1 review

Apr 16, 2025

Best Value Mobile Service Provider

Mint crushes the competition for best value, best customer service, and excellent cell service. No other mobile service provider comes close to what Mint provides.

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Clay Anderson

1 review

Apr 16, 2025

Don't believe the hype about customer service...

Mint has great prices and great phone service. BUT because I didn't activate my SIM card within a 45-day window (that is only mentioned in the fine print — the SIM card itself indicates that it can activated until 2027), the card was invalidated. Mint would NOT send me a replacement charge without purchasing another one.

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Marcello Mosallam

1 review

Apr 16, 2025

What I love the most is the…

What I love the most is the affordability, please never change this 🖤

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What is Mint Mobile and what services do they offer?

Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.

How does Mint Mobile's prepaid service work?

Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.

What network does Mint Mobile use for coverage?

Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.

Can I bring my own phone to Mint Mobile?

Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.

How do I contact Mint Mobile customer service?

Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.

What are Mint Mobile's customer service hours?

Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.

How do I activate my Mint Mobile service?

You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.

Marina

1 review

Apr 16, 2025

Es muy mala la señal de mi móvil ayer…

Es muy mala la señal de mi móvil ayer en dumas Texas no teníamos internet

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Marc

1 review

Apr 16, 2025

Service is very good and reliable

Service is very good and reliable, app is excellent and I love the new multi-national options!

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Jeanne

1 review

Apr 16, 2025

Great prices, great service

Mint's prices are seriously the best I've found for the same coverage I was getting from Xfinity. The app is easy to use and my interactions with Customer Service when I transferred my existing phone number were excellent. I recommend Mint to all my friends and family.

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Franck

1 review

Apr 16, 2025

Great

Great, not feeling tied down. Lots of freedom, clear terms and easy plan update.

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Collin

1 review

Apr 16, 2025

Mint customer reps are always super…

Mint customer reps are always super helpful and friendly.

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Cathy

1 review

Apr 16, 2025

Two kinds of service. One good. One bad

The customer service is great, the actual cellular service is not. This is true in Southern Vermont.

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Paul

1 review

Apr 16, 2025

The company keeps their prices low and…

The company keeps their prices low and they're very honest about how many gigabytes you have been using. I know you're using too much or too little. And they save you money.

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Kristine

1 review

Apr 16, 2025

Love ming

Love to be able to save money

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Asad Siraj

1 review

Apr 16, 2025

Once the 5gb data is done

Once the 5gb data is done, speeds drops drastically! To a point where loading google maps also takes forever and usually doesn’t even load.

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Brian

1 review

Apr 16, 2025

Amazing price

Amazing price, very approachable

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Tracey Martin

1 review

Apr 16, 2025

Prepaid for a phone and a year service

Prepaid for a phone and a year service. Also paid for overnight shipping. Almost a week later, still no tracking. The customer service team is definitely not in America. This has got to be the worst option available. If they are this bad before service even begins, I can imagine how awful cell problems are. Go anywhere else, they are terrible!

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Doug B

1 review

Apr 15, 2025

Not remotely worth the savings you are chasing

Mint is fine until you have ANY kind of issue. Their customer service reps also pose as technical support... and they are not really useful at the customer service piece... you can only imagine how awesome they are at technical needs. I have had no coverage anywhere (SOS mode) for 8 days and every call to customer service gets me a 3 ring binder bobblehead. They have zero ability to provide tech support and it is like groundhog day... they don't maintain any notes or continuity from call to call. When you reach the point where you have not been able to make/receive calls for over a week, they are very very knowledgeable about their go-to-hell no refund for unused but paid service. "enjoy our non-service because you are paying for it regardless." Oh, but is all ok, because "we understand and we are very sorry". Thanks Ryan... your company management skills matches your acting skills

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Cindy Stier

1 review

Apr 14, 2025

Yes the company is doing great

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ParentUSCIA

1 review

Apr 14, 2025

Lets be honest...Trash sevice...Our…

Lets be honest...Trash sevice...Our family uses ATT prepaid. Perfect service for 2 years. Love them!

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JulieK

1 review

Apr 12, 2025

Screwed up eSIM installation

It's really hard to understand how anything could be as screwed up as this "process" to purchase an eSIM and mobile/data plan as the past 3-days I've spent with Mint Mobile. The sales person was very good. But the delivery process has been nothing short of horrible. I am cancelling everything. Let's see if/when their alleged 7-day refund guarantee actually comes through. This is what Ryan Reynolds thought was a good company to invest in - then sell to T Mobile...? He is happy, customers not so much.

