PhD Nutrition is a leading provider of protein products and health supplements designed to support fitness enthusiasts and health-conscious consumers. The company offers a wide range of nutritional products, including protein powders, pre-workout supplements, and wellness items, all developed based on nutritional science. Their offerings are geared towards individuals looking to enhance their exercise performance, recovery, and overall well-being.
The target market for PhD Nutrition includes athletes, gym-goers, and anyone seeking to improve their dietary habits through high-quality supplements. With a focus on maximizing performance and health, PhD Nutrition emphasizes the importance of making informed choices in nutrition. Customers can conveniently shop online for their products, benefiting from promotions such as discounts and rewards programs.
PhD Nutrition receives high praise from consumers for its excellent product quality and reliable delivery service. Many reviewers highlight the great taste and texture of the protein powders, noting that they mix well with both water and milk, making them a favorite among returning customers.
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The subscription system is also appreciated for its simplicity and timely deliveries. However, some customers express frustration over issues with order fulfillment, with a few reporting that they did not receive their orders, leading to dissatisfaction. Despite these complaints, the majority of feedback emphasizes the outstanding customer service, with multiple reviewers commending the quick and professional responses from staff when issues arise. Overall, PhD Nutrition is well-regarded for its products and service, though there are occasional hiccups in order processing.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
1,000
100%
+0.1
● Low
4.5 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.5▲ 0.1
12-month avg
4.4
All-time
4.5
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.5
22
Oct 24
4.6
23
Nov 24
4.3
29
Dec 24
4.1
28
Jan 25
4.2
21
Feb 25
4.2
19
Mar 25
3.6
11
Apr 25
4.9
15
May 25
4.3
24
Jun 25
4.3
26
Jul 25
4.5
33
Aug 25
5.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 427 positive reviews
Delivery44%
186 mentions
Fast & efficient37%
158 mentions
Customer service35%
149 mentions
Easy to use15%
65 mentions
“Very simple to use, delivery is on time, and the price is unbeatable”
On “Delivery” · Aug 1, 2025
Top complaintsof 54 negative reviews
Customer service28%
15 mentions
Delivery22%
12 mentions
Subscription11%
6 mentions
Refund9%
5 mentions
“I have used this product everyday for years”
On “Customer service” · Jul 1, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
Overall rating and review count for this company and similar companies
I’ve been a longstanding customer of PhD and they have great products.
However, I feel penalised that because I opt for discounted renewal, that I am unable to spread the cost.
I am aware that PhD don’t offer this for this subscription renewal, however I feel this needs to be reviewed.
No issues with PHd and the experience of using their site is great. Fast Delivery and quick responses to any queries.
The big issue for me is the changes to Phd Diet Whey Belgian Chocolate. New and Improved it is not!
I wonder why you have made changes? Due to cost or sugar tax maybe, but it certainly can't have been tested with customers. I have bought this product for years and even talked it up to a lot of friends and family. The new taste is really bad and it can't just be down to personal preference. Please revert back!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had an issue with a recent order where my favourite banana protein powder had its recipe changed — something I was really disappointed about after committing to a 2kg bag. I left a review expressing my frustration, and to my surprise, I was contacted personally by Beth from PhD’s customer service team.
Beth was incredibly kind, understanding, and professional. She acknowledged my feedback and reassured me that my comments were being shared with the product team. As a gesture of goodwill, she even sent me some new flavours to try — free of charge!
This kind of thoughtful and personal response completely turned my experience around. It’s rare these days to feel genuinely heard by a company, and Beth made all the difference. Thank you so much for going above and beyond!
Note: I’m giving 4 stars instead of 5 because I truly miss the old banana protein recipe. It used to taste like real banana — so natural and delicious. The new version and other flavours taste more artificial. They’re not bad, but nothing compares to what the banana used to be.
Love my PHD banana flavour protein. Easily mixed and lovely and smooth, although I mix it with milk which may help. Price point is good and the ability to change subscription at short notice is a great benefit.
Prompt delivery of whey protein, nice tasting in Strawberry flavour and mixes well with water. It’s a good quality packet but the ‘easy seal’ doesn’t work so have had to tape bag shut.
Site easy to use, product was delivered quickly.
Phd meal replacement protein powder double chocolate, it is a bit grainy to drink, very thick but nice enough
PhD Nutrition is a leading provider of protein products and health supplements designed to support fitness enthusiasts and health-conscious consumers. The company offers a wide range of nutritional products, including protein powders, pre-workout supplements, and wellness items, all developed based on nutritional science. Their offerings are geared towards individuals looking to enhance their exercise performance, recovery, and overall well-being.
The target market for PhD Nutrition includes athletes, gym-goers, and anyone seeking to improve their dietary habits through high-quality supplements. With a focus on maximizing performance and health, PhD Nutrition emphasizes the importance of making informed choices in nutrition. Customers can conveniently shop online for their products, benefiting from promotions such as discounts and rewards programs.