Lextons Estate Agent is a property services company based in Brighton & Hove, specializing in residential real estate transactions. The company offers a range of services for both buyers and sellers, including property valuations, tailored marketing strategies, and comprehensive support throughout the buying and selling process. With a focus on providing straightforward advice and personalized service, Lextons aims to facilitate efficient property transactions while ensuring a high level of customer satisfaction.
Targeting clients looking to buy or sell residential properties in Brighton & Hove, Lextons prides itself on its experienced team, which combines local market knowledge with professional expertise. The company is committed to adhering to the strictest industry codes of practice, fostering trust and reliability in its dealings. Whether clients are seeking to sell their homes or find new properties, Lextons Estate Agent is positioned to assist with a straightforward and transparent approach to real estate.
Lextons Estate Agent has a positive customer experience.
Lextons Estate Agent enjoys a strong reputation among most customers, with many praising the excellent service and professionalism of the staff. Reviewers frequently highlight the quick response times and efficient processes, noting that the team is friendly and helpful throughout the property rental and management experience.
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Specific agents, such as Michelle and Tina, receive commendations for their exceptional support and negotiation skills. However, a small percentage of customers express dissatisfaction, citing issues like unauthorized property entries and delays in communication, which detracted from their overall experience. Despite these criticisms, the majority of reviews reflect a positive sentiment, with many recommending Lextons for its effective service and dedicated staff. Overall, Lextons is viewed favorably by most consumers.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
141
100%
● Low
4.7 / 5 overall
=
141 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
3.3
12-month avg
3.6
All-time
4.7
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
3.0
2
Jul 24
5.0
1
Aug 24
—
0
Sep 24
—
0
Oct 24
5.0
1
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
5.0
1
May 25
2.7
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 141 most recent reviews.
Top praiseof 132 positive reviews
Customer service38%
50 mentions
Professionalism36%
48 mentions
Helpful support27%
36 mentions
Friendly staff26%
34 mentions
“Beautifully advertised flat, quick response to our request, always with kindness and understanding”
On “Customer service” · May 10, 2025
Top complaintsof 9 negative reviews
Payment issues22%
2 mentions
Returns22%
2 mentions
Customer service22%
2 mentions
“I would like to give it a Zero rating but it doesn't seem possible to do that and write a comment”
On “Payment issues” · Jun 1, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Great service, Simon was proffesional throughout and had an attention to detail I hadnt seen from larger auctioneers I have used previously. I would always use thier services for properties around Brighton and the wider south coast going forward. No issues at all!
James and his team at Lextons were exceptional in their work on my property sale in Brighton. James saw the entire process through from our initial meeting to completion day.
James secured a very good purchase price for my property and provided a comprehensive in house advertising service with excellent professional photography, copywriting and extensive advertising across online platforms. James secured multiple viewings and carried them out personally ensuring that prospective buyers had all the information they required and James was able to answer all questions on the spot having a comprehensive knowledge of the property.
My onward purchase proved unexpectedly complicated and slow going and James went above and beyond to keep my sale on track during this time, using his expertise to help push along my purchase as well despite this not being part of his remit. James never gave up and was always on hand for a call, was easy to talk to and proactive in keeping me up to date with progress.
It's clear that James and his team are enthusiastic about and brilliant at what they do, providing a very personal, proactive and client focused service with very reasonable rates too.
There was nothing negative about my experience and I couldn't recommend them highly enough.
Lextons Estate Agent typically provides property sales, lettings, and rental management services. They can assist with property valuations, marketing, and guiding clients through the buying or selling process. Contact them directly to confirm their full range of services.
What are Lextons Estate Agent's business hours?
Business hours can vary by location and may change seasonally. It's best to contact Lextons directly or check their website for current opening hours. Many estate agents are open Monday through Saturday with limited Sunday hours.
How can I contact Lextons Estate Agent?
You can typically contact Lextons through their website, by phone, or by visiting their office in person. Check their official website or local directory listings for current contact information. They may also be available through email or social media channels.
Do I need to make an appointment to view properties?
Most estate agents, including Lextons, typically require appointments for property viewings to ensure availability and proper scheduling. This allows them to provide dedicated attention and ensure the property is prepared for viewing. Contact them to arrange a convenient viewing time.
