UK's leading retailer of automotive, cycling, leisure and outdoor products
Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,411 | 82% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.4 | 269 |
| May 25 | 2.5 | 302 |
| Jun 25 | 2.3 | 692 |
| Jul 25 | 2.4 | 367 |
| Aug 25 | 2.5 | 80 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,711 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | — | 1,000 |
Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).
460 reviews of Halfords Retail. Filter by what matters to you.
I visited the Haverfordwest store today. I was trying to help my husband who was doing a charity bike ride and his bike has been persistently trying to die. I was served by Scott. He sorted out a new chain, some other spares needed and ensured the bike was running perfectly as I left. He was an absolute super star and a real asset for your company. Huge thank you!
I do not have any subscription with Halford yet, there has been a payment of £5 taken out of my account each month since the start of the year... I raised this with Halford and they assured me that I don't have any subscriptions with them and that the problem will be solved.... The next month, another payment was taken. I raised the issue with my bank, asking them to investigate. And contacted Halfords, who just wrote me an email stating that the issue had been resolved. This month, another payment has been taken. I will now raise this with Action Fraud via the Financial Ombudsman. Something fraudulent is going on. I'll now have to cancel my bank card so these scammers cannot charge it, and I will warn people as much as I can about this dodgy company.
I joined the premium membership club as it gave me a big discount on a purchase and a discounted MOT. Trying to leave this membership is nearly impossible, the app is terrible and it cleverly takes you in circles when you try to leave. I thought I had cancelled my membership a few months before the renewal but they still tried to take the payment. I would say this set up is verging on a scam to ensure customers find it difficult to leave. I will try to avoid using halfords in the future.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Written on CrowdTrust | 2.3 | 300 | 18% | — | ● High |
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.
Given a choice I wouldn't give Halfords even one star they don't deserve even that . I have just been to Halfords Netherfield branch in Nottingham . I went there a week ago to get my A/C re-gassed, they wanted the car for about 15 minutes so I popped into a neighbouring Store and when I came out 3 of their tech's were over the engine bay , I asked if there was a problem as they had removed or tried to remove the engine cover and had buggered up the locking buttons , I showed them how and then noticed they had tried to remove the battery cover and had snapped off the little tabs that you use to remove the cover , I asked why and they said they were looking for the refill valve , I told them it was under the wiper hood and they would need the tool for removing the locating studs , they removed them then realised that they would now have to remove the wipers , it was at this point they quit and said they couldn't do it , I left . Today however I thought I would try again to buy a track rod end and some brake pads , how hard could that be ? I looked online and found that if I signed up for some free membership I would get a discount which made buying there a decent option so I tried ringing that store directly to check if they had stock , however the call was diverted to South Africa and I gave the person at the other end the reg number and the part I needed , simple enough I thought but NO , I asked for the offside front track rod end , she didn't know what that was , I then asked for the FRONT brake pads , she asked if I wanted rear pads , NO ! FRONT PADS , the rear are drum brakes and don't have pads , she disagreed , I pushed on and she gave me a price and told me to go directly to the store which I did only to find they don't hold stock but they buy from EUROPARTS who deliver to the store but would have also delivered to my house if I had known who I was dealing with . I pushed on and agreed , they again took the reg number and I paid and the price was nothing like what the South African had said and I had to return in a hour or so and the parts would arrived , NO THEY HADN'T , totally wrong parts , The female assistant " Faith " argued with me about what a track rod end looks like so I showed her a photo of one on my phone , what they had sent was drop links , this argument continued and eventually she stated well you've bought them you take them back , BACK WHERE ? I asked , EURO PARTS , and who are they ? she said "Google it ", Where are they based ? I don't know she said , Can I have their number ? again she said Google it , so still in their store I rang this other company , I explained the situation and they stated that Halfords were their customer so I cannot return anything and Halfords have to handle it , I told them what this female assistant had said and they replied , " Tell her to not be so lazy " , the argument continued and I asked for a refund , it took 2 attempts as they initially only gave me half and they glared at me the entire time , I told them I am never be coming back EVER and left , shocking behaviour and add that to their South African phone transfer and the wrong prices and their website is a total nightmare to try to find anything ie clip on the link that states brakes , you would think it would show you a list of options but NO , you get a description of what a brake is
I ordered a bike online, was given a store collection date, then nothing until I checked and saw "order cancelled" The bike was back on the website the next day, so I ordered it again. This time I got an estimated delivery of 10 days. After 10 days, hearing nothing I returned to the shop. Guy said my new order was also cancelled. I think I'm going to only deal with real bike shops from now on.
Went into Halfords Nottingham to buy cycle tyres and a bag. No stock!! Asked staff (very helpful) and told best to buy on line! Went online, very poor site eventually ordered tyres and bag. Tyres have arrived ( 2days) but no bag and no reason!! I am very disappointed with the whole experience!!
Absolutely fantastic! Kieron at the Burton store is a rockstar! We bought a lovely bike for grandaughters birthday. Kieron went over and above to resolve an out of stock situation after we’d visited two other stores where stock was showing incorrectly. He built the bike and checked it all over and even fitted the bell. Halfords you have a great member of your team in Kieron and we’re very grateful. Please sort your stock system out Halfords! Thank you Kieron!! 😊 .
Had to have my bike chain replaced and Johnny (Kingston Park, Newcastle) couldn't have been more helpful. I didn't have an appointment but he did the repair there and then. He even sorted a couple of little other issues, and then carried my bike back down the stairs for me. First class service, and a great example of excellent customer relations.
