ParcelABC - courier service reviews & trust report
ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options.
With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
ParcelABC - courier service has a positive customer experience.
ParcelABC receives a mix of feedback from its users, with a notable 73% expressing satisfaction. Many customers praise the service for its fast delivery and competitive pricing, highlighting experiences of timely arrivals and great customer support.
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Reviewers frequently mention the efficiency and reliability of the service, often comparing it favorably to other courier companies. However, there are significant complaints regarding delays in parcel collection and issues with paperwork, which have led to frustration among some users. A few customers report dissatisfaction with the company's handling of delivery guarantees, citing instances where packages arrived much later than promised. Overall, while ParcelABC is recognized for its speed and affordability, there are areas for improvement in service consistency and communication.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
1,000
100%
● Low
3.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.9
12-month avg
3.9
All-time
3.9
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.8
28
Sep 24
3.9
47
Oct 24
3.6
44
Nov 24
3.6
22
Dec 24
4.0
48
Jan 25
4.2
52
Feb 25
4.0
40
Mar 25
4.1
37
Apr 25
3.7
32
May 25
4.3
32
Jun 25
3.8
27
Jul 25
3.6
32
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 363 positive reviews
Customer service38%
137 mentions
Fast & efficient27%
99 mentions
Delivery26%
95 mentions
Easy to use13%
46 mentions
“Highly recommend service”
On “Customer service” · Jul 16, 2025
Top complaintsof 120 negative reviews
Customer service52%
62 mentions
Payment issues38%
46 mentions
Delivery37%
44 mentions
Shipping21%
25 mentions
“Been 9 days no package
When email to complain customer service just said
Terms and conditions say "no guarantee o...”
On “Customer service” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
I fully recommend ParcelABC!!! I am a full time and regular customer. They present a professional additude, perfect timing and helpful customer service.
Mega wielki pozytyw - jak zawsze wszystko na czas, przesyłki w stanie nie naruszonym a obsługa na mega wysokim poziomie - szczególnie 5 gwiazdek dla Pana Michała , najlepszy z najlepszych.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Contraté un seguro dentro del envío y el paquete llegó multigolpeado. No se hicieron responsables en absoluto. Durante semanas lo estuve batallando y la empresa que contrataron GLS no se hizo responsable. Me costaba mucho comunicarme con ellos y los mensajes eran en inglés. Al final, para no responsabilizarse de nada. Un auténtico desastre. No contrateis seguro, es una tomadura de pelo!!!!
He leído malas experiencias de ParcelABC pero creo que algunos no entienden que ParcelABC solo conecta al usuario final con una empresa de encomiendas. Utilicé el servicio varias veces y las demoras se deben a la empresa seleccionada. Por ejemplo, utilicé el servicio desde Brasil hacia Argentina por FedEx y realmente tardó más de lo normal, pero ni ParcelABC ni FedEx tuvieron la culpa, había huelga de inspectores aduaneros en Brasil. ParcelABC me conecta con empresas courier a buenos precios de los que puedo conseguir en forma particular.
To all considering using ParcelABC, they lie on their quotes about fast delivery, they don't help with couriers paperwork, they insist on taking import taxes in advance (even when import taxes do not apply). Then refuse to contact courier to claim compensation for delays/slow delivery. Then ParcelABC wont refund wrongly applied import taxes, just pocketing the money they they never had to pay out. ParcelABC are Thieves.
Detail for those interested - I rarely need parcels from abroad. In an online quote, ParcelABC showed favourable. 3-6 days airfreight (for collection in South Africa and delivery to UK). Parcel ABC requested dimensions, weight and more importantly the value of my parcel. ParcelABC insisted I pay UK import tax in advance or they would not take my order, charging me an extra £40 GBP. ParcelABC promised this would be refunded if UK tax was not applied.
Filling in the paperwork was tricky/illogical, with no help from ParcelABC. ParcelABC insisted my parcel sender, print/supply 6 of them same dispatch form for the courier.
Parcel was collected on arranged date, courier only needed one copy (not 6). Parcel then sat in a South African UPS building for 3 days. I contacted ParcelABC, they did nothing about it, saying it can take longer than the 3-6 days, this is just a guide, and UPS to blame anyway.
Even after 7 days of my Parcel being sat in the South African UPS building, ParcelABC did nothing, not even contact UPS. So, I contacted UPS, and then eventually, my parcel arrived after 2 weeks.
Things now went from bad to worse. ParcelABC refused to compensate for delays or their lack of effort/responses. For a month they strung me along, saying they will contact UPS for compensation and check if UK tax was applied, before they would consider refunding the UK tax charges. Eventually I contacted UPS, they said no UK tax as parcel value well below the UK tax import value. Also only ParcelABC could claim for compensation for delays on my behalf as they are the booking company. Giving this info to ParcelABC made no difference. Chasing them every 2 weeks for another 2 months. Constant assurances, failed each time and tax refund would be done by Friday each week for those 2 months. My advice dont use UPS either, their customer service was just as bad as ParcelABC. Both had the attitude, it was the other parties problem.
24.2.25 Update, (day after writing the above review). ParcelABC message saying my review is not genuine and I have 3 days to prove it is. The person at ParcelABC that has been the most incompetent and wasted 3 months of my time and took my money is called Monika. Agata also gave me the wrong info. Is this proof enough for you. Monika also messaged me today to say she didn't understand my last email, where I said "No £40 refunded to me". So still wasting my time and playing dumb.
