UK's leading retailer of automotive, cycling, leisure and outdoor products
Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,411 | 82% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.4 | 269 |
| May 25 | 2.5 | 302 |
| Jun 25 | 2.3 | 692 |
| Jul 25 | 2.4 | 367 |
| Aug 25 | 2.5 | 80 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,711 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | — | 1,000 |
Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).
460 reviews of Halfords Retail. Filter by what matters to you.
I looked on the Halfords website to make sure the item I wanted was in store. It said 4 available, I turned up at the store to be told by the assistant that they would have to order it. I was perplexed and astounded so I left.
The product I wanted was £7.29 online but when I went to the store I had to pay £10.49! Extremely unprofessional and very poor customer service. Con artists. Won’t be shopping here again.
Went to the Tonbridge branch of Halfords to have a bulb replaced as I had no idea how to get into the light cluster. I was seen by Vicky who knew exactly what to do and replaced the bulb quickly. Very good experience
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Written on CrowdTrust | 2.3 | 300 | 18% | — | ● High |
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.
Rhi was fantastic. I had a puncture while in Northwich and she fixed it promptly.
Just taken my van in for ac diagnostic only to be told it’s got a leak- ok fine. I asked them if the compressor and the electrics is ok and said don’t know. So even if I fix the leak who’s to say the compressor is broken?! So once again half job from Halfords! If you do a diagnostic of a system you test all of it not a bit of it! Useless
I have always used Halfords of South Shields, Tyne & Wear. I get my bike serviced there and always purchase requisites for maintaining and cleaning my car from them. I find the staff very helpful however one member of the team stands out. Andy has worked there for 47 years and he is a first class ambassador for the company. When I have been unsure about the suitability of a product for a particular job I have consulted him and his advice has never failed me. Yesterday was an excellent example of how far he would go to make sure I didn’t waste my money and buy an inappropriate product. The rear bumper of my car was scraped. He examined the damage and thought T Cut might remove most of the damage. However before selling me a tube he produced an already opened one and tried it to see if it would work. It appeared to make a difference so I purchased a tube. 95% of the damage has now been removed. Why would I go anywhere else.
Mobile tyre fitter, fit the wrong tyres. Took 2 weeks of chasing up customer services, no offer to fit the correct tyres and eventually given 50% refund. Worst customer services experience ever. Each time called i was told a manager would call me. Never got a call back, one did email eventually and offered a the 50% refund. So disappointing as have used halford for various things in the past. Never will again
One star is too much 2nd time been to Halfords on Greyhound park Chester.Arrogant rude dismissive unhelpful uninformative staff Seem to go out of their way to be impolite. Parts log in machine never works-waste of time.Then their affronted & put out to log in on your behalf.No total price offered re.Wiper blades provided and fitted.Then a whopping unbelievable £37 bill.Which i could have chosen not to have if informed of outrageous fitting costs.Left review before and complained last time as similar experience-Steer clear unless have to (Which i unfortunately didn't avoid)
I phoned on the day and they kindly helped me out
Bought battery and they installed it. Good service .
It’s a shame I can’t go less than one star. We used Halfords mobile service to get a dash cam fitted to our car. They told us it would take about an hour to sort out, over three hours later we had a knock on the door telling us the car battery had gone dead. Because we need the car for work we ended up calling out the R.A.C who informed us the battery had been completely destroyed, they replaced the battery for us. However once they had gone we discovered we had no radio and the window wipers didn’t work. We phoned Halfords who refused to take any responsibility for what had happened. Once I asked for a refund they tried to say we still had the dash cam ( the guy that broke the car had taken it with him). I’ve now sorted out to get my refund, but thanks to Halfords I still have the bill to look forward to for the damage they have caused
I visited Halfords in farnborough. Firstly, I booked an MOT online but something came up and had to change the day so I called them and a very rude person hung up because I didn’t initially know the registration. They completed the MOT and it failed for rear pads below limit and a coil spring. They quoted me a whopping £850 to do the work. I recently been to another garage who repaired the vehicle and got it through a new MOT for £300. I will never be returning to Halfords.
Been into the Winnersh Halfords a few times, always a lovely bunch of staff, Dan, the bike technician always looks after me, and gets me up and running asap, wouldn’t go to any other place to sort my bike out
Amazing service from the staff at Cambridge Halfords - most particularly Robert who was knowledgable and so super helfpul. Needed roofbars fitted and although we had to go through a couple of visits to get things absolutely right the service provided was brilliant.
Halfords 19L Electric Coolbox, purchased this item 30 January 2025, great cooler, however item failed by July 2025. Great service replaced, however replacement failed within a week. Fan bearing fails like on first box 🙁
I use Halfords a lot and always get great service and good products. I went online this evening to browse for some electric switches for a none car related project and to my dismay the new website is not good. You have to enter your vehicle details to search which means a lack of results, in my case zero. It's going to be Amazon to the rescue as my nearest Halfords is are a 20mile round trip or 50mile round trip and without being able to view what's available in store I'm not going to waste my fuel.
Cancelled Order with No Explaination! Ordered a motorcycle chain on offer, order accepted for collection at a local store and paid for with email and text confirmation. Thirty five minutes later received another email cancelling my order with no explaination stating "A change has been made to your order. A member of the team will be in touch if they haven't already to explain the change." No-one contacted me and no update via text. No offer of home delivery of the product which they have in stock in England nor an alternative product which they have in stock in Northern Ireland! I am going to pay £5 more for the product on Ebay as Halfords don't deserve my business! Poor procedures and customer service. Sure I can make a complaint to a 'Bot' on their website or phone them, but whats the point!
Ordered a bike ready built to be delivered to my house. The bike came with one completely flat tire, chain off. I paid £35 for the service. Now I have to walk with it for the nearest bike shop (not halford) to have tires pumped, and chain to be fixed and pay for the service. Completely unreliable. . Delivery late by 2 hours.
UK's leading retailer of automotive, cycling, leisure and outdoor products
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