I had a horrible experience with these liars at Halfords! I booked a service with them for a front wheel alignment. I arrived on the first day and they told me, “Sorry, your car doesn’t fit in our workshop.” I said okay, please give me my money back. They didn’t really want to give the money back and convinced me to reschedule for another day in the morning, promising to fix everything in one hour. I brought my car back as agreed, and at the reception they immediately told me I needed to leave the car for the whole day. I was shocked and upset 😥 but they suggested to come again on Monday morning. I came back on Monday, and guess what? They told me AGAIN I had to leave my car for the whole day. Total nightmare! I had no choice, so I agreed. After about 5 hours, I was passing by on my bicycle and decided to check how it was going. They said everything was okay and I would get my car before closing. I was happy, but too early! They called me 30 minutes before closing and told me I had to come pick up my car and come back on another day! I have no words to describe how terrible their attitude is. These people are completely useless! Total scammers! Never again.
What a nightmare of dealing with your customer service. I've had plenty of not so great experiences that I usually just brush off as it happens, but none as dreadful as this. I bought a pendleton bike on the sale with the sizing recommended on your website, as I was in between sizes I went for the larger bike as I usually prefer to be taller. Nope, way too big for my size so the sizing was innaccurate to begin with. Alright, I guess maybe I can exchange it for the smaller frame.. out of stock, oh well I guess. Figured I'd just order it in a different colour for the full price, not great but not the end of the world, although my bank account and budget is very displeased. Try and arrange a return, customer service assistant runs me around in circles insisting I have to return it to the store in its original box, which cannot fit in my car (which is why I delivered in the first place!). I can fit the bike in just fine, but the box is as big as the actual car so impossible. After about three times of telling him that I can't fit it in my car and him telling me I have to, he says he'll pass on my issue to someone else. I ask why? Would they not just tell me the same thing with an extra 48 hour wait? Tells me to check my refund policy... Okay, I do, it tells me to contact customer service (which is him). It also tells me there is a collection service! He admits there is one, and can push my issue onto that team and that's what he was trying to say earlier (it was not clear AT ALL, I reread it a few times and did not get that understanding. I'm sure there's transcripts you can check for this). Your customer service needs better communication, It should not take me half an hour and an additional 48 hours to arrange a return collection. Or make it easier on us and let us return it without the box (who has a car that can fit that box?) as that would not be an issue for most. So now I have to get an £160 extra bike because your sizing wasn't clear, and pay an additional £40 to return the initial bike. £200 over my initial budget and I don't even know if the bike is worth it yet. I will be avoiding you and letting everyone know to as well. Go to your local stores instead. Or literally anywhere else if you can help it.
Avoid buying online unless you want to pay for faulty goods to be returned!! Useless call centres that claim they have to open a case for you to return faulty goods.. delivered with missing parts but apparently that's not a good enough reason to return an item!!!
I wish I could give zero stars. I tried to go to Halfords to get an air filter changed. Ha! What a stupidly move on my part. I checked the website and tried to call to find out where I could get one fitted. You cannot call a centre. All calls are routed to a call centre who are completely automated and useless. I then drove to a Halfords in Slough - turns out it closed. The website hadn’t been updated. I then went to the retail store in Slough nearby - they could sell me the filter apparently but couldn’t fit it. They sent me to the auto centre in Burnham on Beaconsfield road - BUT you need to book for anything to be done there - why on earth the apathetic ‘ customer service’ rep couldn’t share that important information is beyond me! Utterly ridiculous- never ever even think about using these morons. After an hour of driving I gave up.
Absolute joke of a place in rock ferry, won’t be going there again or using Halfords. Poor customer care, complete lack of empathy and their was a cue of people being fobbed off and arguing about various things going wrong.
sick off calling this shop of clowns to see if items are in stock, they say yes and when you visit .. no stock, the call centre is a joke, i will never buy from halfords again im sick of my time being wasted by these idiots.
Had my car booked in for an MOT today at the Finchley auto centre in Nether street, when I arrived I was told to come back in an hour, when I got back I could see the car had not been moved, no attempt to contact me by phone was made, when I enquired I was told to speak to the manager twice by staff members and told the emissions machine was not working properly, I waited for 15 minutes to speak to the manager while he walked past me 4 times and completely ignored me, when I pulled him up he offered no apology and said he had no idea when it will be working again, I asked why no attempt was made to call me and rearrange another time or date and still he ignored me, they have no idea how to communicate with customers and frankly do not deserve the business, I asked for a refund and left, I will not be using Halfords again, the manager of the branch needs a few lessons in communication skills.
Firstly ASK for insurance on bikes as these krooks will not offer/prompt. Had my bike £500+ stolen and no safety net obviously police are even more useless. Apart from this the customer experience was acceptable and the condition of the bike also acceptable but could have been better
I used the mobile fitting and I bought 2 tyres for my car. About 2 months after a hole found on one of the two tyres and I bought another two through mobile fitting again (oct24) last week one of my tyre was flat and I booked i was advices that I need to take it to a halford garage to check it. The quickest appointmant was 30 min away. I took the car, tyre fixed (valve licking) and rest of them checked. They didnt warn me that it will take more than 2 hours to be fixed until i was there. Took a bus and went back home. Communication zero as I didn't get any message that it was ready. I had to call to find out. After 2 days the tyre was flat again. I call them and I made an official complaint. They send me to another garage about 40 min from my house to check it again. On my surprise I found out that I need a new tyre because there is a whole inside the tyre?!?? And I had to pay 80 pounds for a new tyre. I just escalate my complaint and ask for a new tyre. Never never again Halford for nothing
UK's leading retailer of automotive, cycling, leisure and outdoor products
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