Avoid ParcelABC – Dishonest Pricing and Terrible Support
Avoid ParcelABC – Dishonest Pricing and Terrible Support
I had a terrible experience with ParcelABC and strongly advise against using their services. I booked a shipment, paid the full quoted price (€53.13), and received confirmation. An hour later, they suddenly demanded an extra €32, claiming a "remote area delivery fee" that was never disclosed upfront, and the delivery address is not even in a remote area. This was not a mistake—it’s a clear bait-and-switch tactic: they lure you in with a lower price, take your money, then refuse to ship unless you pay more.
When I challenged this, their customer support was useless, offering only copy-paste responses while ignoring all my questions. They even tried to justify this by saying their system simply didn’t detect the extra charge earlier—which is their problem, not mine. No legitimate company operates this way.
Thankfully, PayPal ruled in my favor and refunded me, but I’ve also reported them to consumer protection authorities. Companies like this should not be allowed to operate.
If you value honest pricing and real customer service, stay far away from ParcelABC.
EDIT REPLY FOR ParcelABC:
Your response is not only misleading but also an outright attempt to rewrite what actually happened. Let’s break it down:
You did not "fairly" refund me – PayPal ruled against you.
You claim that you voluntarily refunded me, but that is completely false.
I filed a chargeback through PayPal’s Resolution Center, which resulted in PayPal ruling in my favor. This means PayPal determined that your business engaged in unfair and deceptive practices—not that you "decided" to be fair.
This dispute leaves a record (a stain, if you will) on your PayPal merchant account, which increases your risk rating as a business.
Your Terms and Conditions do NOT override consumer protection laws.
You say that extra charges are mentioned in your T&Cs, but that is legally irrelevant when they are not disclosed before payment.
Under EU Directive 2011/83/EU and Romanian Consumer Protection Law 296/2004, all charges must be clearly stated before purchase, not sneakily added after payment.
It is not the customer’s responsibility to cover undisclosed costs—it is the company’s duty to be transparent and accountable.
Your pricing model is deceptive and anti-consumer.
You admit that your system failed to detect the extra charge beforehand. That is your problem, not the customer’s.
This prevents customers from making informed decisions and comparing competitors, which is exactly why consumer protection laws exist.
If the correct price had been displayed upfront, I could have chosen a competitor with a much better offer. Instead, you took my money under false pretenses and then held the shipment hostage unless I paid more.
Trying to downplay this as a "rare situation" does not excuse deceptive practices.
The frequency of this scam does not make it acceptable.
If a company fails to provide transparent pricing, then it should absorb any miscalculated costs—not dump them onto the customer after the fact.
Your business model relies on baiting customers with lower prices and then demanding more money after payment, which is the textbook definition of a bait-and-switch scam.
Final Thought
No reputable business operates like this. You lost the dispute because your practices violated consumer protection laws, and your attempt to spin this as a voluntary refund is both dishonest and laughable. Instead of making excuses, perhaps focus on running an ethical business that doesn't rely on deception.
1. Kein Formular "Reisegepäck" im Portal zu Verfügung gestellt. Daher Deklaration als "Ware" vorgenommen.
2. Leider gegen die von mir abgegebene Deklarartion mit Wert 0,- die Deklaration eigenmächtig auf USD 154,- geändert. Folge: Enorme Verzögerung und dazu noch Zollgebühren bezahlt obwohl der Gegenstand alt und gebraucht, sowie sich in meinem Eigentum befindet.
Buen servicio, pero con un pequeño inconveniente
Utilicé Parcel ABC para enviar mi equipaje y, en general, el servicio fue bueno. La entrega se realizó dentro del tiempo estimado, sin retrasos y con seguimiento disponible en todo momento. Sin embargo, al recibir mis maletas, noté que una de ellas tenía una llanta rota, lo cual fue un inconveniente. A pesar de esto, el resto del envío llegó en buen estado. En general, una experiencia positiva, aunque sería ideal que tuvieran más cuidado con el manejo del equipaje.
Very simple and effortless way to book a carrier. I’ve been looking for something like this for a while. It’s great value for money, I 100% recommend!!
I needed a birthday gift transported from Lithuania to Manizales.
The process was simple, and Michal from customer support was efficient and helpful.
After clarifying some details he had my labels to me within minutes!
He also helped me through the collection and customs process.
I am so grateful to Michal for making my first experience with ParcelABC top tier.
Will definitely be using them again!
Getting Charged Extra after is never a good look for any Company, getting harrassed by the Lawyer for already paid Extra Shipping Costs is an absolute no go!
I CAN NOT RECOMMEND THIS SERVICE ANYMORE!
Amazing support. Had issues Michal solved very helpful
Received personalized service. Booked online, throguh their web and the package was picked up and delivered with exact insturctions. Had a tricky request and Arranged all with The support tream. Want to Thank all agents especially Michal. Exceptional understanding of issue and problem solving skills. Very satisfied. Thanks
Great service. Booked online, the package was picked up and delivered on time.
It was WAAAY cheaper than booking directly with the company (either DHL, FedEx, ecc.)
Absolutely recommended, will be using them from now on for any shipment.
My experience with ParcelABC is very good. Mr. MICHAŁ was the one I had contact with and his help and assistance was just very professional and very nice. He helped me on every step and I appreciate it very much. Thank you!
ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options.
With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
