Can't speak to anyone, they don't pick up
I ordered a bike rack plus fixings (not fitting - I can do that) and collected yesterday. When I got home the fixings HATCH HUGGERS (163075) were not in the box. I couldn't get through to the store, the phone diverted me to customer service elsewhere, and the man was suggested I had mislaid the fixings (I had literally just opened the box, removed the bike rack, no fixings, box empty, no other box). He then suggested I should place a new order! Then he said the store would call me back (they didn't). I got through to the store next morning, a nice polite man took details and put me on hold, but ages later someone else picked up and I had been transferred to another store so he couldn't do anything. Round and round the houses. It's an hour there and back by car but I will have to go back specially. I'd hoped they would post the fixings as I could have had free delivery on the order. I just hope they sort it out when I go there. Update - I completed their survey, requested a call from the store as part of that, and Ben rang me quite promptly. If all goes to plan I will be collecting the fixings from the store on Sunday, in which case upgraded from 1 to 4 stars for resolving. If any probs, I'll update again... 🤞
