Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
JustHost receives a mixed reception from its users, with many expressing dissatisfaction regarding service reliability and customer support. A significant number of reviewers report issues such as unexpected fees, account deactivations, and slow response times when problems arise, leading to frustration and a sense of being undervalued as customers.
However, some users highlight positive experiences with specific customer service representatives, praising their helpfulness and efficiency in resolving issues. Despite these commendations, the overall sentiment leans heavily negative, with many customers recommending against using JustHost due to its perceived decline in service quality and rising costs. Overall, JustHost struggles to maintain a consistent level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 222 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 1.0 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 4.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 222 most recent reviews.
“Fantastic job and thankful for this great customer service”
“6 years ago I switched to Justhost from Bluehost”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Service Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | — | 222 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Justhost is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.7).
222 reviews of Justhost. Filter by what matters to you.
Rendered my multiple domains useless for months. Refused to give me useable instructions to remove "malware". Refused to allow domain forwarding. Offered zero solutions. Poor customer service. Not worth the money. Refuses to deal with complaints or give refunds. Use only if you want to throw your money away.
The Hosting is fine. And it's really unlimited !! What I mean fine is that the hosting is give's you slow connection (The servers not have proxy worldwide). The Panel they build is Face lift of Cpanel, that work very bad and not nice. I had some issues in FTP connection, after a lot of support that feel like talking with robot I got solution. Some times I got forward to BlueHost hosting, so I think it's small company that sold to them and now are just running. I wan't renew my account next time.
rubbish support. would not process domain transfer despite lengthy calls and numerous live chats
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 69% are 1–2★.
Very angry with them. My domain was set to auto-renew, and everything seemed to go through fine (including payment). My dashboard said all was well and the next renewal is a year away, but in actual fact it didn't renew at all. My domain is now expired, my website down and my emails / google apps completely inaccessible, and I only found out because I was notified by nominet (the .co.uk registry). I have clients and customers that cannot contact me or access valuable information. I contacted justhost support and was told they'd sort it and I'd receive an email shortly. 10 days later I contact them again and same story. In 10 days my domain becomes available for others to buy and I could lose it forever. Absolutely fuming. I had already moved hosting elsewhere as I was getting constant "site inaccessible" notifications from jetpack. I didn't think they could mess anything else up so badly. Completely unacceptable
Their customer service is the worst ever, and they will tell you that they took care of your requests, even though they didn't. Just stay away from them.
JustHost took money off my card that had expired 3 months ago, regardless of the auto-renewal setting they should check the card details first, yes my bank should be more diligent as well but this company don't seem to care, I have spent all day trying to resolve and the last thing I am going to do is give them anymore bank card details. BEWARE do not use under any circumstances if you do as painful as it is unset auto-renewal and change your card details to a non-existing bank account to avoid any stress in the future
FRAUDS!!!!!!!!! BEWARE!! BEWARE!! BEWARE!! I will never recommend just host to anyone... they have deleted my most precious 3 #websites data just because of late payment. I'm writing review to protect u from this #fraudulent and cheap hosting service, they don't care about your data, the only thing that want is money.... Thy even did't bother to make a call before deleting my data. Never Use, Never Use and Never User Here is the original message: JustHost suffers from a combination of poor reliability matched with brain-dead technical support, they even can not recover my data they had deleted... I would love to give them ratings in - 5 but there is not such option.. i wanted to add screen shots, but I can see any option as well...
JustNo. For 2 years I have been trying to cancel my account with them, apparently, it requires more effort than informing them by email. I'm having to resort to calling my bank now. What a scam.
stay away ! bunch of amateurs appear to be professional in here. They have destroyed my entire website. if you want to be ripped off and driven crazy, try them.
I have been migrated from ehost.com. I just use email and Wordpress. Email server is unstable that I can not set up new email address because of authentication failure. I tried with Mac Mail and Thunderbird and same result. Their support are all dumb. Asking same questions again and again and never solve the problem. I decided to cancel Justhost and moved to HostGator.com according to PC Mag review.
I have never met a web hosting company with so little knowledge about how web hosting actually work. Their "support" teams go off on a flight of fancy "updating" your website by installing older and insecure software with known vulnerabilities, they have no idea how to debug problems, the "advice" they give is factually incorrect. Even the most basic things are an enormous task when working with JustHost.
FRAUDS!!!!!!! Charging me $600.00 for hosting and haven't even been hosting my website!!!! They won't even give me my money back. Terrible company, and the Business Bureau should look into shutting them down!!!
Customer service is quite poor. The website and Cpanel are hard work to navigate. there is little in the way of help available. Support tickets take quite a long time to get answered, many times the issue was just fixed without explaining what the problem is, the answer just being ' don't worry we have fixed it'. Poor choice to partner with a very basic weebly website editor. Website templates offered are all very similar and quite boring.
Here's my opinion of justhost. PLEASE FOR THE SAKE OF YOUR OWN DOMAIN, NEVER EVER EVER USE THIS COMPANY I have been a customer for over 10 years and never have I experienced such terrible service as Justhost provide. Their support is literally non existent. Let me tell you, this company has cost me more money in downtime than all my 12 years in business. NEVER USE THIS COMPANY If you decide to go ahead anyway, well then good luck, you'll see levels of terrible customer services taken to another realm How no one has sued this company I will never know.
Just terrible. They deleted files of all my websites and Databases. When I contact their support they keep saying " May I place you on hold for 3 to 5 minutes, while I check this for you? " and they kept saying this line put me on hold for more than hour. After that they said we are investigating issue and we will email you once issue is fixed but they never did that. JUST POOR and TERRIBLE. STAY AWAY
When processing a refund, they will only do it back to the original card. When I told them that the card is no longer active, they told me to contact them in 8 weeks. So, I waited the 8 weeks and now they tell me that I need a letter from the bank for them to process the refund. I replied a few days ago, but they have ignored me. So it seems that they are stealing my refund. This is ridiculous. See below the actual email they sent: Thank you for your reply and apologies for the inconvenience. Still, if you have not received any refund, then please get back to us with a letter from the bank stating that 'Not received the refund'. So I can help you better. We await your reply.
DISGUSTING SERVICE. INGNORANT CUSTOMER CARE. THEY TAKE LESS THAN A MINUTE TO PROCESS A CARD TRANSACTION WHEN YOU PURCHASE BUT OVER A MONTH TO PROCESS A SIMPLE REFUND. AND THEY LIE ABOUT WHY IT TAKES SO LONG. AVOID THESE. NO REALLY!!
Poor, website slowed to a crawl, a page with just a single "echo" statement in it and a single "mail()" function call tool a whole 20 seconds to load. Emails sent with mail function did not always work. All I could get out of support was that I need to "Optimize my files". How the hell I was meant to optimize a file which printed a single line to the screen and send an email I have no idea. On the plus side it was very cheap hosting, I suppose you do get what you pay for.
Your website will be hacked. And they don't do anything about it. They are the worse.
Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
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