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Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
It has what I need at an affordable price. There are a bit places that don't have signal, but that doesn't bother me. Still affordable.
Easy; affordable; good communication; good coverage! Oh- and did I say affordable?! (Worth repeatng!)
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
Mint Mobile customer service sucks. I think they are told to tell the customer what they think the customer wants to hear, which often is bullshit or lies. Mint mobile is cheap but I've had enough lies and am looking for another service.
I’ve tried for a year to resolve my problems but no help still!!! It all started when I needed 1extra G .. next thing you know I’m on a 15 G plan !!! Never needed nor wanted… it’s more expensive and I can’t afford it !!!! Since i realized i was still on the plan I’d call monthly was told I’d be back to 5 G next month !!! It’s never happened plus I’m being charged since September 68.36 plus 52.36x2 September October and December…. I’ve called but then they charged me for an activation fee when clearly I didn’t disconnect!!!! It’s crazy how they constantly blame me it’s not understandable!!! I’m on a tight budget so this is a huge problem n I’m not sure why nobody will help me !!!
Worst company ever. I never get service anywhere. Yeah it's cheap but you're gonna get exactly what you pay for, extremely cheap service. I've had it for five months, I bought it for a year, and of course they won't refund any of my money back. So basically you're paying for something that doesn't work in they're just keeping your money.
Easy access to account…and affordable
Prepaid for 3 lines for 1 year. Halfway through the year I had to cancel one line because the family member using that line died. Called customer service and got the standard answer that they can't refund or credit me for remaining service because that is "their policy". Nice. I'll be going elsewhere when my year is up. After the above review I received a canned response providing me with the same 800 number I used for my original call with the company. How will calling the 800 line or using live chat change the answer I previously received? THIS is lousy customer service.
I think the service plan is pretty good, and customer service is helpful,
Set up what I thought was a family account and it ended up being three separate accounts—one for my minor child. Service was intermittent in city areas and virtually non existent in our neighborhood even though the map said we would get excellent coverage. We could not make calls, calls would drop, and texts would not go through. Customer service is somewhere in another country and if you get to a human, they will just want to upsell you/lie to you about using same towers of T-Mobile. This may be true but you are deprioritized/throttled. The most ridiculous thing was no actual account number. To transfer your phone number to another service provider, you have to get a chat bot or call customer service for a generated account number.
I payed for a year up front ( i know my fault). The first 2 months it worked great, until i went a couple states over for 4 days and came back. It hasn't worked well since. It will work when I'm out an about but as soon as i get back home it forgets how to work (weirdest thing ever). I can not receive phone calls or text at home with any certainty, you can imagine this causes issues with work. This is weather I'm on or off WiFi. 20+ calls to customer service at around 30 mins each. So many resets ( towers, my phone, etc). I went ahead purchased the physical copy of my SIM card to see if that worked and it didn't. Reset, turning the phone off and on, restart, turn airplane mode off and on, pull the sim card out and wait 10 mins. Nothing works for long, sometimes it doesn't work at all sometimes it will work for 15 mins or if I'm lucky an hour and then i get to start the loop over. I feel like i am playing the game the Outer Wilds and i am in some weird loop. So i have no idea where to go from here other than to drop a bad review because even though customer service is always nice and polite and they try to help they have not fixed the issue or even identified it. To my chagrin
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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