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Angela Stephenson

1 review

Apr 12, 2025

Just don't do it

Just don't do it. Don't talk to customer service if you don't have to. From the start this has been the worst experience of poor customer service in my entire life. While on the phone with a sales associate on 3/27/2025, they overrode the online order with the type of iPhone I ordered and when I brought this to their attention, THEY LIED and said the iPhone I wanted was not available there was a website error. I was disappointed but just accepted what they said even though there was an immediate red flag. After reviewing the email confirmation, I noticed the shipping address was COMPLETELY wrong and they had overrode my online entry. I immediately called and tried to cancel the first order over the phone after reviewing the email confirmation and to avoid having it shipped to the wrong address. They said they couldn't do that even though the package was still in their possession. After that, they issued a FedEx number via email and I called again to request they contact FedEX to stop or reroute the shipment back to themselves. Cust Svc told ME to call FedEx to do that. I called FedEx and of course they couldn't do that per my request because I wasn't the shipper. I called Mint AGAIN and was told I had to place a new order and once they received the original misaddressed shipment they would then refund me. Now mind you, there were 2 phones in that order and now I have over $5,000 tied up in purchases with Mint Mobile now that there were 2 active orders. I received the online order I made WITHOUT customer service assistance without issue. The next day, I was fortunate our post office received the original package order that I cancelled and needed to return. Now I am at the point to activate my 2 new phones. My Google phone activated no problem. My iPhone could not activate due to "Phone Not Allowed" with the Mint Network. On day 1, the Mint rep tried to activate me via 5 different eSims, each time doing a hard reset on the phone. The phone would not connect to their Network. On day 2, the Mint Rep repeated the same robotic simple troubleshooting and said they would have to open a ticket with their Network department. The next day, the Network department said the phone was blocked due to fraud because they were the only department that could see this in their system BUT a new ticket would have to be routed to remove the fraud because they could not do that. The next day the tech support rep said it was an Apple issue. I am now on day 4. I spoke with Apple Care and they verified there is NOTHING wrong with the iPhone to keep it from connecting to the Mint Network EXCEPT for MINT MOBILE. Sales, Service, Tech Support etc. failed to take proper notes and JUST kept opening a slew of new tickets to pass responsibility onto a different rep or department. I have been hung up on 4 times without a resolution I now have a VERY EXPENSIVE phone that can't get activated due to the ABSOLUTE GROSS INCOMPETENCE of the Mint Mobile Customer Care system. The next solution they offered was to send BOTH phones back despite the Google phone working perfectly. I said absolutely NOT. The BEST they could do after charging my credit card 5 times for THEIR errors is that I send my purchased iPhone back and then place a NEW order. Guess what?!?!? THEY don't have iPhones available to purchase now. WHAT A JOKE!!! This is the worst run company full of incompetent customer service I have ever experienced.

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Bev

1 review

Apr 12, 2025

Absolutely horrible customer service

Absolutely horrible customer service. Called 6 times yesterday and all they do is go over a troubleshooting script over and over which none solves the problem. Then they say they will escalate the problem and someone will call you 4 hours later. That person called and starts going through same steps that I already did with the last 5 reps which did not work. He insists I try one more time with him Told him NO. Then he said he will email new ESIM card by end of day. Did I get an email with that ESIM card?....NOPE. I got zero emails from Mint. On top of that, the call center is sourced out to another country and you can barely understand what they are saying. Horrible!!! Getting rid of them.

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What happens if I use all my high-speed data?

Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.

Does Mint Mobile offer international calling or roaming?

Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.

How do I manage my Mint Mobile account?

You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.

What is Mint Mobile's return or cancellation policy?

Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.

Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.3	1,060	100%		● Low
BBB Shown, not scored	Grade B-	—	—	—	● Not assessed

Month	Average	Reviews
Dec 24	3.3	87
Jan 25	3.3	169
Feb 25	3.4	124
Mar 25	3.2	133
Apr 25	3.2	128
May 25	3.5	151
Jun 25	3.4	129
Jul 25	3.2	79
Aug 25	3.2	60

Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
Mint MobileThis company	3.3 out of 5 (fair)	100 out of 100	3.0 out of 5 (fair)	3.6 out of 5 (good)	2.6 out of 5 (poor)	−1%	1,060
iD Mobile	3.5 out of 5 (fair)	100 out of 100	3.7 out of 5 (good)	3.9 out of 5 (good)	3.6 out of 5 (good)	—	1,060
Maya Mobile	4.6 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.6 out of 5 (good)	4.1 out of 5 (good)	—	1,060
ho. Mobile	3.9 out of 5 (good)	100 out of 100	—	—	3.5 out of 5 (good)	—	1,060
US Mobile	4.8 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.3 out of 5 (good)	4.4 out of 5 (good)	—	1,060

Mint Mobile reviews & trust report

Mint Mobile has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 272 positive reviews

Top complaintsof 190 negative reviews

How it compares

Reviews

Customer reviews (1,060)

Best Value Mobile Service Provider

Don't believe the hype about customer service...

What I love the most is the…

Mint Mobile FAQ

What is Mint Mobile and what services do they offer?

How does Mint Mobile's prepaid service work?

What network does Mint Mobile use for coverage?

Can I bring my own phone to Mint Mobile?

How do I contact Mint Mobile customer service?

What are Mint Mobile's customer service hours?

How do I activate my Mint Mobile service?

Alternatives to Mint Mobile

iD Mobile

Maya Mobile

ho. Mobile

US Mobile

Asda Mobile

Very Mobile

The CrowdTrust Experience⭐

Es muy mala la señal de mi móvil ayer…

Service is very good and reliable

Great prices, great service

Great

Mint customer reps are always super…

Two kinds of service. One good. One bad

The company keeps their prices low and…

Love ming

Once the 5gb data is done

Amazing price

Prepaid for a phone and a year service

Not remotely worth the savings you are chasing

Yes the company is doing great

Lets be honest...Trash sevice...Our…

Screwed up eSIM installation

Just don't do it

Absolutely horrible customer service

Can I keep my current phone number when switching to Mint Mobile?

What happens if I use all my high-speed data?

Does Mint Mobile offer international calling or roaming?

How do I manage my Mint Mobile account?

What is Mint Mobile's return or cancellation policy?

About Mint Mobile

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