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What areas does Lextons Estate Agent cover?
The coverage area depends on their specific locations and business model. Contact Lextons directly to confirm which areas they serve for sales, lettings, and property management. They can provide detailed information about their service boundaries.
Can Lextons help with property valuations?
Most estate agents offer property valuation services as part of their standard offerings. Lextons likely provides valuations for both sales and rental purposes. Contact them to discuss your valuation needs and any associated requirements.
Does Lextons Estate Agent handle both residential and commercial properties?
Many estate agents specialize in residential properties, while some also handle commercial real estate. Contact Lextons directly to confirm whether they work with commercial properties in addition to residential sales and lettings. They can clarify their areas of expertise.
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The Lextons team successfully rented out our Hove flat for 12 months. Very happy with service and results. Professional and friendly. Will use Lextons again if and when required for any Property service.
We recently bought a house through Lextons and Peter was extremely helpful from start to finish. The property sale took longer than usual to go through but Peter was reassuring and on hand to help in any way he could to try and make it as stress free as possible, even replying out of office hours and whilst on leave where possible! I would highly recommend and will definitely use in the future.
I cannot recommend Lextons Auctions enough. As a first time buyer at auction I needed more assistance than most, Simon and his team did not let me down. Simon went out of his way, every step of the way to ensure my partner and I experienced a confident bid and purchase. Simon and his colleagues are a credit to Lextons Auctions.
The absolute BEST estate agent we have ever dealt with in Brighton & Hove, in fact, anywhere we have lived! We have bought and sold a lot in B&H over the years and we have never met anyone with the tenacity, dedication and willpower to get her client what they want and need until we decided to sell through Claudia Romano. Lextons has been exceptional to work with on every level. I genuinely cannot recommend Claudia enough - she is the most affable, professional estate agent who communicates with you brilliantly and constantly, even to deliver the grotty news, so you never feel out of the loop. Could not have asked for a better person to sell our property. I will be recommending her to everyone I know who wishes to buy or sell a property.
This is to thank Simon Caplin for the outstanding service I have received from him. His professionalism, courtesy and kind understanding of all my needs and concerns has been so impressive throughout all my dealings with him. His deep knowledge and bonhomie have been crucial to me. He has punctually kept me informed, responded to my emails and been a delight to work with. I am so grateful to him and would highly recommend his services to anybody looking to sell at auction.
Unless Lextons is advertising your dream home pass them by
It is good to find an Estate Agent that likes to do things face to face and not use the phone. So much so that they refuse to answer the phone or return calls. This agent also leaves properties for sale on Rightmove even when they are under offer which makes it a waste of time looking at their adverts only to be told the property is under offer. This practice makes me ignore Lextons when I am looking to buy and if I ever made an offer on a property to know that they are still advertising it does not inspire me with commitment to the purchase. Unless Lextons is advertising your dream home pass them by as there are other more committed agents out there. And as a vendor why go to an agent that does not answer the phone to prospective buyers – a waste of time and money. Lextons need more professional staff and better customer service. BEING UNABLE TO LOCATE MY RECORDS IS YET ANOTHER ISSUE WITH YOUR CUSTOMER SERVICES AND ADDS TO MY REVIEW ABOVE. I WOULD SAY AVOID BUT THEY ALREADY DO THIS BY NOT PICKING UP THE PHONE
Had a very good experience with Lexton's from initial valuation through to completion. I was kept up to date with feedback from the viewings and always got quick responses for any questions along the selling process.
Oli smashed it, keep doing what you're doing!
Excellent, friendly and incredibly professional service form James at Lextons. The whole process was smooth and simple with clear step by step guidance, prompt answers to my many questions, and always with advice on hand when needed.
I will be recommending to friends - especially other first time buyers. Thankyou!
Lextons and special mention to Claudia did a very professional job in selling my late Fathers property . Claudia has her finger on the property market pulse she has a professional but friendly approach and tells you how it is. I would highly recommend their services and would use them again without hesitation.
We have just completed on our sale and our experience was fantastic.
Claudia has done an incredible job, she is very personable, caring and attentive to details.
