AVOID!
Terrible customer service and stacks of downtime in relation to other providers. They also took the liberty of doubling my monthly subscription without telling me...

Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
JustHost receives a mixed reception from its users, with many expressing dissatisfaction regarding service reliability and customer support. A significant number of reviewers report issues such as unexpected fees, account deactivations, and slow response times when problems arise, leading to frustration and a sense of being undervalued as customers.
However, some users highlight positive experiences with specific customer service representatives, praising their helpfulness and efficiency in resolving issues. Despite these commendations, the overall sentiment leans heavily negative, with many customers recommending against using JustHost due to its perceived decline in service quality and rising costs. Overall, JustHost struggles to maintain a consistent level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 222 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 1.0 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 4.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 222 most recent reviews.
“Fantastic job and thankful for this great customer service”
“6 years ago I switched to Justhost from Bluehost”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Service Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | — | 222 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Justhost is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.7).
222 reviews of Justhost. Filter by what matters to you.
Terrible customer service and stacks of downtime in relation to other providers. They also took the liberty of doubling my monthly subscription without telling me...
These guys are so frustraing.. I used them for just over a year and I can not count the amount times my site and my client's sites have gone down... but in the last 2 months it has been at least 5 times (that I've noticed)... Don't be fooled by the "24 hour support" it's automated and unhelpful, and if you are a reseller account (the more expensive option) you are only entitled email support which has a response time of over 24 hrs I am in the process of moving all my sites a way from them. I cannot advise people enough NOT to use them.
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 69% are 1–2★.
Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
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