Great to work with.
Very helpful .
Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
Reviewers express a generally positive sentiment towards Sunwave Gas+Power, highlighting the quality of service and ease of use. Many customers appreciate the fast and reliable service, with some noting that representatives are helpful and available outside of regular hours.
However, there are significant concerns regarding contract management, with multiple complaints about unilateral cancellations and difficulties in reaching customer support. Some consumers describe experiences of being misled about contract terms, leading to frustration and dissatisfaction. While the product quality is often praised, the high rates and perceived lack of transparency in communication are recurring issues. Overall, Sunwave Gas+Power receives a favorable rating, but potential customers should be aware of the mixed experiences regarding service reliability and contract adherence.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 227 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2022.
| Month | Average | Reviews |
|---|---|---|
| Sep 21 | 4.0 | 1 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 1 |
| Dec 21 | — | 0 |
| Jan 22 | 1.0 | 1 |
| Feb 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 227 most recent reviews.
“I guess my experience was okay with this company, because everything went usually, unless support team, they do not r...”
“I can't imagine that they would function any better if I sign up with them as a customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | — | — | +26% | 74 |
Bottom line: Sunwave gas+power is #4 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
227 reviews of Sunwave gas+power. Filter by what matters to you.
Very helpful .
A live human answers the phone. No prompts, no "press 1 for English"! Refreshing!
cust serv rep immediately found 2 other accounts I was linked to and immediately offered to lower the rates I was being charged.
I chose Sunwave based on price. Each time I have made contact via phone, I have reached a knowledgeable rep who answered all of my questions. I appreciate fair pricing and excellent customer service...a hard combination to beat!
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Was disappointed to learn there was an early cancellation fee, but otherwise very happy and would recommend. Wish they sourced from renewable energy too.
Initial signup experience was easy & problem-free.
I may be wrong, but was under the assumprion that I was going to receive notification of my contract ending closer to the end date. The last notice I received was 1 month out on a 3 month contract and so I was off on my cancelation/renewal and switched to a variable rate of almost double. That seemed a little sneaky to me, aknowledgin that I should have been a little more on top of my dates. Beyond that, I havent had any complaints.
Received welcome packet within a couple days of signing up. Everything great so far.
I went with neutral because I only just signed up. The process was easy and went as expected. The price is fair and the terms are acceptable,
The cost of electrical bills are higher during the colder months and Sunwave helps customers save money. Not only do i save money thru the winter season, I save money all year long. Sunwave let the customers know when their terms are about to expire so that there are no surprises, such as, charging rates that are through the roof. I've dealt with more than 10 different energy suppliers, and I am very happy with Sunwave rates.
Friendly, helpful, immediate action in signing up, operator was kind and filled out my application on the phone.
I shop for fixed energy rates a few times a year now. I've been doing this for several years. Why the majority of the people I know, are not doing the same, is beyond me. Sunwave Always has the best/lowest rates. On top of that, their staff are extremely friendly and courteous. I recently discovered that they will even lower your existing "fixed" rate if you see a better current price that they are offering. Shazam! Can't beat that!
The service representative that I spoke with was professional, knowledgeable and very pleasant. He is definitely an asset to represent your company.
I got a letter in the mail saying that my 12 bill cycle contract was about to end and that I'd be contacted about upcoming pricing. I was never contacted so the first time I learn about the rate change is in my electric bill. Cost me $40 more just that month. So I jumped online to renew. I didn't feel like shopping, only to find out it would take another 2 weeks? Huh?? I'm already a customer, you can't just change my rates, effective immediately? If I called, it would probably be different, but I chose my avenue of communication and stuck with it. Also a warning about "billing cycles". When I first switched over, they did it 5 days before my regular billing cycle ended. Not sure why since one of the questions they ask is "When does your billing cycle end?". So those 5 days ended up being billing cycle #1 while the other 11 were full months. They obviously honored their contract but in a BS-y sorta way.
I will know more after my service starts
Was very easy
I thought the person I spoke to patiently answered all my questions and was very helpful.
great price and easy to use
Sunwave gas+power is a service provider specializing in energy solutions, primarily focused on natural gas and electricity for residential and commercial customers. The company aims to offer competitive pricing and flexible energy plans tailored to meet the diverse needs of its clientele. Sunwave gas+power operates in the energy sector, ensuring that customers have access to reliable power sources while promoting sustainable practices. Targeting both homeowners and businesses, Sunwave gas+power strives to create a seamless experience in energy procurement. Through its user-friendly platform at www.gosunwave.com, customers can easily compare energy plans, manage their accounts, and access customer support. With a commitment to transparency and customer satisfaction, Sunwave gas+power positions itself as a trusted partner in the energy market, helping customers make informed decisions about their energy consumption.
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