She has made our selling experience as smooth and easy as possible. She is honest and reliable and the best agent I have met. I would sell with her tomorrow again if I had too and would definitely recommend her service to everyone I know (or not).
Happy to Recommend James at Lextons (Buy-side Review)
Can highly recommend James at Lextons, Hove. We just bought a property they were marketing, and whilst I fully appreciate the agent is acting for the seller, not the buyer (and I bear this in mind in writing this), perhaps a buy-side view is also useful? Anyway, from my perspective I found James to be responsive, honest, and a stand-up guy. (Regrettably, I really couldn't say the same about all the agents I came across during my search for a house to buy in Brighton/Hove!) The main aspect I appreciated was his communications, which were always friendly and timely. His follow-up service after we bought was pretty good too, although he was rather hamstrung by the fact that the seller was no longer providing assistance and information, so what he could do for us post-completion was relatively limited. But at least he tried! All in all, James fully deserves his 5 star review. Thanks for being an honest and decent agent. And best of luck for the future. Simon.
Re: Management Lettings -
The person who manages the property I let is extremely efficient, polite, has excellent customer service skills and generally a really lovely
She always keeps in communication and updates, if she says she will do something she does and has a real can do attitude about her and a happy one at that. A real pleasure to communicate with and a great asset to the company
We recently sold a property in Brighton through Lextons following a failed attempt with another agent. The service provided has been nothing short of superb as we went through, what became, a complex sale process. Both parties had difficulties with their solicitors and without Lextons' constant chasing and helpful interventions it is very likely that the sale would not have reached completion. Would highly recommend to anyone selling in the area.
Fantastic, professionally run local estate agents / Auction house.
Simon who leads the team is brilliant and extremely professional. I believe he went over and beyond in his role.
Nothing was ever to much trouble.
He even sourced a solicitor to read my legal pack and on the day before the auction on probably his busiest day, took time to show me the property again.
I would fully recommend Lextons and again i give high praise to Simon and his team. Kind regards Peter Howey
We have had a very good experience moving in to our new property.Sofia has been very helpful and responds to any questions very quickly. We are very happy we are renting with Lextons Estate Agents,would recommend.
Very impressed by Simon at Lextons, his personalised approach and "getting things done " approach has been invaluable and definitively a contributing factor to a sale I am very pleased with.
I would highly recommend.
What documents do I need when selling my property through Lextons?
Typical documents include proof of ownership, energy performance certificate, and property information forms. Lextons can provide a complete list of required documentation specific to your situation and local requirements. They will guide you through the necessary paperwork during the selling process.
How long does the property selling process typically take?
The timeline varies depending on market conditions, property type, and buyer circumstances. On average, property sales can take several weeks to several months from listing to completion. Lextons can provide more specific timeframe estimates based on current market conditions and your property.
Does Lextons provide property management services for landlords?
Many estate agents offer property management services alongside their lettings business. This typically includes tenant management, maintenance coordination, and rent collection. Contact Lextons to inquire about their specific property management offerings and services.
Can I register with Lextons to receive property alerts?
Most modern estate agents offer property alert services to notify clients of new listings matching their criteria. Contact Lextons to ask about their property notification system and registration process. This service can help you stay informed about new properties in your preferred areas and price range.
What should I expect during my first meeting with Lextons?
Initial meetings typically involve discussing your property needs, budget, timeline, and preferences. For sellers, they may conduct a property assessment and discuss marketing strategies. Come prepared with relevant questions and any necessary documentation to make the most of your consultation.
About Lextons Estate Agent
Lextons Estate Agent is a property services company based in Brighton & Hove, specializing in residential real estate transactions. The company offers a range of services for both buyers and sellers, including property valuations, tailored marketing strategies, and comprehensive support throughout the buying and selling process. With a focus on providing straightforward advice and personalized service, Lextons aims to facilitate efficient property transactions while ensuring a high level of customer satisfaction.
Targeting clients looking to buy or sell residential properties in Brighton & Hove, Lextons prides itself on its experienced team, which combines local market knowledge with professional expertise. The company is committed to adhering to the strictest industry codes of practice, fostering trust and reliability in its dealings. Whether clients are seeking to sell their homes or find new properties, Lextons Estate Agent is positioned to assist with a straightforward and transparent approach to real estate.