Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.4	1,411	82%

2.4 / 5 overall

1,711 reviews across 2 scored sources

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2025.

Last 3 months: 2.4
12-month avg: 2.4
All-time: 2.4
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Delivery	Trend	Reviews
Halfords RetailThis company	2.4 out of 5 (poor)	100 out of 100	2.6 out of 5 (poor)	1.3 out of 5 (poor)	1.8 out of 5 (poor)	—	1,711
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,999
MSP - Motorcycle Spare Parts	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.6 out of 5 (good)	4.7 out of 5 (good)	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.3 out of 5 (good)	—	1,000
TRUSK®	3.4 out of 5 (fair)	100 out of 100	1.9 out of 5 (poor)	1.5 out of 5 (poor)	—	—	1,000

Bottom line: Halfords Retail is #5 of 5 on overall rating in this group. On website & app, MSP - Motorcycle Spare Parts scores higher (4.6 vs 1.3).

Month	Average	Reviews
Apr 25	2.4	269
May 25	2.5	302
Jun 25	2.3	692
Jul 25	2.4	367
Aug 25	2.5	80
Sep 25	5.0	1

Halfords Retail reviews & trust report

Halfords Retail has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 166 positive reviews

Top complaintsof 330 negative reviews

How it compares

Reviews

Customer reviews (1,711)

didn't screw strongly the secure tyre screws's

didn't screw strongly the secure tyre screws's

didn't screw strongly the secure tyre screws's

Alternatives to Halfords Retail

BJS Home Delivery

MSP - Motorcycle Spare Parts

ThePackengers

TRUSK®

Skoterdelen

XLMOTO España

The CrowdTrust Experience⭐

Rude Staff and No Accountability

Rude Staff and No Accountability

Rude Staff and No Accountability

My order was cancelled

My order was cancelled

My order was cancelled

Amy from the Coalville branch

Amy from the Coalville branch

Amy from the Coalville branch

Rubbish service at Halfords Putney road…

Rubbish service at Halfords Putney road…

Rubbish service at Halfords Putney road…

Great service (28/06/25) to repair a…

Great service (28/06/25) to repair a…

Great service (28/06/25) to repair a…

unreliable home delivery and frustrating support processes

unreliable home delivery and frustrating support processes

About Halfords Retail

You Might Also Be Interested In

Public & Local Services

Bring Sverige

Smile Cargo

Money & Insurance

International Card Services

JustCover Travel Insurance