Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
When things go wrong …….. Picked a great helmet but it was a little too small. Wore it three times and had to take back . Nathan swapped for a large one which fitted perfectly . Really appreciate the great service as taking back a “used” helmet can be problematic with some shops . Thanks Nathan .. very pleased
Infinity motorcycles has one of the best and most well priced collections I’ve seen for a motorcycle gear store. Especially the helmet collection. The staff here is just absolutely the best in terms of knowledge and customer service. I’m purchasing a helmet from here from all the way over in india and the staff, especially Luke, has been the most helpful by constantly going back and forth with me on which helmet would be the perfect fit for me out of all the choices I was getting confused about. Threw in a little discount as a gesture of good will. Can’t get any better than that. Please make sure you shop here for the best collection and experience
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Yip class as always. Craig and Lisa are top class.
Deacons garage oxford Rd. Dorchester, Wallingford. We were having alot of trouble finding what we wanted but luckily Ben came to our rescue and found us exactly what we wanted. A great team member. Thankyou Ben.
I had an issue with a helmet I had only purchased 1 month ago so took it back in. I spoke to Carla who did everything in her power and more to exchange the helmet for me even though it had past the return date, but because of the issues with the helmet model before they made an exception on this occasion. I really appreciate the help and professionalism of the team at the Glasgow store and I will return for many future purchases. Thank you
I arrived early at the Glasgow branch, on a Tuesday morning and was greeted by Duncan. I was pretty sure I knew what I was looking for so I asked directly about looking at the Scorpion exo 930 helmet. I was pleased to be told that there was plenty in stock and Duncan led me to the rear of the store, where most of the helmets were on display. So just a case of getting the right size now, or so I thought. Today I found out that my head isn't quite the shape many manufacturers hope for. Unfortunately my chosen model just wasn't the right fit, either too tight front to back or too loose altogether. Thankfully, I had Duncan to exercise all his knowledge and expertise, to painstakingly work his way through all the available options, and find me a good fitting lid, that ticked all the boxes. Couldn't be happier with my decision to go in store over online shopping.
Steve ,James , Den, Ellie and Rebecca are simply fantastic. A dream team . I’m a woman over sixty who is starting biking with my partner and what could have been a daunting experience (as it is seemingly a male dominated sport ) turned out to not be so due to these lovely knowledge, kind patient and helpful people . All girls out there , this is the place to go to for fantastic biking attire !
Pop into to Belfast doing my CBT so Craig helped me with new Shoei helmet and gloves 1st advice very friendly and much appreciated be back for rest of my kit when I get my test thank you
V helpful with trying and fitting an adventure helmet, even though I then bought it off the Infinity site to get the right colour. Great service fromtheGlasgow shop.
Just wow, what a fantastic service we had from these guys, can’t thank you enough
I was looked after today by Ben in the Oxford store. I would like to thank him for his time and resolving my issue with a garment I had issues with. I really felt he went the extra mile for me whilst I was in the store. Once again thank you Ben for all your help today.
I am a returning motorcyclist and have to completely get kitted out. I have been going to Oxford numerous times, each time all the staff have time for me and have been more than helpful. I also see them the same with all other customers, young or old alike. Ben has ordered items in that aren't on the shelves, and a jacket specifically to size. Can't fault there customer service.
Went into store not knowing what I needed for starter kit. Amazing service. Made me feel at ease. The Lady was called Lydia and she was very friendly, I would highly recommend. Answered all my silly questions and told me I can go in any time for help.
Thanks Rebecca, amazing service today as always. Look forward to coming back to see you all soon!!
Absolutely fantastic service. Curtis was very patient and extremely helpful with us. Could not have asked for better service. Delighted with my motorbike jacket and jeans, great quality and very reasonable pricing. The staff would go to ends of the earth to get you suited right. Cannot recommend highly enough.
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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