Halfords Retail receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the helpfulness of staff members like Denis and Mohammed, who provide excellent service and product advice, many others report negative experiences.
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Complaints frequently mention unreliable service, such as receiving incorrect items through the click & collect system and poor customer support when issues arise. Customers also criticize the store atmosphere, citing unhelpful and rude staff interactions. Additionally, issues with product quality and misleading information on the website contribute to frustration. Overall, while there are commendable staff members and positive service moments, the prevailing sentiment reflects a struggle with consistency and customer care, leading to a predominantly negative impression.
1,711 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.4
1,411
82%
2.4 / 5 overall
=
1,711 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
2.4
12-month avg
2.4
All-time
2.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
2.4
269
May 25
2.5
302
Jun 25
2.3
692
Jul 25
2.4
367
Aug 25
2.5
80
Sep 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 166 positive reviews
Customer service63%
104 mentions
Helpful support42%
69 mentions
Friendly staff25%
42 mentions
Fast & efficient15%
25 mentions
“Visited Halfords in Talbot Green, Llantrisant today to purchase a car seat”
On “Customer service” · Aug 30, 2025
Top complaintsof 330 negative reviews
Customer service52%
171 mentions
Payment issues21%
68 mentions
Refund19%
62 mentions
Cancellation15%
51 mentions
“managers on holiday, short staffed etc all I can say every time I have been into store there is never more than 2 or...”
On “Customer service” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
My son was finding it difficult to get he's E-bike wheel fixed. I told him I would take it to Halfords Ivy bridge retail park,they will fix it within 24 hours. Unfortunately the assistant informed me that the technician was on holiday and it would be at least a week and a half before it could be fixed. He was very polite and apolegetic hence I gave 2 stars instead of zero. This is a case of very bad management and I felt like a fool telling my son. He depends on his E-bike for work as do many people. Fortunately someone is coming to the house to fix it on Monday. I will avoid using Halfords in the future .
had to get a puncture repair 3 times in just 3 months
for one of the tyres they also took it and just gave me a different one (my original tyres were gatorskin) the ones they gave me were some plain black non branded with no grips on it at all. They also didnt want to change my brakes when i bought the brake service, the cable was finished but they said it was fine
I visited the Telford Store with my son in the middle of June to view bikes and decide which size he needs. The gentlemen’s who served us was really helpful and went out of his way to offer us advice.
We ended up buying the bike online but wanted to say thank you as without his advice we would have purchased the wrong size.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I just want to say a big thank you at the halfords shop in Taunton. I went into have my air conditioning refilled on the hottest day of the year. I got a really nice young lad who was very helpful. Unfortunately as he started for some reason my driving belt decided to start to give. All the staff came and checked it out and told me not to drive. I called the recovery company. I had to wait 4 hours for them but all the staff at the shop made sure I was alright, had water and was cool. Also made sure I wouldn't get fined in the car park. We are quick enough to be critical but this lot went above and beyond on a day which was 32 degrees. Thank you once again
I had a AC recon booked at Halfords and they cancelled my appointment the evening before, saying that the aircon machine was not working. I also ordered rare wipers from the retail shop, which I did not collect and told I would be refunded for both.
2 weeks later; no refund. I contacted halfords by phone as annoying no email to contact them on. I spoke to the retail department and the autocentre one; they could not refund themselves but put requests on for another department to send me refund. It has been 4 days and I have received no email, no phone call and no refund. They cancelled my appointment and I am having to chase them for my refund.
I can't thank the Tiverton Halfords staff enough - and one person in particular though unfortunately I forget to ask his name. I was anxious about an issue with my car, he took the time to explain what would work and what would not and basically fixed the problem. I very much appreciated the help, over and above what I had expected.
I have just got back from Halfords in Camborne, Cornwall. I needed my break lights fitting. It was a tricky job to get the light fitting off. I was so appreciative of Josh who was brilliant. He didn’t give up and spent time to work it out. Absolutely fantastic customer service. Thank you Josh
Dont bother with the "WE'LL BUILD YOUR BIKE FOR YOU" £35 charge, ITS A WASTE OF MONEY!
