Good customer service.
Bought some electric gloves Sadly faulty. Changed with no fuss whatsoever and were very helpful in finding hard to get batteries for the alternative I chose. No stress at all.

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
Bought some electric gloves Sadly faulty. Changed with no fuss whatsoever and were very helpful in finding hard to get batteries for the alternative I chose. No stress at all.
Peta helped me find a new helmet. She was so patient and didn’t rush me at all and explained things very clearly. Then fitted the intercom and pinlock for me. Super helpful and kind.
Went to buy my first set of riding gear, Lloyd helped me, just wanted to say he was very helpful and knowledgeable
Amazing service from Lloyd.M Has amazing knowledge of every single profuct and can direct you for the best possible gear! Absolutely brilliant. See you soon mate
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I've recently bought a trike and partner pressure mandated a helmet! I happened to be in London and decided to visit Infinity at Great Portland Street. I was very fortunate to be served by Brian. I explained that I wasn't familiar with the latest equipment and that I had a vague idea of helmet hierarchy ie Shoei being the best, probably. Brian explained thoroughly that the different makes had unique fitting characteristics and that the best fitting should be the priority and not the price-tag. He encouraged me to try each make to find the most comfortable and best fitting. He invested well over an hour in this process talking me through the benefits and pitfalls of each. As a result, I ended up with a helmet that is supremely comfortable and, with which, I am highly pleased. I am very impressed with the diligence and thoughtfulness diplayed by Brian throughout. His customer service is an outstanding example to all and speaks volumes about the recruitment ideals at Infinity. This guy is an asset to your business. Thank you.
In the Words of Tina Turner....Simply the best...just like Lydia ,and White Adam is a 🌟
Thoroughly enjoyed my experience with Lisa and Craig today, I’ve an odd shaped head and big feet and they were still able to get me sorted! The shop layout is great, staff are very informative and polite and kind .. will be back for coffee n craic!
We bought cardo freecom X2 great lad fitted to our helmets is name was jake so very helpful and friendly we will definitely be going back there in the future if we need anything thankyou for all your help jake many thanks Mandy Craig Walsh
Big thanks to Steve, James, Ellie and the gang for all their great service and knowledge and helping me with my recent purchases.
I recently visited Infinity in Oxford. One word. WOW! They have a fantastic selection and the staff were ultra helpful and enthusiastic. It’s nice to see people happy in their work. I haven’t ridden in quite a while and Steve - who helped me choose and fit a helmet - couldn’t have been more helpful. What a great shop, I look forward to returning soon.
Infinity are good, but Lydia at the Norwich Branch is a stellar performer and has made me spend so much money and I have never regretted a penny. Nothing and I mean nothing is too much trouble for her and frankly if any business could clone Lydia they would have the proverbial army of elite sales force individuals. And what’s particularly nice is all the other staff are lovely too despite having to deal sometimes with unreasonable and obnoxious individuals, which I have observed. My wife is now also joining me as pillion and we are pleased to have Lydia’s excellent advice and input. She really is The BEST!
James gave us excellent service when choosing motorbike trousers and jacket and we didn't feel pressured to buy, also very knowledgeable with what we asked for. Definitely be back again. We had previously been to our more local store with poor results so can't thank James enough
Had a super nice experience at infinity with Becca n' James! Would recommend a visit =]
Luke and Kris were really helpful and great knowledge! A* service!!
Josh and farnbrough infinity is the guy to go to. Legend
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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