really good service with a tricky…
really good service with a tricky international pickup and delivery. I had no issues connecting to a real person and get prompt responses to my questions. Agata was so helpful and responsive.

ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options. With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
ParcelABC receives a mix of feedback from its users, with a notable 73% expressing satisfaction. Many customers praise the service for its fast delivery and competitive pricing, highlighting experiences of timely arrivals and great customer support.
Reviewers frequently mention the efficiency and reliability of the service, often comparing it favorably to other courier companies. However, there are significant complaints regarding delays in parcel collection and issues with paperwork, which have led to frustration among some users. A few customers report dissatisfaction with the company's handling of delivery guarantees, citing instances where packages arrived much later than promised. Overall, while ParcelABC is recognized for its speed and affordability, there are areas for improvement in service consistency and communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.8 | 28 |
| Sep 24 | 3.9 | 47 |
| Oct 24 | 3.6 | 44 |
| Nov 24 | 3.6 | 22 |
| Dec 24 | 4.0 | 48 |
| Jan 25 | 4.2 | 52 |
| Feb 25 | 4.0 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 3.7 | 32 |
| May 25 | 4.3 | 32 |
| Jun 25 | 3.8 | 27 |
| Jul 25 | 3.6 | 32 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Highly recommend service”
“Been 9 days no package When email to complain customer service just said Terms and conditions say "no guarantee o...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | +1% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: ParcelABC - courier service is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.2).
500 reviews of ParcelABC - courier service. Filter by what matters to you.
really good service with a tricky international pickup and delivery. I had no issues connecting to a real person and get prompt responses to my questions. Agata was so helpful and responsive.
Parcel ABC Review I recently used Parcel ABC for an international shipment, and my experience was extremely negative. While the initial pricing seemed competitive, I encountered significant issues, and my parcel, picked up on April 21st, is still not delivered. Website Usability: The website was relatively easy to navigate, and getting a quote was straightforward. Customer Service: This is where things went disastrously wrong. I've had to chase them hundreds of times for updates on my shipment, and their responses have been unhelpful and slow. Delivery Time: The delivery is now significantly overdue. The initial estimate was grossly inaccurate, and there have been substantial delays with no clear communication. Package Handling: The current status of my package is "Unable to Locate – Search in Progress," which is completely unacceptable. Overall, Parcel ABC's service has been abysmal. The combination of poor customer service, massive delivery delays, and the company's inability to even locate my package makes them a carrier I cannot recommend under any circumstances. This has been a stressful and frustrating experience, and I strongly advise looking at other options.
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easy to book. very competitive rates excellent customer service
Super fácil de reservar recogida y entrega para paquetes que no pude enviar por avión. Puntuales e información muy bien explicada. Muy satisfecha.
Pretty good customer support service
Good service, good price, muchas gracias!
They take prospective customs payments, and even though there is no proof of customs being paid they ignore requests to have the pre-payment retuned upon delivery. A delivery took 3 weeks instead of 3 days. The forms they supplied to complete were not the correct ones so I needed to send extra ones the customs officer needed, and then the parcel arrived with holes and goods damaged. Overall I’d be far better off dealing with the transport company directly since I had to do it anyway. Will never use again.
We got off to a bumpy start, which turned out to be a problem with DHL automated addressing which despite 2 attempts kept routing to USA instead of France. At this stage I felt despair with no control of the situation. It could of gone one of two ways. I was very fortunate to have Michat, who I believe was a manager there in Poland, who reassured me and took ownership of the problem. In this day and age of anonymous internet companies the trust between them and their customers needs rebuilding and I truly believe people like Michat are key to regaining this trust. I am confident as a manager that he is focusing his team on supporting the customer, which ultimately is a good thing. There will always be problems, however with the right approach these can always be resolved, well done 👍
Ho utilizzato il servizio di ritiro e consegna di pacchi dalla Spagna all'Italia ed è stato rapido e senza problemi.
Great & responsive customer service going extra mile always. Competitive rates and great to see all providers with their rates especially for a small business owner. In case of issues with collections the customer service is always helpful.
Fast and reliable. Worth it!
Worst delivery service I have used. Will certainly not use or recommend ParcelABC! I booked and paid for a collection last Thursday 25th, pick up didn’t arrive, I contacted the company they said it would be collected Friday 26, again no pick up. Same on Monday 29th. Today their response is ‘let us know a day your parcel can be collected’ Absolutely useless company. If I cancel they will take 25% yet they haven’t provided a service! Disgusting
fast and good service
I have used the service multiple times, for personal delivery. It is really the easiest and quickest way to deliver your packages and cargos. I have appreciated the service as well as the support and assistance. Thank you!
While the customer service is great and quite responsive, for my last 2 pick-up orders, the fedex couriers did not show up, nor communicated about their whereabouts. ParcelABC's agent kindly offered to help, however it did not change the outcome: I had to bring my boxes to a fedex station myself. The fault lies with Fedex, not ParcelABC. I hope their collaboration will improve in the future.
Ho usato il corriere UPS per qualche spedizione ed è sempre andato tutto bene. Anche il servizio clienti è veloce e disponibile, complimenti per questo. Ho valutato con una stella poiché il servizio clienti oltre ad essere veloce e disponibile dovrebbe essere soprattutto efficace però.... L'ultima spedizione: dopo che ho comprato il servizio mi è stato comunicato che il corriere non raggiungeva la località indicata, si sono scusati e mi hanno fatto scegliere su un accredito per un' altra spedizione o lo storno sul conto usato per pagare la spedizione. Ho scelto il secondo metodo ed entro 20 giorni avrei ricevuto il rimborso... Beh è passato già un mese e mezzo e ancora nulla, il servizio clienti mi ha comunicato che avrebbe parlato col servizio finanziario... Ancora nulla. Poca serietà? Con un servizio efficiente avrei dato 5 stelle.
ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options. With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
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