I bought a Carrera Vengeance mountain bike for my sons 13th birthday, because it was a present we didn't take it out of the box it was delivered in.
We paid the extra £35 to have it built for him, so all I had to do was put the pedals on and adjust the seat and handlebars.
When it was time for him to get it out of the box, we saw that the front tyre was flat, thinking that they had just forgot to pump it up, I pumped it up for him as he was eager to get out on it.
I tried to contact Halfords but got sent round the nightmare of a press 1 for this and 2 for that system they have.
Because I got no where with that, I put a remark on X (twitter).
Eventually someone got in who claimed to be from Halfords, contact me and tried to scam me.
They wanted me to download an app into my phone and give them access to my bank account so "they could refund me the money".
This immediately sounded alarm bells, so I terminated the conversation with them.
This morning (a day after my sons birthday), he went to go out on it and lo and behold the tyre was flat again.
I phoned Halfords and got a person to talk to, I told them what had happened and how someone claiming to be from Halfords had asked me to download software in to my phone to give them access to my bank so I could be refunded.
The guy said he would sent it to the back office for them to sort out, he said it could take up to 72 hours for them to look at it.
So what I have now is:
A brand new bike with a flat tyre.
A broken hearted son, because his birthday was a let down.
And wound up parents because the service they paid for is a waste of time, and has now left them out of pocket.
This money could of been used for some bike accessories like a puncture repair kit that I obviously need when I buy a bike from Halfords.
The tube has a hole in it, and the bike is totally unusable until its fixed.
So now I have a brand new bike that I paid £35 to be in perfect condition for my sons birthday, that has a flat front tyre because the so called Halfords technician didn't do his or her job correctly.
If Halfords are going to charge these kinds of prices to build someone's brand new bike, you would expect a professional and perfect service.
As a result of this Halfords will never get any more custom from me.
And I will be telling my friends and family and anyone that asks me what my experience with Halfords was like to go elsewhere, because the service is abysmal.
They are just another company that once they have got your money, they have a don't care policy.
Visited the Harlow essex branch for a puncture repair to my granddaughters bike,
Andy, Max and Cam were amazing 👏 my granddaughter has autism and they went above and beyond for us with their kindness.
Thank you all
So first of 2 reviews to ensure a fair reflection. Firstly the online/ help. Want the phone number of the local store? No! want to talk to someone at the local store? No! Just a quick question? We will have to book you in for a complete assessment. Just don’t bother.
My wife ordered a bike for my 6 Year old birthday. Delivery said 3-4 working days it’s now been over 3 weeks and still no bike. We phoned to complain and they said someone will be back to us in within 72 hours. Still haven’t heard from them 4 days later so we phoned again and got told now the delivery team will be in contact but I’ll not hold my breath.
We said we wanted a refund and don’t want the bike anymore and they said you can refuse delivery when it turns up but wont guarantee that bike will be returned to them and in that case we won’t get a refund so are we just meant to take a gamble on a 150 pound bike.
If I could give 0 stars I would. Absolutely disgusting. They need to step there game up and start looking after there customers.
I visited my local Halfords store on Newport Road Cardiff on 11/07/2025.
A lady named Mel served me she was so very helpful to me and changed my bulb on my indicator light that wasn’t working . Excellent customer service was given to me . Thank you Mel.
Daniel @ the Lichfield store is a very polite and helpful young man. Couldn’t fault his service and wanted to leave feedback for him as you can’t do it via Halfords themselves. Thanks Daniel you are doing a great job.
Absolutely diabolical
Ordered a bike for collection along with a personalised sticker for my childs birthday.
Was told it was ready to collect. So went to store and was told the bike was ready but the sticker was not.. I would receive a message when It was ready to collect from store.
