrospect, proved to be costly, but that is a relatively unfair criticism: Everyone was caught unawares when the price of oil suddenly went through the floor last year. Nonetheless, many people switched back to Eversource as their supplier. Flexibility and fairness are key to Sunwave's doing well in CT. I would also add that the public needs to do some homework: They don't seem to realize that suppliers are really energy brokers, not generators. I also think that all suppliers should divest themselves of the coal option.
They are very good with communication. Received notification of renewal by mail and email. Website is easy to use. Very happy!
easy to use on line great price
Simple, straight forward explanation.
I am very confused on the switching date of service with the new contract. The wording in the website says starting date will be the first date after the next meter reading date. The followed up letter on the contract says this will be few working days after the contract has been approved. I called can get a similar answer from your customer service. And he said he can do nothing to help on his end. Why can you not start the switching at the end of my current contract so that I will not face an early termination fee?
Easy to sign up and great fixed rates.
I signed up for service with Sunwave, and it was supposed to have started by now, but didn't. The reason: Sunwave says its computer system is not compatible with Eversource (NSTAR) -- the largest utility in Massachusetts. How come they didn't know this (if it is even true) BEFORE they solicited Eversource customers to sign up? Totally amateur and screwed-up.
Easy change-over, cost effective, friendly customer service rep
Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
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