11 days later I receive the following text message.. Hi Alisha - it looks like we still have your order. We'll hold it for a few more days. Need to extend? Do it here (with link inserted)
I never once received a message to say it had arrived in store. And even the man that sorted the bike for collection was shocked the sticker was not ready at that time, and that I had not been told otherwise!
Now I don't drive and I live miles away from store.. so it would cost me more now to go and collect a £5 personalised sticker!
I have never had problem with home delivery.. but I will never again order anything from yourselves for collection..
I'm now left without the sticker for my childs bike.. absolutely diabolical service!!
And there is no email provided to be able to email a complaint ect either!
Extremely disappointed with my recent experience
Terrible customer service - no online help - if I could give zero I would
I was attempting to order bikes online. The website wasn't working. It kept asking me if I wanted finance to apply to klarna which I did, then asking me to apply over again. I was in the position where I had successfully set up finance with klarna but Halford website left me unable to actually compete the order I had finance for. I'd be paying for bikes that never arrived.
I called halfords customer service. They advised to call klarna and cancel the finance, which I accepted I needed to do, but I asked the agent how to place the order for the bikes as still I couldn't get the website to work. The agent kept referring to klarna, didn't ask questions or listen about my problem actually being halfords website. I asked for a complaint to be created and received and email stating that they'd contact me in 48 hours.
The problem you have as a halfords customer is that all these orders have to be done online. You can't get in store help.
I called klarna who recitifed their side easily.
Later that same day I found that actually the issue was halfords website doesn't work on some apple products. When I switched to android I could place my order. This should have been something the online help agent could have helped me recognise had they remotely tried.
Customer complaints didn't call but sent an email 7 days later stating they'd spoken to the agent and I had to call klarna. No discussion with me. They said if there was anything else I as the customer after waiting a week needed to call or email them.
I had to reply pointing out what the actual problem and it's solution that I ahd to find myself was. I noted that they'd have lost a sale and while that alone may not be a big deal to them if that kjdna thing happens for every customer it risks putting retail out of business and in turn the call centre staff they employ.
Halfords customer and complaints agents need better customer service training and more training on their online products instead ad of avoiding responsaibility and helping customers.
Anyone who struggles more with technology would have struggled even more.
Disappointed that an initial bad experience was compounded with a worse than less than adequate response from Complaints.
pity you cant give them a minus
Poole branch ringwood road
staff that argue with customers
wont listen
try and charge you for things you dont want
NEVER AGAIN
Joined the motoring club and renewed but free MOT not available
Joined the motoring club and then renewed.
I tried to claim the free MOT to be told this was ONLY an initial joining offer - all the adverts and emails that came around at the renewal time did NOT indicate this.
I was out working as a gardener and was having trouble starting my pertol mower,nothing new there but usually a quick squirt wit damp start does the trick unfortunately I did not have any with me and rather than go all the way home I popped into my local Halfords to purchase some.AsI wandered aimlessly around the store looking for it I approached a young man on the checkout to ask him where I could find it he pointed out the relevant aisle and off I went ,now bear in mind I was in rather a hurry and still could not find it so I went back to the same young man who had been joined by three other colleagues and were all busy chatting away I asked him to come and show me the product as I still could not find it!! he told me there was a colleague on the help desk in the next aisle so once again I retuned to said aisle only to find there was no colleague there at all by now I had lost my patience and left the strore making very clear vocally what I thought of their so called customer service????,needless to say I will NEVER!! return to this store as I feel they do not deserve my custom,CUSTOMER IS KING!!,you would do well to remember that Halfords.
My son booked a free break check at Your Bath garage for 11am. It states it’s a 60 min job. We got there at 10:30 to drop the car off. The bloke on the desk asked us what we wanted, then went on a call and left the office. Eventually he took our key and said he would call us when it was finished. At 12 we called. They hadn’t started. He didn’t know when they would start. So we walked back to the garage and took our car. He said he was too busy even though we had booked an appointment. So basically Halfords wasted our time. We won’t recommend or ever use your company again.
